SUMMARY:

• Self - motivated Technical Program / Project Manager/ Scrum Master with multi-year (10+) blended experience spanning a mix of program, project and product management disciplines; with a focus on driving urgency and collaboration between business and technical teams.

TECHNICAL SKILLS:

Technical / Language Skills: HTML5, CSS3, MySQL, Python 3.x (familiarity)

Applications: Microsoft Office 365 (Word/PowerPoint, Outlook), SharePoint, Project, Visio (business process mapping), Power BI (reporting), Windows OS, Hyper-V, Azure DevOps (VSO/TFS/VSTS), Skype, Slack, Adobe Animate CC (Flash), Photoshop CC, Acrobat, macOS, iWork, iOS

Methodologies: Agile (Scrum), Waterfall, Lean Process Improvement

Dev / Product Support: Wireframe development, Requirements development, Software testing and quality assurance

Soft Skills: Analytical, Project Management, Strong communicator, Partner and Client Relations, Cross-functional collaborator, Problem-solver

PROFESSIONAL EXPERIENCE:

IT Scrum Master PROJECT MANAGER

Confidential

Responsibilities:

• Drive development of full cycle project management deliverables including charters, scoping, cost estimation development, work breakdown structures (WBS), schedules, risk and issue management, and business process mapping of the work in-take lifecycle for IT projects affecting multiple agencies across the county, with an emphasis on Regional Services and the Department of Natural Resources and Parks.
• Currently driving agile (scrum) project management for the LHWMP (Local Hazardous Waste Management Program) website upgrade, including sprint planning, stand-ups, sprint retrospectives, change management, agile coaching as necessary, and identifying/adding product backlog items to the project's Azure DevOps site.
• Driving coordination of KCIT resources and municipal partners to support the Eastside Railroad Corridor Fiber Infrastructure Study.

Scrum Master PROJECT manager

Confidential

Responsibilities:

• Drove the triage of UX defects/bugs, product backlog, dependencies, etc. including code, spec and accessibility defects across the Windows 10 Settings team affecting 16 product feature sets.
• Provided both user experience & technical guidance to 200+ internal and external partners, manage partner relationships, as well as identify areas where partner requests justify changes to the framework.
• Drove communications via team wiki pages, SharePoint and OneNote content and develop regular status reports to leadership on the types and number of partner inquiries/bugs being resolved.

Scrum maste

Confidential

Responsibilities:

• Drove operationalization and communications for a catalog of 19 ad pilot features and extensions in partnership with the cross-functional Product Management team; project documentation including schedules, risk and issue management, status reports; and managed customer escalations for pilot enablement.

PROJECT MANAGER

Confidential

Responsibilities:

• Managed the day-to-day activities for supporting the “New Business Framework tool” (NBF), including related project documentation and status reports; used for pipeline generation/commercial sales, resulting in the ability to identify leads via horizontal sales plays/vertical solutions.

GLOBAL PROGRAM MANAGER

Confidential

Responsibilities:

• Developed and drove program management activities for planning and payments transformation (E2E planning, execution and reporting) for the Syndication incentives program, including timely revenue reporting and management of existing policy and compliance affecting the catalog of Office 365 and related cloud-product (SaaS) SKUs for three consecutive periods valued Confidential ~$3MM per reporting period.
• Drove completion of project scope, facilitated design, deployment, risk and issue management, and facilitated revenue model development for the Partner Incentives Experience tool, resulting in a semi-automated solution for servicing 100+ Syndication partners and 75+ Cloud Service Provider partners.

RELEASE MANAGER

Confidential

Responsibilities:

• Drove the release schedule, optimized budget resources for site development, including major and minor milestones; and created project documentation including specifications, requirements, and risk and issue management for supporting the marketing and advertising of Microsoft Office Home Use Program SKUs.

Online delivery manager

Confidential

Responsibilities:

• Developed roadshow communications and accompanying content for customers across 4 new markets (Brazil, Australia, NZ, and SE Asia) supporting Bing Ads finance for in-market payments with local currencies.
• Drove monthly customer verbatim KPI (Key Performance Indicators) data analysis in Excel and SQL, resulting in the development of customer problem statements and recommendations to address pain points in the Bing Ads user interface.

Program manager tech 2

Confidential

Responsibilities:

• Developed Capability Statements detailing the features and functionality that Windows OS is capable of providing and receiving carrier, resulting in statements of compliance for telecoms.

Product manager

Confidential

Responsibilities:

• Acted as an advocate for partners and customers through the delivery of the following complex projects:
• SMB (Small-to-Midsize Business) Customer Segmentation
• Delivered the SBS (Small Business Services) adCRM reporting requirements to enable more complete end-to-end reporting with high degree of quality.
• Helped coordinate the roll out of the chat channel to the CA-FR (Canadian French) market to drive a better customer experience and business continuity in Canada.
• Helped coordinate the transition to the FY11 taxonomy in in-bound support on CAP (Customer Assistance Portal) to enable better reporting and streamline incident management processes.
• Editorial Customer Segmentation
• Acted as the primary POC for managing Synthesys CRM (3rd-party workflow management system) including the deployment of security patches to ensure servers stay in compliance.
• Assisted in coordination of CSS BI (business intelligence) within PMA (Premier Managed Applications) reporting to enable deeper insight into agent productivity for editorial business processes.

Product manager

Confidential

Responsibilities:

• Drove the identification and implementation of 20+ new features for the Customer Assistance Portal (CAP) tool to support PQO (Product Quality Organization) teams to improve experience and usability for Partner agencies and contact center.
• Coordinated weekly business operations project communications and coordination to keep stakeholders up-to-date for enhancement implementation, and coordinate communications across product teams.

Hhierarchy Project Manager

Confidential

Responsibilities:

• Developed the Hierarchy Change Management Process and Schedule for OSD Finance for handling all hierarchy change requests.
• Developed new templates in conjunction with Corporate Finance to accelerate the submittal, execution and verification of all hierarchy change requests for new profit and cost centers.
• Created and presented the Hierarchy Change Management deck to multiple teams including Asia (APOC), Europe (EMEA) and Americas.
• Developed and drove the content delivery and verification on the OSD Finance SharePoint site for all hierarchy change management requests including, process, repository and timeline.
• Utilized Excel to create ad-hoc on-demand reports, templates, modify and create pivot tables, and perform data analysis as needed.

Product lifecycle Manager

Confidential

Responsibilities:

• Developed the project plan and launched Confidential & Confidential Mobile TV across 58 domestic markets.
• Drove infrastructure planning on behalf of Confidential & Confidential the initial two channels, including Confidential Mobile Live and Sony Pix channels.

Product Manager, product development

Confidential

Responsibilities:

• Drove device testing and product roadmap development in conjunction with Product Line Managers, resulting in alignment of testing and release schedules.