SUMMARY:

• Senior Executive professional with over fifteen years of broad - based information technology (ERP/CRM/SaaS/AWS) experience, including coordination, direction, and management oversight of practice consulting engagements, as well as sales and marketing of consulting services and solutions in Higher, Financial, Transportation, Telecommunication, Healthcare and Public sectors. Emphasis on providing direction and technical leadership for the planning, project management, program management and implementation of complex solutions for mission-critical environments.I have accomplished exceptional s by, driving profitability, solving complex problems, utilizing qualitative and quantitative research to generate actionable, strategic insights and improved customer retention and satisfaction, with accounts including:
• Successfully project managed, staffed, established metrics to analyze and track performance, implemented and completed on-time a Global enterprise-wide ERP/MSCRM solution with budget of $32.9 million Waterfall methodology.
• Quickly identified risk factors and developed risk mitigation plan that saved the client $3.5 million Agile/SCRUM methodology.
• Multiple Winner: Senior Project/Engagement Manager and Sales Executive of the Quarter/Year, Golden Circle winner and Top Performer
• Consistently maintained a Customer Satisfaction Rate above 97% by establishing myself as a trusted adviser.

TECHNICAL SKILLS:

PLATFORMS/COMPUTER APPLICATIONS/LANGUAGES: Microsoft Office Suite, MS Project, MS Exchange, OfficeApps, MS Project, Project Management, BI, Analytics, Program Management, Lynch/Skype, OneDrive, Forecasting, SPSS 12.0, SAS 9.1, SQL Server, SharePoint, Active Directory, e-commerce, Learning Management System, BizTalk Server, VISIO, PeopleSoft, Salesforce, JIRA, Siebel, PRIVIA, Windows using C++, Objective-C, Java, SQLite, GoogleTest Grades First, PeopleSoft Campus Solution 9.0, Open Book, ChangePoint, Resource Management Tool, MSCRM, Axapta, Solomon, Navision, Great Plains, Onvia, KRONOS, Integration software and application and network technologies used in Hosted, SAAS, AWS, Cloud Computing, iOS, Android, Mac, Regression Testing, Functional Testing, SQA methodologies, UI Compatibility Testing, Bugs/Defect Tracking, Test Strategy, Test plan, Traceability coverage's, Database testing, Mainframe Testing, Migration testing, Test Scripting and documentation, QA Audit standards.

PROFESSIONAL EXPERIENCE:

Confidential, ATLANTA, GEORGIA

PUBLIC SECTOR PROJECT MANAGER

Responsibilities:

• Project manage a team of 25 to assist in planning and estimating potential new ERP (Salesforce, Workday, Peoplesoft, MS Dynamics, SaaS, AWS) systems to develop RFP proposal.
• Develop key sections of the proposal (e.g. implementation approach, project management approach,, assumptions, support, project team/governance, etc.)
• Conduct meticulous GAP analysis while successfully reengineering key business processes to increase operational efficiency and alignment of business unit objectives.
• Work with Business Solution Managers and Business users on refining business requirements documentation with process flow diagrams and use case definitions.
• Remove impediments and protect team members from interruptions and distractions to maximize productivity. Encourage and implement process improvements and create team-building opportunities.
• Develop strong relationships with clients and manage client communication and expectations throughout the process.
• Assist in the development of scope with key milestones for the fixed fee implementation.
• Proactively manage and coordinate multiple resources (functional and technical) to develop scope, plan/estimate, technical architecture and responses to RFP on a defined timeline.
• Develop the project plan, estimated cost, timeline and milestone payment schedule for a fixed fee, fixed scope implementation.

Confidential, ATLANTA, GEORGIA

PUBLIC SECTOR SENIOR CONSULTANT

Responsibilities:

