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Service Manager Resume

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Washington, DC

SUMMARY:

  • 12 years of experience in all phases of application development (SDLC) working primarily on Web technology as a programmer, analyst and project management.
  • 7 years as Java, Java Servlet, JavaScript, JSP.
  • 2 years as Service Manager
  • 4 years as Project Manager and project leader.
  • Strong communication with clients, business analyst, process documentation, enhancements follow up, strong communication with final users.
  • SLAs, reporting, escalations.
  • Management of automation team and CSI (Continual Service Improvement).
  • ITIL, SCRUM, AGILE, CMMi

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Service Manager

Responsibilities:

  • Responsible of a project with different technologies, in the team are about 70 people.
  • Coordination of some technologies migration to CLOUD.
  • Manager of automation process.
  • Manager of Continual Service Improvement.
  • Transition manager.
  • Business Analyst activities.

Technologies:Different .NET technologies(SharePoint). SWIFT. Web Admin different web programming technologies. Oracle, SQL Management, DashDB DB2 on the cloud.ITIL, SCRUM, AGILE, SLA reports. Monthly business reviews. Incident manager.

Confidential

Project Manager

Responsibilities:

  • Coordinated a project for enhancing the Actimize Remote Banking Solution for Scotiabank in Mexico DF and POCs for SAM and Fraud Detection and Prevention in Cloud Platforms.
  • Manager of a team of 10 persons.

Confidential

Project Manager

Responsibilities:

  • Communication with client and final users.
  • Get requirements, update and maintain specs documentation.
  • Manager of a team of 25 members.
  • Gathering requirements from outsource vendors.
  • Proposals for new projects.
  • BA Activities.
  • Change management control activities.
  • Incident manager.
  • Manager of Innovation team.

Technologies: Projects: SEWELL, iRate, iManagement, Honeywell, Innovation, Microsoft Project, Visio, Service Now, ALM,Basic AEM Confidential

Project Manager

Responsibilities:

  • Communication with client and final users.
  • Get requirements, update and maintain specs documentation.
  • Manage 5 team members.
  • BA activities.
  • Projects: Access Confidential and GTF.

Technologies: Microsoft Project, Visio, Service Now, ALM, Java for automation of new users’ nomination.

Confidential

Project Leader

Responsibilities:

  • Communication with client and final users.
  • Business Analyst, manage team members,
  • Migration of an ASP script to a Java script that stablished a connection with MS Exchange and get emails from an account.
  • Project: GBANC.

Technologies:Java, Oracle, XML, Spring, JBJF, PL/SQL, Eclipse, J2EE, Jquery, ASP.

Confidential

Project Leader

Responsibilities:

  • Worked on developing new modules and maintain the existing modules.
  • Project: Global Mobility Service.

Technologies: Java, Oracle, XML, Spring, SQL Developer, PL/SQL, Eclipse, J2EE, Jquery.

Confidential

Project Lider

Responsibilities:

  • 3 different applications created from scratch, some of them the DB access were web services based, and some of them were directly accessed
  • Project: My Accounts Ikon Development.

Technologies: Corba, JMail, Java, SqlServer, WebServices, SOAP, Java Sockets, FTP, data type conversion, Java SNMP, JFreeChart, JSP, MySql

Confidential

JAVA DEVELOPER/ANALYST

Responsibilities:

  • Project Confidential Shares.
  • Maintenance of the HealthCare Management website
  • Responsible for next production processes: Eligibility, Enrollment, Leavers, Bulk Email, Reports

Technologies: (PL/SQL), JDK 1.5

Confidential

Java Developer/ Team Leader

Responsibilities:

  • Responsible for design a Web Site for Reports.
  • Responsible for managing the build process for the application.
  • Responsible for generating reports using CA Unicenter software.
  • Six Sigma, Web development, reporting.

Technologies: Java, JSP, J2EE, Struts, HTML, Microsoft Access, Windows 2000/NT. Unicenter Asset Management (Admin Console, reporter) Unicenter Software Delivery. XML, SAX, DOM, SOAP, RPC, SCHEMAS, DTD.

Confidential

Java Developer/ Team Leader

Responsibilities:

  • Responsible for design a Web Site for Reports.
  • Responsible for managing the build process for the application.
  • Responsible for generating reports using CA Unicenter software.
  • Six Sigma, Web development, reporting.

Technologies: Java, JSP, J2EE, Struts, HTML, Microsoft Access, Windows 2000/NT.

Confidential, Minneapolis, MN

Java Programmer

Responsibilities:

  • Web Design
  • Desktop Support
  • Windows 2000 and 2003 Server Administrator
  • Network Administration
  • Configuring Windows 2000 Server, DNS, IIS, FTP and Graphic Design.

Technologies: Java, JSP, J2EE, Struts, HTML, Perl, Oracle, PL/SQL Windows 2000/NT, ECLIPSE, TOMCAT, JBOSS, JavaScript, ColdFusion, Dreamweaver, Windows XP, Windows 2000 and 2003 Server, PhotoShop, HTML

Confidential, Stamford, Ct

Application Support

Responsibilities:

  • Help desk of several applications. BAAS, GATEWAY, PROCOMM PLUS.
  • Desktop support for people around the world as Japan, USA, Italy, France, India, Asia, U K, and some other countries.
  • Developed some scripts in the ASPECT language. This script download a file from a Bank Server, this file is renamed, and copied to some network paths.
  • Quality Assurance and tester guy or the BAAS system, generating test scripts, Functional test, load test, stress tests, unit test, and reports.

Technologies:Rational Test Suite Studio, SQL Server, SQL, Visual Studio, ASP, HTML, JavaScript, Microsoft Office.

Confidential

Business Analyst

Responsibilities:

  • Code Review
  • Team Leader

Technologies:ASP, JAVA, Corel, Photoshop, JavaScript, Microsoft Office

Confidential

Programmer

Responsibilities:

  • Programmer
  • Analysis

Technologies:Oracle, PL SQL, ASP, HTML, JavaScript, TOAD.

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