SUMMARY:

• 15 Years of experience in Varied Industries. 5 Years with Sales force CRM as Business. Analyst, 2 Yrs. in SAP ISU as functional consultant. 4 full lifecycle Sales force CRM & PRM implementation experience in sales, service cloud platforms. Managed Support Projects . Knowledge of Business processes of Telecom
• IT, Insurance, Retail, Consumer Durable Industry and Utilities Industries. Sales force Certified Admin 201 and Developer 401.Worked on RDBMS, Java, Siebel, SQL, XML, HTML, Apex Classes, Triggers, and Web Services. Worked on Quote Management, Customized forecasting, Contract Management, Channel Management, Partner portal and Customer Portal.

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Management of Team
• Knowledge transfer from existing Vendor using SMTD process
• Preparation of FSD
• Requirement Validation
• Preparation of Traceability matrix
• Leading discussion with Business Stake holders
• Preparation of TDD with technical architect
• Validation of Test case
• Testing of functionality
• User acceptance Testing
• Strategy for Integration among different systems
• Migration to production environment.
• Post production support (Incident resolution, L1 & L2 support).

Confidential

Responsibilities:

• Requirement Gathering from Business and IT Team.
• Requirement Validation and leading discussion on solution options.
• Preparation of Requirement Traceability Matrix and Decision logs.
• Working with IT team on Integration among different systems.
• Data migration strategy and source to target mapping, Data loads and data de duplication activities.
• User acceptance testing and Demo of product to various stake holders.
• Validating test cases prepared by QA team.
• Testing application along with QA team.
• Knowledge transfer to offshore team based out of India.
• Working with Technical Architect in Designing Solutions.
• Matching business requirement with Technical design.
• Creating Objects, fields, validation rules and workflows.
• Creating triggers and classes to meet Business Requirements.

Confidential, New York

Salesforce.com Business Analyst

Responsibilities:

• Designed, developed and deployedApex Classes, Controller Classes and Apex Triggers, validation rulesfor various functional needs in the application.
• Createdpage layouts, search layouts to organize fields,custom links, related lists, and other componentson a record detail and edit pages.
• Created workflowrules and defined related tasks, time triggered tasks, email alerts, file updatesto implement business logic.
• In Administrative function, created profiles and implemented Object level,field - level and record-level security.
• Provided support toongoingsalesforce.commaintenance and administration services including periodic data cleansing, custom objects, workflow andTriggers.
• Integration of Application withSalesforce.comusing SOAP web services API.
• Prepare the end user manual along with the HR - Department.
• Conducted the programs for better user adoption.
• Generated the dash boards for reporting purposes.
• Post production support (Incident resolution, L1 & L2 support)
• Adherence to SLA

Confidential, New York

SFDC Business Analyst

Responsibilities:

• Createdpage layouts, search layouts to organize fields,custom links, related lists, and other componentson a record detail and edit pages.
• Created workflowrules and defined related tasks, time triggered tasks, email alerts, file updatesto implement business logic.
• Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders,andRenewal Forecasting.
• In Administrative function, created profiles and implemented Object level,field-level and record-level security.
• Assisted with business process re-engineering, applications design, and prototyping
• Maintain up-to-date and accurate records within the salesforce.com database. This includes items such as account profiles, individual contact details, opportunities and communications.
• Performed Sales force customization that can be handled by an administrator.

Confidential, Canton, GA

SFDC Business Analyst

Responsibilities:

• Assisted with business process re-engineering, applications design, and prototyping
• Maintain up-to-date and accurate records within the salesforce.com database. This includes items such as account profiles, individual contact details, opportunities and communications.
• Performed Sales force customization that can be handled by an administrator.
• Interacted with Marketing, sales and customer service users for requirements gathering & documentation.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Dashboards and Reports.
• Customized Reports and Dashboards according to client’s needs to provide fast access to key, real-time business metrics.

Environment: Saleforce.com Enterprise Edition, Data Loader, Reports, Custom Profiles, Manage Users, Data Management.

Confidential, Indianapolis, Indiana

Sales forceAdministrator/Developer

Responsibilities:

• Gathered customer requirements from different business user teams spread over the Sales, Marketingand IT divisionsresponsible for configuring opportunities, sales processes
• Developed severalApex Triggers,Classesduring the project lifecycle.
• Developed Visual Force Page according to the client’s requirement.
• Designed, and deployed theCustom objects,Entity-Relationship data model,validation rules,Page layouts,Custom tabs,Components, to suit to the needs of the application.
• Definedlookupandmaster-detailrelationships on the objects and createdjunction objectsto establish connectivity among objects.
• Implementedcasemanagement automation(onCase Object) to track and solve customer's issues. ImplementedEmail-to-Caseentry andmanual case entryfor entering customer's cases inCases Tab.
• Developed automatedworkflowsandapproval processesfor sales opportunities, quote discounts and lead routing.

Confidential

SAP ISU CCS- Billing and Invoicing Functional Consultant

Responsibilities:

• Performed modeling of rates and Prices for the residential/Commercial customers.
• Configuration of Rate determination using Rate category and Rate Type.
• Configuration of customizing setting for billing and Invoicing.
• Configuration of billing procedures like Periodic billing, budget billing, interim billing, final billing.
• Validate Meter Change Multi-month Seasonal Billing with Rate category of the Installation.
• Inactive accounts with Active Unmetered area lighting for specific Rate categories.

Confidential

SAP SD Core team member /Sr. Manager Retail Sales& Mass Distribution

Responsibilities:

• Core Team Member from Functional side for Implementation of SAP S&D module in Videocon Group Companies. Responsible for working with IT team in Creating Business Requirement Document, Testing the Processes & Cases. Designing module for Implementing among Sales Team across Videocon Group companies. Successfully implemented in 5 Companies.•Head Retail Sales - Videocon Industries Ltd., Delhi, India
• Provided sales leadership for the refrigerator/washing machine business of a company engaged in the manufacturing, assembly, marketing, and distribution of consumer electronic products and home appliances in India.