SUMMARY

• 7+ years of experience as a Business Analyst with strong domain knowledge in Retail, Banking and Manufacturing industries.
• Acted as a liaison between business and technical team under various project.
• Experienced in Scoping Phase, Gap Analysis, Testing, and Implementation Phase.
• Strong Requirements gathering experience using JAD Sessions & Conducting User Interviews, and preparing functional documents like Use Cases, Software Requirements Specifications (SRS).
• Experience in the field of Business Analysis, Data Analysis, Requirement Analysis, Business Process Design, Object Oriented Analysis, System Analysis and Design and Quality Assurance.
• Experience with different profiles/roles that are involved in a Software Development Lifecycle (SDLC) of a Project.
• Knowledge in maintaining and tracking data into excel track log, verify, capture and review documents, ensure accuracy in detail, inter connect and understand client expectations.
• Expertise in working with Office Suite including MS Word, MS PowerPoint, MS Excel, MS Access, MS Visio.
• Worked closely with Developers, QA Testers and Project Managers to translate functional designs into technical design documents
• Effectively coordinated with the Onsite, Offsite and Onshore teams during my projects.
• Expertise in creating Test Plans, Test Scripts and Test Cases from the Requirement document for distinguished testing efforts, viz., Integration, System, Functional, Regression, Performance and User Acceptance Testing (UAT).
• Experience with working on sales force applications for various projects.
• Experience on database querying using different SQL tools along with exposure to ETL tools.
• Excellent communication and inter - personal skills, accustomed to working in both large and small team environments.

TECHNICAL SKILLS

Operating Systems: Windows 95/98/NT/XP/Vista/Win 7

Languages: HTML, JavaScript, XML, Java

Database: MS SQL Server, Oracle 9i, MS Access, Domino Server, Netezza

Project Management Tools: Microsoft Project 2008 and MS SharePoint

Methodologies: Joint Application Development (JAD), Unified Modeling Language (UML), System Development Life Cycle (SDLC), Waterfall Model, RUP, Agile Model

Documentation Tools: MS - Office Suite (Word/Excel/Power Point), MS - Visio

Bug Tracking Tools: JIRA, QC, QTP

Statistical Software: Minitab 16, Microsoft Excel

UML Tools: IBM Rational Rose, IBM Rational Software Modeler

PROFESSIONAL EXPERIENCE

Confidential, Philadelphia, PA

Sr. Business Analyst

Responsibilities:

• Created Custom objects and fields- Leads, Marketing, Compaign, Dashboard, Sales, Account etc.
• Configured security and organizational hierarchy for sales for salesforce implementation.
• Customized page layouts for Salesforce standard and custom objects.
• Configured Reports for custom objects and associated them to Dashboard.
• Involved in Design and development of Workflows rules, triggers, validation rules and other customizations with Salesforce.
• Administered Salesforce CRM applications for Sales, Marketing and Support Departments. Involved in creating multiple analytical reports, with varying degreee of complexity.
• Created APEX triggers, classes, test methods and visual force pages to implement custom functionality.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into database, checking for integrity of the data.
• Used SOSL and SQL queries during the data migration and custom development.
• Developed S-Controls to manage sales plan call sheets within salesforce, capturing prep data and call activity.
• Analyzed the business processes for the three divisions in the organization.
• Redesigned the old architecture to new design based on best practices.
• Organized business and end user meetings for discovery, business needs gathering and gap analysis.
• Focused on Cycle time reduction during the process between the leads through opportunities, processing, funding, underwriting and till post-closing.
• Set up visibility securities like roles, profiles, field level securities. Set up person accounts in sandbox.

