We provide IT Staff Augmentation Services!

Subject Matter Expert Resume

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Fayetteville, NC

SUMMARY:

  • In today’s customer service - oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service retail professional to represent you when assisting your valued customers.
  • My experience in customer service has taught me the importance of exceeding the customer’s expectations and making them want to come back. I have assisted all types of customers in different environments. I am good at adapting to new situations and I love working with a variety of people.
  • I am excellent with time management and new employees. I like to achieve success at any workplace I am part of, by helping to boost morale among fellow employees. I have great people skills and can quickly de-escalate situations with customers.
  • It would be a pleasure, to have the opportunity, to be a part of your team.
  • Over 7 years of experience in customer service, management, and office work. proficient at using Microsoft and excel
  • Experience in scheduling and
  • Two courses in computer science
  • Positive individual
  • Enjoys working as a team and providing customers with excellent service.
  • Reliable
  • Time- management

PROFESSIONAL EXPERIENCE:

Confidential

Subject Matter Expert

Responsibilities:

  • Train employees
  • Scheduling
  • Assuring schedule adherence
  • Hiring
  • 2nd interviewer

Confidential, Fayetteville, NC

Financial Advisor

Responsibilities:

  • Assisted with over phone payments
  • Advised on credit repair
  • Assisted with account changes
  • Fraud assistance

Confidential, Clarksville, TN

Sales Associate/network advisor/Tech

Responsibilities:

  • Assisted customers with technical problems
  • Completed payments
  • Assisted customers with online services
  • Assisted customers with information on account
  • Ran technical diagnoses
  • Completed sales

Confidential, Murray, KY

Assistant Manager

Responsibilities:

  • Supervised small crew
  • Enforced food safety regulations
  • Monitored inventory
  • Solved customer complaints
  • Ensured customer satisfaction
  • Employee scheduling
  • Food orders/ coke orders
  • Office management
  • Overseen bank deposits
  • Vehicle inspections
  • Marketing strategy assistance
  • Hiring/Firing process
  • Close out paper-work

Confidential, Clarksville, Tn

Sales Associate

Responsibilities:

  • Inventory
  • Resolve customer complaints
  • Restock shelves
  • Ensure customer satisfaction

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