SUMMARY:

• Significant experience working in all phases of the system development lifecycle (SDLC) for information technology engagements impacting 10,000 to 248,000 employees for public and private sector clients. Proven ability to work independently, with exceptional skills in eliciting feedback and interacting with all levels of stakeholders to drive and implement business process improvement, workflow re - engineering, business analytics, and web product development projects. Experienced in Confidential and IBM SDLC methodology techniques (waterfall and agile) for project management and change management.
• Project Management
• Business Process Re-engineering
• Test Planning & Execution
• ERP Implementations
• Functional Requirements & Design
• Business Intelligence Tools
• Change Management/
• Technical Design Specifications
• Wireframe Design

TECHNICAL SKILLS:

Project Management: Microsoft Office Suite, SharePoint, Clarity, PMI Guide, PMBOK

Software Implementation: Oracle Business Intelligence (OBIEE), PeopleSoft HCM Suite (HR, Position Management, Talent Acquisition Manager, Performance Management, Self-Service, Enterprise Learning Management, Benefits, Benefits Administration, Payroll, Payroll Interface, Purchasing, Accounts Payable), Oracle CRM, Siebel CRM, Tableau

Software: PeopleSoft HCM, Workday HCM, Oracle Financials

Tools: Oracle Application Test (OATS), JIRA, SQL

Customizations: Civil Service, Pre-Employment, complex interfacing

Platforms/Databases: Windows NT, Windows 95, UNIX/Oracle, Microsoft SQL Server, DB2

PROFESSIONAL EXPERIENCE:

Confidential, Old Saybrook, CT

Sr. Business Analyst / Web Project Manager (Contractor)

Responsibilities:

• Designed, implemented, tested, and documented HR web product prototype and automated workflows based on customer requirements in support of product sales and implementation project
• Introduced product and web development teams to deliverable-based methodology, resulting in additional responsibilities to deliver full SDLC materials for larger implementation effort to enhance and consolodiate all HR web products onto new single platform
• Bridged multiple teams (product/marketing, legal/editorial, creative art, and web development) to collect business requirements; write user interface/user experience (UI/UX) functional specifications and technical specifications; create wireframes, and manage project plans

Confidential, Fairfax, VA

Project Manager

Responsibilities:

• Implemented Oracle Business Intelligence (OBIEE) dashboard and ad-hoc reporting analytics solution to support new Oracle Financials ERP system
• Managed Hyperion Financial Services upgrade for data pull from new Oracle application
• Drove OBIEE and Hyperion project scope and schedule; tracked status throughout SDLC, and escalated issues/risks for resolution with IT management and senior business
• Delivered SDLC documents in adherence to Confidential methodology, including report inventory, business requirements, test plan, plan, and change request details for presentation to PMO for approval
• Led all testing phases, responsible for test scripts, test execution, and documentation of results
• Established security matrix for end users based on responsibilities
• Documented and delivered OBIEE material and classroom instruction to end-users

Confidential, Denver, CO

Project Manager (Remote Contractor)

Responsibilities:

• Developed detailed project plans for three key project initiatives and tracked progress against plans
• Escalated issues and risks for mitigation and solution with IT management and senior business
• Initiated change requests for enhancements; provided impact analyses; calculated work estimates, and requested funding approval and allocation of resources

Confidential, Hartford, CT

Sr. Business Analyst / Project Manager

Responsibilities:

• Led full SDLC for the delivery of highly customized Oracle CRM 9.1 solution to enable U.S. based Accounts Payable Service Center to support customers located in North America and Latin America
• Performed extensive analysis and demonstrations to cross-functional teams for proof of concept
• Gained business and technology approval to implement alternative solution from global HR model
• Led new overseas-based CRM implementation through fit/gap and design, collaborating with team leads from 39 countries in Europe and Africa to identify unique requirements
• Established scope and ensured changes were managed per change control procedures
• Delivered all SDLC materials, including project plans, charter, communication plans, fit/gap designs, configuration designs, business requirements documents (BRDs), functional requirements documents (FRDs), risks/issues/action items log (RICA), test plans, test scripts, plan, manual, cutover plans, and project dashboards for PMO and client executives
• Worked tightly with technology manager and programmers to triage and resolve issues; identified viable solutions to enhancement requests, including business process workarounds; logged all production issues and work requests, including service needs with Oracle
• Performed functional checkout of technology fixes and enhancements for code migrations to production every go-live weekend (six releases)

Confidential, New Haven, CT

Sr. Business Analyst / Project Manager (Contractor)

Responsibilities:

• Collaborated with team of four to design, develop, and deploy data analytics dashboard to HR executives utilizing Tableau Business Intelligence
• Provided metrics in support of workforce information, turnover, internal movement, and KPIs
• PMO member, responsible for status against project plan; time/resource estimations; communicating risks; delegating tasks, and motivating team to achieve timely goals within budget
• Led business requirements meetings; documented specifications for business analysts; defined structure and function of dashboard pages, including purpose of filtered fields, driving charts, content, navigation, and results rendered by user actions
• Delivered to multiple user groups on use and maintenance of software application

