SUMMARY:

• A Business Analyst over 7 years of experience in domains of Insurance, Investment Finance,
• Banking Sector. I have Comprehensive knowledge of business process engineering and software development life cycle; including analysis, design, development, testing and implementation of software applications.
• Experience in Business Requirement Gathering, Business Process Flow, Business Process Modeling, ChangeManagement and Release Management.
• Familiar with using broad range of business analysis projects tools and techniques such as SDLC,
• AGILE, SCRUM, Waterfall, Unified Modeling Language (UML), Rational Unified Process
• (RUP), and Requisite Pro.
• Developed systems requirements for TO - BE process using standard templates thoroughly understanding the AS-IS process. Effectively communicated this process to the business partners & IT team on a timely manner.
• Facilitated Joint Requirement Planning (JRP), Joint Application Development (JAD) and Rapid
• Application Development (RAD) sessions. Skilled in gathering user requirements by performing gap analysis.
• Collaboratively developed Test scenarios, Test Cases from Use Cases, reviewing Test Plans to ensure Use Cases accurately reflect Functional and User Interface testing (Manual and
• Automation Testing using Quick Test Professional and Quality Center).
• Conversant in a broad range of technologies and tools, including business process tools such as
• MS-Project,MS-Visio, MS-Excel, MS-PowerPoint, Data Analysis/requirement gathering tools.
• Reviewed functional and non-functional system requirements and constructed a conceptual design and detailed designs that align processes and technologies to achieve business objectives.
• Strong knowledge of performing business systems analysis for web debased application for different domains.
• Extensive experience in coordinating testing effort, responsible for test deliverables, status reporting to management, issue escalations. Proficient in all cycles of test life cycle from test planning to defect tracking and managing defect lifecycle.
• Experience in preparing Financial Statements in accordance with GAAP. Have a good understanding of asset management, general ledger, Accounts payable (AP) and accounts receivable (AR).
• Excellent presentation and communication skills compiled with a proficiency in problem abstraction, business modeling, business process flow and understanding business requirements.

TECHNICAL SKILLS:

Platforms: Windows 98, 2000, NT, XP, UNIX,MS-DOS,Window 7

Languages: C, C++, VB, SQL, LOTUS, CORE JAVA, Advanced Java

Web Design: MS-FrontPage, Photoshop

Database: MS-Access, Server 2000/7.0/6.5

Tools: /Packages: MS Office, MS Visio,MS Project 2000, SharePoint 2007, Rational Suite, Dream weaver, Adobe, Lotus Notes, HP Service Manager, IBM Host (Rumba), Splunk, Tealeaf, JRF data tool.

Testing Tools: Quick Test Pro,Win Runner, Load Runner

Methodologies: Rational Unified Process (RUP), RAD, Agile, Unified Modeling Language (UML)

PROFESSIONAL EXPERIENCE:

State Farm Insurance Companies, Bloomington, IL

BusinessAnalyst

Responsibilities:

• Interviewed Subject Matter experts (SMEs) and carefully recorded the business requirements to develop a web based application which fulfils the customers insurance needs through three different channels.
• Gathered business requirements and generating statements of work, workflow diagrams and functional design documentation.
• Worked with the SMEs and Business Partners in documenting the customer requirements clearly using Excel, Visio diagrams, flowcharts, user stories and other established tools and techniques and communicate them to the Systems department. worked as a triage team member in the event of the application rollout to support the application problems, find temporary workaround for the problem areas. Suggested the enhancement to the application as necessary. Also, working on Change management and Problem management area
• Worked with SMEs in preparing the process guide, codemanuals and announcementmemos.
• Created several Job Aids and process manual on the application for purpose.
• Created and published Knowledge Items on known kick out due to human errors for the service area to the answer service tickets handled by the customer service executives.
• Facilitated JAD session and other meetings with partnering teams to identify data streaming issues and worked with them analyze the problems and areas that needs to be fixed.
• Participated in Functional checkout's of applications on numerous occasions and reported the outcome. Assisted in creating test strategy, write test cases, test plans; test Scenarios for with the testing teamto streamline the testing process.
• Created and Managed Project Templates, User story Templates, DataMapping TemplatesFSD Templates andRequirement Types.
• Coordinate with projects teams throughout the project life cycle as required, communicate and confirm clarifications with the help of user stories.
• Document the agenda for the daily sprintmeeting and the issues and the concerns.
• Worked in combination of Agile,Waterfall Methodology which allowed us to conduct daily stand up meetings to discuss and exchange the information regarding the status of the project.
• Worked with the service team to clarify any issues with the service tickets (Incidents, RequestTask and Problem records.

Environment: Life cycle tool suite, LTS Next open source, Rational Suite (Requisite Pro, Clear Quest)TRAC, HP Service Manager, SharePoint, Lotus Notes,MS Visio, MS Project, Oracle, MS SQL ServerMainframe.

