Manager Operations Resume

SUMMARY:

Professional with over 12 years of experience including 5 years of experience in business analysis, business process engineering and EMR implementation with expertise in Analysis, Design, Development and Implementation of software application. With hands - on exposure in hospital processes, payers, and healthcare IT, I bring a comprehensive understanding of healthcare domain. With my excellent communication and analytical skills, I have successfully managed projects of varying scales. I have been a catalyst for successful timely completion of projects.

TECHNICAL SKILLS:

Project Management: SDLC Methodologies like Waterfall, AGILE, RUP

Business Analysis: Requirements elicitation techniques & tools, Change management, Conflict resolution, UML, Drafting documents like SRS, BRD, PRD

Tools: MS Projects, MS Visio, MS Word, MS Excel, SQL

Hospital IT: Comprehensive understanding and hands-on experience in EHR/EMR

Hospital Operations: RCM, contract management, revenue drivers.

PROFESSIONAL EXPERIENCE:

Confidential

Manager Operations

Responsibilities:

Project Management/Business Analyst:
Successfully commissioned a 130 beds multi-specialty hospital.
Successfully implemented EMR system.
As a business analyst was involved with eliciting and defining business requirements, as-is and to-be assessment, change request management, and release plans. Documenting requirement and preparing BRD

Confidential

Responsibilities:

Performed As-Is and To-Be Assessment to understand the underlying gaps in the business process.
Involved in feasibility discussions with Business Users for the gaps identified.
Assisted in planning and development of a work breakdown structure (WBS) including effort estimation for all activities and tasks.
Interviewed SMEs to gather Requirements and analyzed the feasibility of their needs.
Documenting requirement and preparing Business Requirement Document & Functional Specification Document.
Planning and development of a work breakdown structure (WBS) including effort estimation for all activities and tasks.
Change request management and release plans.
Provided inputs about risks, their prioritization and mitigation to the senior management.
Coordinated assessment of existing hardware and software, up gradation of hardware for deployment of new software.
Conducted sessions with the end users and business stakeholders to make sure all are on the same page with respect to business requirements and project timelines.
Co-ordinated UAT, User and Product releases

Confidential

Business Development Manager

Responsibilities:

Project Management:
Successfully commissioned a 150 beds multi-specialty hospital.
Successfully implemented EMR system in two hospitals.
As a business analyst was involved with eliciting and defining business requirements, as-is and to-be assessment, change request management, and release plans. Documenting requirement and preparing BRD & FSD.

Confidential

Responsibilities:

Performed As-Is and To-Be Assessment to understand the underlying gaps in the business process.
Involved in feasibility discussions with Business Users for the gaps identified.
Assisted in planning and development of a work breakdown structure (WBS) including effort estimation for all activities and tasks.
Interviewed SMEs to gather Requirements and analyzed the feasibility of their needs.
Documenting requirement and preparing Business Requirement Document & Functional Specification Document.
Planning and development of a work breakdown structure (WBS) including effort estimation for all activities and tasks.
Change request management and release plans.
Provided inputs about risks, their prioritization and mitigation to the senior management.
Coordinated assessment of existing hardware and software, up gradation of hardware for deployment of new software.
Conducted sessions with the end users and business stakeholders to make sure all are on the same page with respect to business requirements and project timelines.
Co-ordinated UAT, User and Product releases
Market Research & Data Analysis:

Confidential

Assistant Manager

Responsibilities:

Developed business model for the investment of $153.0 mn for Group in the Indian market.
Did business environment analysis and prepared intelligence report for 3 cities in western India.
Did hospital planning, SOP for a 150-bed boutique hospital unit.

Confidential

Executive

Responsibilities:

Was responsible for relationship management of top business houses, contributed 2% of the top line.
Did contract management for Insurance and Corporate. Added ~ 3 new clients each month for OP/IP business arrangement.
Prepared business trend report for Orthopedics, Neurosurgery, General Surgery department.

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