Confidential, New York, NY

Sr. Business Analyst / Project Manager (Contractor)

Responsibilities:

• Reverse-engineered CUNY-First’s existing Oracle/PeopleSoft HCM solution to four colleges
• Accomplished in decentralizing HR functions and eliminating manual forms through automated and ad-hoc workflow approvals unique to each population group
• Created Implementation Task Force and PMO team of stakeholders; led group of 30 through weekly pilot test studies, including proposals to business process improvement changes related to fit/gap of current state operations against CUNY-First, utilizing Core HR, Position Management, Talent Acquisition Manager, and Manager Self-Service
• Developed and executed project plan, timeline, conversion data clean-up strategy, readiness materials, use cases, As-Is vs. To-Be process flows, and security design for successful rollout
• Established project scope; managed change control process for enhancement requests, and provided regular status updates and risks/issues tracking for key initiatives to executive stakeholders

Confidential, Brooklyn, NY

Project Manager

Responsibilities:

• Partnered with Confidential to manage full SDLC for complex PeopleSoft HCM Civil Service solution, impacting 150,000 administrators, teachers, and principals in support of 1,400 public schools
• Managed vendor relationship with Confidential, representing client’s functional, technical, and operational business requirements and expectations
• Identified work tasks, timelines, and resources needed to achieve objectives, and created client-side documentation to address scope, project plans, resource usage, and deliverable-based budget proposal, totaling over $30 million in three fiscal years
• Analyzed project risks; developed mitigation strategies, and communicated status, next steps, and issues to stakeholders, including end-users, technology team, steering committees, and PMO
• Developed requirements traceability matrix and ensured team’s commitment to this as the key source for all design, test, and change management deliverables; monitored project results against matrix, and established go/no-go criteria for deployment readiness
• Proposed functional and technical enhancements in response to new business needs and system issues, working with business executives and technical teams to develop citywide solutions
• Delivered cutover instructions and go-live communications to project team and users impacted
• Implemented change management plans to minimize staff resistance and maximize staff engagement on PeopleSoft HCM Shared Services implementation
• Co-led with Confidential six work streams, including Business Process-Re-engineering, Agency Readiness, Communications,, User Acceptance, and Post-Production Support
• Facilitated weekly user group sessions to review software solutions; prepare for business process changes; identify user impacts, and define user roles, responsibilities, and security needs
• Developed and executed deployment readiness checklist, plan, UAT plan, and critical test cases for priority requirements, resulting in 100% user participation, sign-off, and successful go-live
• Gained executive approval of business case for centralization of HR services and support
• Directed Shared Service Center facility from inception to launch, including scope of transaction processing, budget planning, staffing, design, logistics, infrastructure, Siebel CRM tool configuration, and establishment of service level agreements

Confidential, New York, NY

Vice President / Program Manager

Responsibilities:

• Developed long-term process plans to manage Data Warehousing project, including charter, scope, release calendar, project plan, off-shore operating model, and resource forecasting tool
• Partnered with business leads to track key milestones and report progress related to schedule, performance, issues, risks, and finance to stakeholders in weekly PMO

Confidential, New York, NY

Systems Consultant

Responsibilities:

• Worked with Six Sigma and large user communities to analyze, design, develop, test, train, and support customized business applications and systems
• Used elicitation techniques including interviewing, brainstorming, questionnaires, and pilot test studies to gather business requirements; translated these into functional specifications, requirements traceability matrices, and workflow diagrams for global HR, Benefits, and Payroll projects impacting 40,000 to 80,000 employees in 64 countries
• Built consensus on global UAT strategy, developing resource-loaded test plan and scripts, integrating 1,200 employees in 27 countries onto U.S. and India-based Shared Service Centers
• Developed and delivered materials to global users on business process improvement projects related to HR, Recruiting, Benefits, Payroll and Data Warehousing initiatives for successful client transition

Confidential, Teaneck, NJ

Systems Consultant

Responsibilities:

• Accountable for data mapping, testing, troubleshooting, migration, and of customized interfaces to third party Payroll systems
• Performed HR, Benefits, Payroll fit/gap sessions, translating these into business requirements documentation and functional design specifications for programmers
• Designed complex role-based security structure to accommodate global user access

Confidential, New York, NY

Systems Consultant

Responsibilities:

• Responsible for the design, build, and test of interface “bridging” and validation processes, resulting in successful phased conversion of 248,000 employees onto customized PeopleSoft NA Payroll
• Led relationship building with 200+ state agencies, preparing file layouts and providing user support
• Spearheaded publication of monthly project communications bulletin to publish status to agencies
• Scripted business procedures and executed and evaluated test results for all state interfaces
• Developed and supported Accounts Payable and Purchasing ad-hoc reporting needs using PS Query; designed, programmed, and tested standardized reports