Confidential, Mississauga, Ontario

Business Analyst

Responsibilities:

• Worked hands-on with clients and key stake holders to scope the business requirements.
• Assisted the product manager and delivery team in all scrum related activities including the creation of user stories, the writing of acceptance criteria, and all normal backlog grooming activities in Rally, a project management platform for Agile.
• Vital contribution in ramping up and converting a newly formed offshore development team into becoming highly productive in creating successful software on time ( of over 95% acceptance), by driving planning sessions,
• JAD sessions, accurately defining the business needs and identifying the inherent complications involved, in the early phases/iterations of the project.
• Assisted Product Managers in creating strategic and effective customer oriented roadmap to achieve higher customer satisfaction, better quality software and improved market share of the product.
• Interviewed various subject matter experts, asked the right questions to uncover all necessary information, including their needs, strategies and their goals.
• Facilitated brain-storming sessions with developers, architects and testers to analyze, comprehend and resolve complex scenarios with the help of mock-ups and effective meeting management.
• Worked with software engineers in analyzing bugs, logging them as defects in Rally and most importantly did the job of explaining and proving to cross-functional teams why a defect needs to be fixed by them, thereby saving my teams valuable resources which in turn helped the team in achieving major project milestones on time.
• Clarified requests from internal and external technical teams that included business practices, current and future processes and data flows, including functional examples of business scenarios.

Environment: MS Visio, MS Visual Studio 2008, SQL Server 2008, SoapUI, MS Project, MS Word, MS Excel, MS PowerPoint

Confidential, Buffalo, New York

Business Analyst

Responsibilities:

• Analyzed the portal of trading activity and secured web-based transactions and information.
• Gathered confidential information from the High Level Management and Technology Department.
• Conducted Various Research work on Financial Risk Assessments.
• Managed the various phases of the Software Development Life Cycle (SDLC) during overall over project coordination.
• Documented the business requirements and translated the business requirements into functional specifications including use cases.
• Actively involved in Documentation Management Implementation to organize and facilitate creation of documents.
• Actively involved in all aspects of the analysis process including creating problem reporting, and documenting results.
• Created different Traceability views to maintain the Traceability of the requirements.
• Development of standard documentation package (Requirements, Specification, Architecture, Design, Operations, and Quality Testing Plans).
• Provide and maintain reports between trading systems.
• Conducted specification reviews and walkthroughs with the designers, developers and stakeholders.

Environment: SDLC, UML, JAD, Rational Rose, Oracle, MS Visio, MS Project. QTP

Confidential, San Francisco, California

Business Analyst

Responsibilities:

• Responsible for business system analysis of customizing the BPS Risk Management product with involvement through the whole SDLC
• Analyzed business needs, created and developed new centralized back office system for specific area including mortgage and commercial lending system.
• Facilitated and managed meeting sessions with committee of SMEs from various business areas including Mortgage Servicing, Loan Monitoring and Asset Management.
• Operating SWIFT messaging service for financialmessages, such as letters of credits, paymentsand securities transactions, between member banks worldwide.
• Reviewed and Analyzed Vision and Scope documents; Identified Key issues and Risks involved in developing the new BPM system.
• Worked with PM to coordinate daily activities between applications development and Product
• Management.
• Object Oriented Analysis, and Rational tools used during all four phases of RUP: InceptionElaboration, Construction and Transition.
• Development of mortgage software using Visual Studio .NET
• Created Use Case specifications, business flow diagrams, Activity/State diagram and Sequence diagram using MS Visio and object oriented (OOA/OOD) methodology.
• Worked on brokerage applications for trading, risk management and processing.Wrote BRDFRD by gathering requirements from SME's using Murex Mx Asset Manager, to build up
• Conducted analysis of business processes and requirements and identified technology enabled improvements.
• Created the SQL scripts for demonstrating the prototypes and for verifying the result sets
• Audited test plans and test cases to account for the detailed requirements and suggested changes to the test cases to reflect the true requirements.
• Identifying the Product group's requirements, developing appropriate requirements documentation, developing project plans, test plans, test scripts and testing through to implementation.

Environment: Windows, JAVA, HTML, ASP, Rational Suite (Rose, Clear Case, Clear Quest), MSProject, MS-Office, MS SQL Server, .Net, PL/SQL, Quick Test Professional, Win Runner and Load

Confidential, Milton, Ontario

Business Analyst

Responsibilities:

• Obtained thorough understanding of Vendor Management System and Tax Reporting (1099, 1042-S and Backup Withholding) designs for recommendation of validation procedures and to provide written comments to project management team.
• Identified current business processes and assisted the Division Chief with requirement gathering to author the Standard Operating Procedures (SOP) with respect to the business processes followed by the entire Division.
• Identified and analyzed system gaps related to the policies and procedures and updated the procedure manuals accordingly.
• Performed data scrubbing activities under the direction of the Division and Unit Chiefs at the New York City Comptroller’s Office that would affect implementation and data conversion of their Accounting and Budgeting System.
• Assisted the Division Chief with design of data management policies and procedures.

Environment: MS Access, SQL Server 2000, Crystal Reports, Visual Studio 2007, INFO Advantage, WEBI Designer.