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Production Support And Project Lead Resume

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Oklahoma City, OklahomA

SUMMARY:

  • Over 8 years of IT experience in commercial software development, testing, Production support and project lead.
  • Proficient in web and client - server application.
  • Possess expertise in object oriented analysis and design and .Net development, skilled at progressing from problem statement to well-documented designs.
  • Extensively worked on requirement analysis of the system, database design and technical architecture for the processes, coding and testing user interface. Expertise in MVC3, reporting system (Phoenix DocPrint), ASP.NET, C#, ADO.NET, XML, SQL server, LINQ Worked with Business objects, VB, GuptaSQL, C++, SharePoint, Silverlight. Familiar with Java, WAS 6, 7 servers, Guidewire technologies
  • Developed and worked with Web services, WCF using C#
  • Experience in writing complex database queries, stored procedures, functions, triggers, using SQL Server, Oracle PL/SQL.
  • Project delivery under stringent timelines and no quality compromise.
  • Exceptional ability to maintain and build client relationships, frequent meeting one to one with client, able to comfortably converse with all facets in client organization.
  • Extensively involved in production support and fixing the problems.
  • Good understanding of core business issues such as Process development, process improvement, enhancement, maintenance and customer interaction and support.
  • Define business process; identify the risk, doing risk analysis and providing baseline acceptance criteria and deliverables.
  • Project Management, project tracking and team management.

TECHNICAL SKILLS:

Primary skills: C#, Reporting ASP.NET, ADO.NET, WCF (SOAP and REST), Web services WPF, Silverlight, MVC, LINQ, HTML, XML, Phoenix DocPrint

Secondary skills: JQuery, AngularJS, GuptaSQL, razor view, bootstrap, MSMQ, AJAX, SSIS

RDBMS: SQL server 2003, 2008, Oracle 9i, PLSQL programming, SQL profiler

Web/Application servers: IIS 6.0, IIS 7.0 integrated with AppDynamics

Management skills: Onsite coordinator, team lead

Development tools: Visual studio 2008, 2010,2012, Brackets, GuptaSQL, VB 6.0

Code repository: TFS, Clear case

Unit testing: NUNIT

Error Log: Log4Net, SPLUNK

Client Scripting: JavaScript, VB Script

Domain Knowledge: Insurance, Information media and entertainment, Legal

Reporting: Phoenix DocPrint, Crystal reports

System Design: N tier (5 years), MVP, MVC

SDLC: Agile (3 years), waterfall

Automation tools: Tivoli scheduler, Automize

PROFESSIONAL EXPERIENCE:

Confidential, Oklahoma City, Oklahoma

Responsibilities:

  • Agent station - a web application for creating all end to end policy transactions from quote to payment. Maintained and supported all the major rate level changes, minor bug fixes, all production support activities etc.,
  • Development for DocPrint application - a reporting application for printing all the letters printed for customers, agents, law firms etc., Mostly involves complex SQL queries to fetch all the details required for printing, Middle tier logic to sort and calculate billing information, front end to design layout and code based on templates.
  • Rating Web Services for various Insurance Lines of business - a Dot Net web service consumed by a front end application which calculates complex rating for different type of policies and regions. Worked for all the major rate level releases which involves money.
  • Worked with all the major integrations to Agent station web applications which helps to complete the insurance business work flow.
  • Worked on enhancements on major billing reports, 3rd party vendor information which are developed with C# with Oracle. These jobs were scheduled to run with Tivoli scheduler and Atomize.
  • Supported major migration projects which involves both Java to Dot net and vice versa to improve the server performances.
  • Supported Guidewire database fixes which involves creating DB scripts.
  • Used AppDynamics and SPLUNK for web logs and web monitoring.

Confidential

Responsibilities:

  • Worked with business for gathering the requirement and prepare project estimation.
  • Working with multiple team and delivered the project with the given time
  • Guide and support offshore team in technical and functional perspective for the quality deliverables.
  • Participated and contributed to project review meeting and weekly status meeting.
  • As an onsite coordinator handled 5 team members and worked with client directly in their location.
  • Handled many releases of reporting which supports the company wide data for the business analysis.
  • Identified critical issues in the existing application and gave solutions for those problems.

Confidential

Responsibilities:

  • In the development phase as a team member, handled analysis and estimation, development and unit testing of a module.
  • Worked with business and verify the business needs and rules.
  • Coordinate the team to make deliverables which are well received by customers on time.
  • Provided UAT support, production support.
  • In the Run (Maintenance) track handling bugs, doing enhancements to the existing modules and working in different programming languages for the project needs.
  • Identified critical issues in the existing application and gave solutions for those problems.

Confidential

Responsibilities:

  • Worked as Team member and took part in requirement analysis, development, and testing and implementation.
  • Interacted with onsite team to update the daily process and clarify the business rules.
  • Creating DB objects including stored procedures and complex queries
  • Involved in all project design and development, testing of developments and enhancements.
  • Involved in developing business components.

Confidential

Responsibilities:

  • As team member and software trainee, designed and developed three modules.
  • Developed and suggested ideas for business components
  • Delivered all the components worked with zero defects

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