• Responsible for business development at new and existing public-sector clients pertaining to new opportunities and growing existing engagements, including responding to RFP’s, providing SOW (Statement of Work), rate negotiation and margin calculation.
• Sold and supported CGI’s Advantage360 SaaS/hosted and on-premise solution, Analytics, BI, Data Warehousing, and mobility engagements through the pre-sales, requirements gathering, solution architecture, design phases and completing business processes assessment and optimization model.
• Enforced Agile principles (SCRUM) that resulted in reduction of cycle time by 20% thus increasing team’s throughput in less than 8 weeks.
• Communicated the progress to senior management thru Burndown Charts. Monitored the Quality thru metrics and mentored team thru the project management processes.
• Facilitated daily SCRUM meetings and monthly review meetings. Conducted sprint retrospective and followed up on action items for continuous improvement.
• Performed HITRUST and HIPAA Gap and Risk Assessments for healthcare organizations and business associates such as WellStar and Bronx-Lebanon Hospital.
• Facilitated decision making in round tables, offer past lessons learned to ensure smooth adoption of Kronos 8.0.
• Created a Business Continuity Plan and a Disaster Recovery Plan to continue business in the case of an event or disaster. Reviewed firewall, switch, router, workstations, server configurations to ensure compliance with security policies and IT standards.
• Created detailed work products such as audit analysis, correspondence, memoranda and other working papers that documented procedures, presented findings and the results of audit.
• Defined digital strategies, strategic Enterprise Architecture Roadmap, planned large technology transformation programs, designed Technology Operating Model, designed Customer Experience, conducted Technology Operational efficiency programs and Pre-Merger Integration planning.
• Prioritized, coordinated and tracked the progress of the Software Development Life Cycle (SDLC) and monitored financial status to ensure deliverables, milestones dates and budget were met on or before deadlines.
• Solid in project management essentials of initiating, planning, executing, monitoring, and closing as well as processes, methodologies, tools, scope of management, budgeting, financial tracking, scheduling, resource management, solution identification and assessment, vendor selection, procurement, contract negotiations, and business case creation. Proficient in Agile, Scrum, Kanban, Waterfall, Critical Chain, and Critical Path project management methodologies.
• Organized and facilitated Agile and Scrum meetings, which included Sprint Planning, Daily Scrums or Standups, Sprint Check-In, Sprint Review & Retrospective. Managed a portfolio of projects monitoring project status, cross projects dependencies, and delivery progress on an ongoing basis utilizing JIRA 2.0 for time keeping and Salesforce for Lead tracking, Sales and portfolio management.
• Initiated, negotiated, and cultivated strategic partnership with C-Level Executives, Board of Directors, Steering Committee and overcame resistance/objections to the product purchased by effectively communicating with clients to address concerns, and shared value proposition.

Confidential, CHICAGO, ILLINOIS

ASSOCIATE VICE CHANCELLOR

Responsibilities:

• Provided executive district-wide visionary leadership to the Board for the delivery and administration of a full-range of student affairs programs and services that included enrollment management, admission, academic advising, registration, student activities, wellness centers, Confidential, judicial affairs, first-year experience, retention activities, athletics, career services, registrar, transfer, testing, student development, disability access center, international office, career development and placement for 120,000 students at 7 college locations.
• Provided leadership and management for all project phases; developed detailed project plans, budgets and schedules, and risk assessment; coordinated internal and external resources and managed personnel, time and risk mitigation management for successful and timely implementation.
• Managed a portfolio of projects monitoring project status, cross projects dependencies and delivery progress on an ongoing basis. Worked closely with Scum Masters, Product Owners, Development Teams and other stakeholders to facilitate delivery and remove impediments.
• Successfully project managed a District-wide implementation of PeopleSoft Campus Solution 9.2 upgrade with KRONOS integration of $3 million at District Office and 7 separate college locations that included Enrollment and Degree planning, Oracle Campus Analytics, Student Self Service, Financial Aid, Student Financials, Human Resources, Payroll and Benefits Administration (Agile/SCRUM methodology).
• Developed and implemented processes that accurately calculated gross pay and updated payroll and general ledger systems using Workforce Connect.
• Defined Kronos Pay Rules, Pay Codes, Work Rules, Wage Profiles, Labor Levels, Schedules and Shifts as required by HR/PR and Accruals (PTO, Vacation & Sick) and Record Manager.
• Analyzed configuration specifications and design of Kronos Timekeeper, Scheduling and Forecasting for testing related defects and process issues.
• Removed impediments to the team’s ability to perform by working closely with Product Managers, Owners, Developers and support organizations to successfully implement mobility solution for 120,000 students.
• Conducted SCRUM daily standup, product backlog, Sprint planning, Sprint review and Sprint retrospective meetings. Scrum teams worked in a series of Sprints of 1, 2 (most common), 3 or 4 weeks duration.
• Assisted in setting up business processes for the Financial Aid Module including Federal Work Study Module creating customization pages that interfaced directly with Human Resources as well as Payroll.
• Implemented Kronos applications on various mobile platforms; leveraged Work Force Device Manager (WDM).
• Implemented and project managed first complete online bookstore (Akademos) that integrated into PeopleSoft to provide affordability, accuracy, and convenience. In the first semester, we received 90% satisfaction response from Faculty and students alike and to date have saved over $2 million.
• Conducted information security assessments, developed risk remediation plans while developing architectural blueprints/service patterns and overseeing the delivery of solutions, including evaluating and assessment of new projects, change controls and defects.
• Prepared project proposal/charter including definition of project deliverables; prepared project plan (including resource assignments) and schedule using Microsoft Project. Supervised 15 project team members activities; monitored project tasks and budget of $3M. Performed quality assurance reviews on project deliverables.
• Managed the transition, re-accreditation & built out a new dental hygiene clinic/facility with a 100% student pass rate on the state board examination and 100% job placement rate.
• Partnered with the Mayor of Chicago’s office and developed, administered and managed the STAR scholarship program that allowed Chicago Public School seniors to attend Community College for free.

