SUMMARY:

• Retail Banking products, processes, and operations domain knowledge Corporate Investment Bank Regulatory Reporting Domain knowledge Assets Backed Securities Reporting Digital Transformation and Process Improvement Oral and written communication expertise Interpersonal and Consultive Skills Facilitation Skills Business Finance, Accounting and Banking expertise Elicitation and Collaboration BRD, FRD

  Documentation Requirements life cycle management Accounting Information Systems Design Mastery of System Development Life Cycle Workflow processes modeling System walkthroughs Documentation Testing and Solution evaluation Dashboarding Data visualization Agile Scrum methodology Scrum artifacts in JIRA Wireframing Project Management Financial Analysis Business Administration Bank and Financial Services expertise

TECHNICAL SKILLS:

SKILLS: Microsoft Word, Excel (Pivot tables and data modeling), Macro VBAs, Power Point, Access, Outlook SQL Tableau Certified in Knime Artificial Intelligence Velocity (Loan processing) ACL (Audit App.) Sales Force (Customized cloud application) SharePoint Webex Application OneNote Zoom for Business Microsoft Teams JIRA with Confluence add - on

PROFESSIONAL EXPERIENCE:

Senior Specialist Business Analysis

Confidential

Responsibilities:

• Daily brainstorming sessions with the Client’s Team
• Daily walkthroughs in Spanish, French and English
• Daily sent of Meeting minutes to management
• Daily project Management in JIRA
• Daily sharing of lessons learned and best practices.
• Daily update of quality Control Checklist
• Project challenges briefing with Client Team
• Processes breakdown and analysis
• Requirements elicitation with client’s team
• Use case writing and diagramming.
• Process Flow diagramming (input and output identification)
• Stakeholders’ communications
• Prompt follow up with Client’s Project Manager on changes I requirements.
• Functional Requirements Documentation of more than 30 processes
• Macro VBAs reversed engineering.
• Documentation storage in SharePoint
• Final Product Review and Analysis
• Data Mapping from input to final output product
• Helped with new team members interviewed.

Senior Finance Controller Firmwide/Business Analyst

Confidential - Newark Delaware

Responsibilities:

• Regulatory reporting of Corporate Investments (Securities to include MBS, Private equity, Consumer loans, Credit cards etc.) - Treasury International Capital: Monthly, Quarterly, and annual Reporting (Assets,
• Liabilities and Annual Surveys contributing to the US Balance of Payments) - BL1, BC, SHCA, SHLA Federal Reserve Reports
• Financial data gathering, verification and validation ( Corporate Investment Bank, Asset Backed Securities, Consumer Loans) from various sources and systems, data cleanup, modeling, analysis, consolidation.
• Variance analysis, trends monitoring, investment movements validation.
• Controls and quality review activities
• Review and validate data sources for completeness and accuracy.
• Create audit trail and supporting workpapers, documented and tied all totals to source data
• Review and validate all schedules before consolidation for accuracy.
• Large data management and analysis
• Process improvement activities

Team Business Analyst

Confidential

Responsibilities:

• Created and documented department “Standard Operating Procedures” and process workflow for all existing processes to enhance process improvement to allow for efficiency across teams and various stakeholders.
• Created checklists, lists, matrix and follow up tasks in JIRA, user stories, process flowcharts in Visio
• Contributed to the cleanup and mapping of all investments under custody to increase accuracy in reporting
• Participated in the development (Attributes, features, requirements gathering) an in-house application the centralization project for all treasury assets and liabilities across all the subsidiaries around the world which served as the simple depository for all financial data firmwide (This was a process improvement for increased accuracy and cost effectiveness). Served as the liaison between my team and the development team
• Served as the point of contact for solution evaluation and proposed changes to comply with regulators’ instructions
• Trained various teams in various new reporting applications around the world to include India, Brazil, Argentina
• Took part in the “Error Finding” and control enhancement Task Force to increase the quality of the data reported to the Federal reserve, and proposed control measures
• Potential solution presentation to stakeholders and gathered feedback
• Coordinated testing activities and sought signoff for completed solutions

Senior Customer Support Specialist/Team Business Analyst

Confidential - Washington DC

Responsibilities:

