SUMMARY:

• A versatile, PMP certified, winning, IT program manager whose fifteen years of experience ensures competence in delivering enterprise projects that exceeded business owners’ expectations and made or saved clients millions of dollars. Projects ranged in size to $44M in software services with more than 100 team members. A process oriented visionary who sees the big picture, builds enthusiastic teams and implements the small actions needed to successfully lead project teams delivering large, complex global ERP, CRM, and SCM enterprise applications for mid - sized and enterprise companies. Demonstrated ability to provide project deliverables on time and on budget through effective standard project management practices as defined by the Project Management Institute’s Project Management Body of Knowledge (PMBOK.) These project management practices include: vendor selection, integration, scope, time, cost, quality, resource, communications, risk and procurement management. Widespread international experience. Extensive experience managing projects utilizing off shore resources in multiple time zones.
• Developed a comprehensive waterfall SDLC methodology.
• Created templates for all project documentation.
• Defined and build business process models for best practice project management processes.
• Defined KPI’s and metrics that would be used to measure project success.
• Trained and mentored project managers.
• Created a very complex, SharePoint based Project Management Information System (PMIS).

TECHNICAL SKILLS:

Tools: /Methods: ASAP & ADM SDLC Methodologies CA Clarity CMMi Process Improvement Gap/ Traceability Analysis HP Application Lifecycle Management HP Project & Portfolio Management MS Office Suite MS Portfolio Server MS Project/ Project Server/PWA MS SharePoint MS Visio 2010 Open Workbench Planview Enterprise 10/ 11 PMBOK Project Management Requirements Analysis Test Management Use Case Modeling Xsol

PROFESSIONAL EXPERIENCE:

Program Manager

Confidential, Miami, FL

Responsibilities:

• Program Management - using a combination of Waterfall and Scrum SDLC’s, provided overall program management to ensure there were no gaps in scheduling and reporting from the various teams. Supplied leadership to individual project managers. Evaluated the current implementation processes and procedures. Defined KPI’s, implemented significant process changes which are making the subsequent releases much smoother than the first release.
• IT Project Management - led all aspects of the implementation of twelve separate integration projects that make up the overall program. Responsible for all aspects of the projects including resources, vendor management, schedule, budget, scope, change management, and quality.
• Managed complex data migration process that included identifying master and transaction data to be migrated, as well as dormant data to be eliminated. Defined data cleansing and data migration tool requirements and techniques, identified accounting considerations. Determined business reengineering requirements. Mapped legacy data to CRM data fields. Integrated CRM database with corporate data warehouse. Defined ETL processes. Identified reports and queries to be created.
• Led the change management process to ensure the continuous stream of scope change requests were properly documented, prioritized, estimated and evaluated before implementation. Developed a complex, workflow driven SharePoint system to handle the change request process. Updated project and program budget and schedule based on the approved change requests.
• Scope change requests, averaging 110 per year, were implemented using Scrum methodology. Ensured the Scrumteam lived by the values and practices ofScrum. This involved removing any impediments to progress, facilitating meetings, and doing things like working with the product owner to make sure the product backlog was in good shape and ready for the next sprint.

Senior Project Manager

Confidential, Tampa, FL

Responsibilities:

• Project Management - led delivery of 2 large projects averaging 15 team members and $250K. One project was an IT infrastructure and the other was an SAP ERP (Finance and HR) enhancements project. Both projects achieved scope, budget, schedule and quality goals. Approved SOW’s, acquired team members, created schedule, planning documents, and directed team members.
• Program Management - oversaw 7 small projects to ensure that off shore supplier project managers (TCS and Infosys) were delivering projects that met Confidential ’s expectations for scope, cost, schedule and quality. Managed the budget and provided status updates to executive management.

Senior Project Manager

Confidential, St Petersburg, FL

Responsibilities:

• As a member of the IT PMO group, managed all projects utilizing a very formal waterfall SDLC and project management best practices as espoused by PMI’s PMBOK.
• Developed best in class PMO processes, tools and templates.
• Led efforts to estimate projects so the business could make informed decisions as to whether they wanted to proceed with the project.
• Managed an average of 6 concurrent projects ranging in size from 200 hours to 11,000 hours with 3 to 25 team members. Projects were SAP HR and Finance upgrades and enhancements
• Projects involved mainframe and midrange programming environments including as C# - .NET, and Java - Websphere.
• Project tools included MS Project, MS Visio, Planview Enterprise 10, SharePoint 2010, HP Quality Center 10 and MS Office applications.

Program Manager

Confidential, Toledo, OH

Responsibilities:

• Determined root cause of problems affecting customer satisfaction and implemented corrective strategies.
• Brought all project management processes in line with best practices as espoused by the PMI PMBOK
• Managed changes required to ensure implementation followed the SAP ASAP implementation methodology.
• In a politically charged environment, reset and managed C level executives’ expectations for scope, cost and schedule.
• Managed customer vendor and subcontractor resources in a balanced matrix management environment.
• Conceived and implemented a scope change control process to ensure scope changes were documented, approved and implemented properly.
• Led efforts to resolve data requirements for multiple SAP ERP and legacy systems. Requirements included data identification, data cleansing, integration with corporate data warehouse, extract, transform, and load tools and techniques, and the reports and queries required by the business.

Project Manager

Confidential, Tampa, FL

Responsibilities:

• Developed PMBOK based project initiation and planning documents. Created risk, issue and action item resolution processes. Identified stakeholder requirements and developed communication and organizational change management activities to meet their requirements.
• Managed customer vendor and subcontractor resources in a weak matrix management environment.
• Created a deliverable - based project schedule using the ASAP SDLC waterfall methodology.
• Led requirements analysis effort. Negotiated scope changes. Managed the budget. Led UAT test case development.
• Chaired politically sensitive meetings, including executive steering committees, to set and manage C level expectations.
• Controlled the project through aggressive risk, issue management and scope control processes as defined in the PMBOK.