Confidential, ATLANTA, GEORGIA

DIRECTOR OF INTERGOVERNMENTAL

Responsibilities:

• Maintained awareness of legislative activities affecting City operations and the potential impact on City operations; tracks State and Federal legislation; anticipates legislative issues and identifies opportunities to develop and influence policy to best meet the Confidential and City's citizenry.
• Provided effective direction, guidance, and leadership over the staff for effective teamwork and motivation and fostered effective integration efforts with cross-department initiatives. Aligned dedicated and matrix resources to effectively and efficiently deliver successful Peoplesoft solution.
• Project managed the Peoplesoft upgrade (Human Resource, Payroll, Procurement, Finance) with Skype for Business application for the Confidential within budget and on-time (Agile Methodology).
• Responsible for ensuring KRONOS application and modules like Workforce Timekeeper, Accruals, Activities, Advanced Scheduler, forecasting, Attendance and Kronos Workforce Central was implemented on time, within budget and per SOW.
• Managed cross-platform mobile & desktop applications for iOS, Android, Mac and Windows using C++, Objective-C, Java, SQLite, GoogleTest, cmake, NSIS, cURL, Qt and web services.
• Represented the Office of the Council President at neighborhood meetings, special commissions, and boards, the community at large, at professional meetings, with legislators, elected and appointed officials and other political jurisdictions.
• Partnered with the Office of International Affairs (a division of the Mayor’s Office) to create and maintain working relationships with the consular and diplomatic corps, bi-lateral chamber of commerce, international trade offices and international organizations and foster the Confidential growing stature as a global city and position as a key player in trade and commerce.

Confidential, ATLANTA, GEORGIA

CAMPAIGN MANAGER

Responsibilities:

• Overseen all aspects of the research, planning, and implementation of a city-wide campaign to successfully win the election 55% to 45% by conducting opponent opposition research and building key strategic coalition with Business leaders, Community leaders, and grass-roots efforts.
• Organized a finance program that generated over $120,000 in donated revenue in two months.

Confidential, ATLANTA, GEORGIA

ENTERPRISE SERVICES EXECUTIVE

Responsibilities:

• Built and developed services pipeline in excess of $35 million within the first (3) months in the Enterprise market by positioning Microsoft Dynamics (Axapta, CRM, Great Plains, and Solomon) and Microsoft stack (Active Directory, SharePoint, SQL server, Biz-talk, e-commerce).
• Developed strategic sales plan to effectively and efficiently cover the accounts within the assigned vertical and expand within assigned territory.
• Exceeded new work sold revenue commitment of $32.9 million in services and exceeded bill revenue of $18 million within the first (9) months of the fiscal year by establishing and developing a solid go-to-market business strategy with C-level executive, and cross-functional teams (Microsoft Enterprise team, Technical Specialist, and Microsoft Partners) - exceeded FY07 and FY08 goals.

Confidential, ATLANTA, GA

ENTERPRISE ENGAGEMENT MANAGER

Responsibilities:

• Successfully negotiated, gathered requirements, developed SOW/Project Plan, staffed, managed and mentored a team of partners and 29 international team members/partners to successfully implement a multi-regional ERP/MSCRM solution with a budget of $32.9 million (United States, London, Bahamas, Dubai, and Copenhagen).
• Facilitated and presented at steering committee sessions with C-Level executives to provide resolution while at the same time ensured overall customer satisfaction and retention by effectively using Project Management Methodologies.

Confidential, ATLANTA, GA

RESOURCE MANAGER

Responsibilities:

• Deployed over 72(+) consulting resources from across the organization as well as utilized partner resources.
• Managed administrative responsibilities, planning processes and allocation procedures for MBS Consulting Services (pipeline and backlog tracking of customer and partner engagements, forecasting reviewed and approved invoices).

Confidential, ATLANTA, GA

SENIOR PROJECT MANAGER

Responsibilities:

• Implemented large multi-faceted ERP/MSCRM solution, produced project plan, managed scope, cost, and resources, mitigated risks, utilized waterfall methodology, provided status to senior management from inception to completion while maintaining the highest level of customer satisfaction and remaining within budget.
• Successfully motivated and lead teams that included developers, business analysts, and QA/Testing while promoting a high level of team rapport.

Confidential, ATLANTA, GA

SENIOR CONSULTANT (PROMOTION)

Responsibilities:

• Implemented, analyzed business/technical requirements/objectives, performed business process mappings, process analysis and design, gap analysis, functional system design and specifications, system configuration, develop of system tests, provided the client with recommendations and end-user .
• Managed multiple full life-cycle software implementation Microsoft Dynamics (MSCRM, Axapta, Navision, Great Plains, and Solomon) from a functional and organizational change standpoint.

Confidential, ATLANTA, GA

CONSULTANT (PROMOTION)

Responsibilities:

• Implemented MSCRM/ERP Dynamics solution and worked closely with the client and project team to determine the functional and reporting requirements.