TECHNICAL SKILLS:

Operating Systems / Networks: Windows 10, UNIX, Linux, OS X, VLAN, Load Balancers, Apache, Tomcat, Weblogic, CTI/IVR.

Languages: C, C++, Java, SQL, HTML, XML, DHTML, UML, ASP.NET, JSP, Visual Basic, JavaScript, Perl.

Databases: MS SQL 2008 Server, Oracle 10/12, MS Access 2013, MySQL 7.x

Packages: MS Word, MS Excel and MS Power point, MS Project, MS Visio, Office 365, Crystal Reports, Adobe Photoshop, Microsoft Office Suite 2013, Smart Draw, and Macromedia Tools, SAP R/3 4.6C/ECC 6.0 (MM, FI/CO), JD Edwards, SAP BW/BI 7.0, SAP CRM 7.0, Oracle EBS/CRM, MS Dynamics Navision 2014, CTI, Avaya, Genesys CTI, Workforce.

Testing/Tracking Tools: HP Quality Center 8/9x, Mercury WinRunner, Sikuli, Microsoft Web Application Stress Tool, Clear Quest, Bugzilla, OnTime, Penetration Testing, ServiceNow, Kali Linux (Pen Testing)

Process Tools: Rational Requisite Pro 7x, Enterprise Architect 9.3, Jira, HP PPC, CA Clarity, MS Project Server, Confluence

Web Technologies: ASP.NET, JSP, XML, FrontPage, Web Logic, Web Sphere, WSAD, MS - FrontPage, HTML, DHTML, MS Sharepoint, Apache Server, OIM/OAM/oAuth

Prototyping Tools: iRise, Enterprise Architect, Rational Rose, Excel, Visio, MS Paint, MS PowerPoint, MS Word, MS Access (forms), Adobe Photoshop, Flash, Adobe Freehand, Balsamiq, Bracket, XAMPP

Cloud Technologies (PAAS/IAAS): Amazon AWS (EC2, S3, EBS, VPC, RDS), Azure, Rackspace, SendGrid, MailChimp, SaasPlaza

User/Identity Mgmt/PAM: Oracle Identity Management (OIM), CyberArk, Bomgar, CA ControlMinder

SAAS: Agile Versionone, Slack, ZenDesk, Github, UXPin, Parse, Opentok, Twilio, SFDC / SalesForce

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Responsible for managing project, performing project management tasks, including project scoping and planning, issue analysis, resource management, status updates, implementation, testing, evaluation, and milestone documentation.

Confidential, CA

Responsibilities:

• Perform overall day-to-day management of the project to ensure that project objectives are achieved within time/cost/quality constraints, whilst managing stakeholder expectations.
• Function as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Developed integrated baseline project plan applying estimating models, identify resources and skills required, document estimating assumptions, refine plans and manage performance against them.
• Maintain core vision for UX and allow creative design solutions to minimize number of clicks, logical grouping of data elements, reduce cognitive load on end-users, use of pastel color scheme, reduce modality and minimize information hierarchy.

Confidential

Responsibilities:

• Conduct formal sessions to develop an architectural solution that the application meets the business requirements, resolve open issues and change requests.
• Generate planning deliverables, which will primarily include vision document, conceptual design, integration document, wireframes, sitemaps, content inventories, workflow diagrams, use cases, personas, and competitive analyses.
• Take ownership and drive the UI architecture and design of visionary user experience- one that is smart, simple, fun and connected.

Environment: ColdFusion, Linux, Apache, JSP, Enterprise Architect 7.0, MS Office 2007, XML, MSSQL 2008, Genesys GVP, IVR, CTI, CCPulse, Virtual Hold, MS-Project 2007, MS-Visio2007, MS-Access2007, HTML, RUP, MS Team Foundation Server, Adobe Photoshop, Adobe Fireworks, Adobe Dreamweaver, MS Sharepoint, JavaScript, OnTime Bug Tracking, Sikuli, Perl Scripts, Drupal, AJAX, Adobe Flex.

Confidential

Responsibilities:

• Responsible for managing project, performing project management task including project scoping and planning, issue analysis, resource management, status updates, implementation, testing, evaluation, and milestone documentation for the world’s largest entertainment company, Confidential Group.
• Drive efforts and best practices for User Experience, Engineering, Program Management, Product Marketing, Quality Engineering and other aspects of application development.
• Create and write conceptual design and UI architecture allowing strategic alignment of all Business Units within Confidential .

Environment: Enterprise Architect 7.0, WinCHM, Dr. Help, MS Office 2007, XML, MSSQL 2003, MS-Project 2003, MS-Visio2003, MS-Access2003, HTML, IIS, RUP, MS Team Foundation Server, Adobe Photoshop, Adobe Fireworks, Adobe Dreamweaver, MS Sharepoint, Yahoo User Interface Library (YUI), JavaScript, JSP, Java, Yahoo Web ToolKit, Google Web Toolkit, AJAX.

Confidential

Responsibilities:

• Analyze and re-engineer the Claims Coverage process from end-to-end by interviewing involved BU’s and documenting associated processes within it.
• Plan, direct and coordinate activities in order to ensure project goals are accomplished within defined scope, time, and cost constraints.
• Manage time and cost for software development efforts through activity duration, sequencing, estimating, schedule development and control, resource planning and cost estimating, and budgeting and control using formal software development and project management practices.

Environment: XML, ACORD, COBOL, DB2, Mainframe, Java, Apache, MS-Project 2003, MS-Visio2003, MS-Word, MS Excel, MS-Access, HTML, Rational Rose, Rational ClearCase, Rational Requisite-Pro

Confidential, CA

Responsibilities:

• Analyze enterprise call center initiative - from requirements, use cases to implementation and adoption. Conducted across the board discussions on initiatives to transform current agent desktop application into a Service based model.
• Data conversion and mapping using XML schemas for customer validation within the IVR.

Environment: XML, ColdFusion, MS-Project 2003, MS-Visio2003, MS-Word, MS-Excel, MS-Access, MS-SQL Server 2000, ASP.NET, HTML, IIS 6.0, JavaScript, Flash, MS Sharepoint server, Avaya, IVR.