Senior Project Manager

Confidential, Islandia, NY

Responsibilities:

• Following the PMBOK best practices for project management, successfully led project to integrate SAP with external SalesForce.com and internal legacy systems using a combination of SAP PI, IBM MQSeries, Biztalk and JBoss.
• Facilitated functional, technical and management meetings of all sizes and complexities.
• Introduced project teams to Accenture’s ADM SAP Core methodology.
• Managed customer vendor and off shore subcontractor resources in a strong matrix management environment.
• Assisted PMO in developing new processes, procedures, tools and templates to facilitate smooth transition to the Accenture ADM SLDC implementation methodology.
• Managed implantation of an ERP (HR) upgrade project.

Senior Project Manager

Confidential, Ft Lauderdale, FL

Responsibilities:

• Developed business case, wrote statement of work, negotiated contract and managed vendor resources.
• Using PMI PMBOK techniques, created project scope and planning documents. Managed the team to the schedule. Reported status to the steering committee.
• Created project schedule, identified data requirements, determined tools and techniques, documented resources needed to cleanse data, defined process to extract data from SAP BI database, transform the data needed in Business Objects, and load the transformed data into the Business Objects data warehouse.
• Once the project was successfully delivered on time and within budget, the company made or saved a significant amount of money by having the right dashboards, reports and queries needed to see corporate financial performance in near real time.

Program Manager

Confidential, Houston, TX

Responsibilities:

• Drove full System Development Life Cycle (SDLC) project. Project employed eighteen consultants for 9 months. Project achieved the business goal of significant headcount reduction, which saved the company several million dollars.
• Influenced client business owners to spend additional time defining requirements in more detail, which resulted in fewer scope changes and decreased project costs.
• Led efforts to integrate existing SAP ERP systems and legacy systems to the CRM system through a combination of real - time, pseudo real - time and batch interfaces using a multitude of integration technologies.
• Initiated tight project control through defined metrics and producing detailed project status reports, led the team and resolved day - to - day issues with emphasis on the ASAP methodology and PMBOK best practices.

Business Program Manager

Confidential, San Antonio, TX

Responsibilities:

• Prepared pre - project feasibility study to identify stakeholders and determine their thoughts on the implementation, gather success criteria, understand the risks associated with implementation and make recommendations how on to implement the project with the greatest chance of success. Led workshops to prepare preliminary business requirements.
• Created and led a PMBOK based PMO to ensure all vendors were providing quality deliverables on time and in accordance with the terms and conditions of their contracts. Reviewed and approved time and expenses. Managed quality, and provided oversight to the vendor project managers.
• Reviewed and approved schedules, planning documents, deliverables, and authorized vendor payments.
• Managed efforts to integrate legacy systems to the ERP/CRM system through a combination of real - time, pseudo real - time and batch interfaces using a multitude of integration technologies.
• Reported issues, progress, costs, etc. to the CIO. Chaired politically challenging steering committee meetings.

Program Manager

Confidential, San Antonio, TX

Responsibilities:

• Led efforts of 3 concurrent, iterative software development projects, worth $44M, with fifty team members developing applications and legacy system interfaces in a Java/ WebSphere environment.
• Successfully oversaw efforts of a project management office (PMO) that achieved Capability Maturity Model Integration (CMMi) level 2 within one year.
• Managed efforts to integrate legacy systems to the DIHMRS system through a combination of real - time, pseudo real - time and batch interfaces using a multitude of integration technologies.
• Implemented Earned Value Management System to track progress.

Project Manager

Confidential, Alpharetta, GA

Responsibilities:

• Wrote strategic plan and led diverse, cross - functional, multi - national teams in the creation and deployment of an onshore/ offshore model utilizing resources in the U.S. and India.
• Through politically aware negotiations, motivated and influenced the appropriate business owners and IT managers to ensure the model was successfully implemented, which resulted in several million dollars in cost reductions while improving software quality.

Program Manager

Confidential, Atlanta, GA

Responsibilities:

• Led a full lifecycle HR, Finance, Payroll and Supply Chain Management (Quote to Cash and Procure to Pay) implementation for a large tier 1 distributor of IT products to the Federal government. Careful adherence to the PMBOK and Compass implementation methodology best practices resulted in a project that exceeded all client and PeopleSoft project objectives, which resulted in $1.3M in follow on business.
• Trained and mentored project team members and provided knowledge transfer to clients.

Engagement Manager

Confidential, Bogota, Colombia

Responsibilities:

• Built relationships with partners, subcontractors and customers, resulting in $8M annual sales by the end of the second year.
• Managed the implementation of CRM projects for telecommunications companies in Bogotá, Panama City and Mexico City, a pharmaceutical company in Bogotá and a bank in Santo Domingo.
• Projects averaged $1.5M in services with 12 consultants; achieving 40% gross margin.
• Performed management functions such as recruiting, hiring, goal setting, personal development, budgeting, and administering performance appraisals and reviews.
• Implemented winning mentoring program, which produced 0% consultant turnover in 3 years.
• Principal author of Siebel’s eRoadmap implementation methodology, which resulted in a more professional image and the ability to deliver projects more consistently and profitability.
• Developed extensive suite of process assets including templates, estimating tools and presentations.
• Defined project KPI’s and conducted project quality reviews in the U.S. and Latin America, which resulted in several millions of dollars in savings.