• Business trends analysis and process improvement projects (In-house application to help customers with self-service - Business Intelligence application development)
• Problem solving for interconnected teams for increased business efficiency and streamline process across the organization to eliminate waste and bureaucracy.
• Public relations and reputation risk management via process improvement - Risk Mitigation
• Applied AGILE Methodology during technology development and after implementation and made substantial contributions to each stage of System Development Life Cycle (SDLC)
• Documented each project stage and provided input to software developers in brainstorming session meetings.
• Conducted in-person department review, gathered requirements (met with selected stakeholders) and made solution recommendations for improvement (Remote team in Dallas Texas)
• Planned and helped customize and implement Sales Forces based technologies processes in response end-user feedback to cut time in escalation resolution (This was a Commercial off-the-Shelve -COTS- solution)
• Conducted team building activities in new way of working culture initiatives when Agile was introduced.
• Helped transition from the waterfall methodology to the Agile methodology.
• Participated in back-end teams that served as point of contact for high profile escalation cases reported to the executive office (media, congressional and regulatory related inquiries)
• Reviewed Real Estate contracts for calculation accuracy with policies and compliance with laws and regulations.
• Presented detailed reports to management and made recommendations for process improvement related to property code violation issues; encroachment situations, listing agents and vendors performance issues, hazard loss, potential and active legal cases requiring the company's due diligence to remain compliant with laws and regulations; mortgage-backed securities related questions from public entities and not-for-profit organizations; and any adverse situations to neighborhood stability.
• Participated in team building games and activities.
• Received Magic (Efficient and effective way of communication with stakeholders, face-to-face and by email)

Relationship Banker

Confidential, Riverdale Park Maryland

Responsibilities:

• Customer relationship building credit cards, deposit accounts, consumer loans origination, mortgage products referrals, insurance product sales.
• Review financial products for compliance with laws and regulations.
• Loan consolidation analysis, credit position analysis, account reconciliation.
• Reviewed transactions for fraud signs and trends and provided related approvals.
• Performed wire transfers and approved high risk financial instruments.
• Performed vault operations and shipping to the Federal Reserve
• Reported on branch operations and quarterly financial results.
• Team building activities and celebration of success.
• Transaction’s analysis, remote scheduling, bookkeeping, bank reconciliation and financial reports
• Individual Taxation (750 hours of 1040 preparation Season 2012) including stock market transactions analysis.
• Auditing for errors and compliance, highly centered towards attention to details and materiality analysis.
• Business consulting in various areas for increased productivity (Enhanced processes and reduce cost)

Financial Services Consultant

Confidential, College Park, MD

Responsibilities:

• Small business relationship expertise: new business counseling, explain financing options, review income tax.
• Performed research and analysis and account data interpretation and provided information as needed.
• Evaluate consumer/lender needs and make proper recommendations depending on financial indicators.
• Daily production of financial services: Investment options, retirement accounts, real estate lending (mortgages and home equity -Loans and lines of credit), consumer loans, customer financial position consulting and analysis, Insurance sale and verification, financial products audit, account reconciliation, review contracts for accuracy and compliance.
• Communicated with multiple departments to resolve operational issues. Provided timely feedback to management on issues in a timely manner.
• Provided substantial statistical data input in projects to implement the first in-branch Online Banking stations
• Gathered statistical data to help reduce long lines in branches and recommended online banking application
• Participated in the implementation of new of banking using technology to reduce operational cost.

Customer Service Associate/Teller

Confidential, MD

Responsibilities:

• Customer service and explanations of bank products
• Transaction processing: cash, checks, money orders, travelers’ checks, bond deposits. Received payments towards credit cards, mortgage, car loans, personal loans, home equity, line of credit, safe deposit box etc.
• Researched fraud claims, processed account adjustments and reconciliation, and account error corrections
• Processed bank product referrals to other line of business
• Conducted door-controlled operations: branch opening, vault operations, financial instruments audits
• Assisted bankers with translations when French or Spanish speakers’ customers were present
• Followed up with customers on inquiries or account issues
• Recommended new bank products to strengthen customer relationship with the bank
• Coordinated bank closing operations: balancing, error findings, safety measures