Environment: MS Office 2010 Suite, MS Visio, UML, Rational Clear quest, Crystal Reports, Rational Software Modeler, Rational Rose, Adobe Acrobat, PL-SQL, Oracle 9i, SDLC

Confidential, Los Angeles, CA

Business/Quality Analyst

Responsibilities:

• Analyzed and documented the System specifications, Business requirements and detail design of the software for full understanding of the business.
• Identified scenario for test plan using agile methodology to reduce the cost effectively by 10%.
• Good experience in Salesforce.com Configuration of roles, profiles, user accounts, implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Performed requirement analysis by gathering both functional and non-functional requirements based on interactions with the process owners & stake holders.
• Conducted user interviews and gathered and analyzed requirements using Microsoft Visio.
• Designed and developed ERD, Use Cases, Class Diagrams and Activity Diagrams using UML tool Rational Modeler. Prepared SSRD, SSAD, SRS and DFD (data flow diagram) documents using agile methodology.
• Started initiative to introduce CMM level 5 guidelines in the management of reporting defects using JIRA.
• Conducted JAD sessions to ensure proper communication with the clients/users in determining the dimensions, hierarchies and levels, also understanding reporting requirements.
• Reviewed test cases and defects created by QA team. Assigned resources and coordinated defect resolution.
• Prepared and communicated daily test status report to management and team.
• Performed back-end validation testing and build acceptance test plans cases (ATPC) document and test scripts.
• Assigned, monitored and prioritized bugs and supply the development staff with relevant feedback and information.
• Tested consumer facing websites and in-house tools, and performed QA/Production issues analysis.
• Wrote User requirements specification (URS) and Functional requirements specification (FRS) Documents as per the Business requirements and process flow.

Environment: MS Office -Word, Excel, Outlook, Testing, Agile, JIRA, SQL Server, Rational Modeler.

Confidential, Jackson, MS

Business Analyst

Responsibilities:

• Setting up online implementation of marketing campaigns and campaigns schedules.
• Conducted Use Case walkthroughs in an effort to identify and realize the Process flows involved in the new system.
• Involved in Designing and developing Technical Design Documents, Wireframes and requirement specification documents based on the client's business and functional requirements.
• Worked with developers providing key specifications and user requirements in thepersonalized wireless in order to support a favorable customer experience and optimize the pages for search engines.
• Developed the client specific Process Analysis Questionnaires.
• Configured the modules as per client process requirements. Performed the functional testing for various scenarios. Prepared the Test Scripts for the various modules and various scenarios.
• Conducted the Conference Room Pilot (CRP).
• Bug fixing and resolving the TARs (Technical Assistance Requests).
• Performed Database analysis, Data Mapping, Data Validations on Database
• Worked with the UI developers for the more customization.
• Updated marketing tables with new territories writing SQL Queries.
• Planned, tested, and implemented system enhancements and conversions. Extensively wrote SQL queries for QA testing, reporting/data validation.
• Partner with IT team to develop reporting solution using MS Reporting Services to improve daily reporting process and enhanced ad-hoc reporting capabilities.

Environment: Oracle Applications 11.5.9, Crystal Reports, TeleService, sales & marketing online, Agile Scrum, PL/SQL.

Confidential, Beachwood, OH

Jr Business Analyst

Responsibilities:

• Prepared interview questionnaires for the users and gathered requirements to write specifications and to shape software development process.
• Documented business workflows textually as well as in UML diagrams, according to RUP for a better understanding of the user community.
• Organized meetings with the development teams to elicit use cases and document them.
• Created and managed project template, use case project templates, requirement types and traceability relationships in Requisite Pro.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams using MS Visio.
• Involved in executing test cases, evaluating test results and preparing test summary reports.
• Worked as a liaison between CRM analysts and users.
• Documented timely reports using MS Project 2000.
• Checked business readiness and determined activities of flow.
• Assisted CRM Analyst in customization of sales force CRM as per the requirements of the stakeholders.
• Assisted in assigning roles and application of activities and workflows.

Environment: Rational Requisite Pro, MS-Visio, Microsoft Office 2003 (Word, Excel, PowerPoint), MS Project 2000, Windows XP, UML, RUP, MS Visio, Application Server.