Professional Summary:

• Over 11 years of experience in both Product Development and IT Services Organizations.
• Experienced in working with Clients to map out their existing Business Processes and providing system-based solutions that increase efficiency and reduce operating costs.
• Experience in all Software Development Life Cycle phases, played multiple roles in multiple engagements
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments and also On-site-offshore delivery model

Business Analyst/Senior Business Analyst:

• Lead structured discussions with SMEs and Stakeholders to get a better understanding of client business processes
• Strong Requirements Gathering experience using Joint Application Design JAD Sessions Conducting User Interviews, and preparing functional documents like Use Cases, and Software Requirements Specifications SRS
• Conduct group review meeting of Requirements Specification document involving multiple business stakeholders
• Lead proof of concepts and demo to Business stakeholders
• Create User Manual documents and review
• Defect management of issues identified in User Acceptance Testing UAT
• Efficient in using UML for Business Process Modeling, Use Cases diagrams, Activity Diagrams, Entity Relationship Diagrams, Sequence Diagrams and document them using MS Visio.
• Well versed in Requirements Change Management,Creating and ManagingRequirement Traceability matrix, Impact Analysis and Gap Analysis.
• Strong Analytical and Problem Solving skills, Multi-Tasking abilities, with proven experience in utilizing people and process knowledge to assist enterprises in making critical decision.

Solution Consultant:

• Product Customizations Channel Data Management Solution
• Solution design for Standard and Custom CRM Salesforce.com Implementations
• Ability to organize, interpret, communicate and present information effectively both cross-functionally and to Sr. Management.
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management andTerritory Management
• Development of Proof-of-Concepts in multiple enagagments

Developer/Administrator: Experience in various technologies/products

• Salesforce.com applications Force.com , PL/SQL, DW/BI tools likePentaho-Kettle Transformations Open source tools , Informatica B2B data transformation and Qlikview Reporting
• Skilled in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns as per client's need.

Quality Assurance:

• Create test plans and test cases for Unit Testing, Functional Testing and User Acceptance Testing and executed them.
• Executed and managed User Acceptance Testing UAT and support business users during UAT
• Production Cut-over Lead: User Set up, Data loading and hyper care support
• Application Support Lead: Deployment Planning and Management, Application Issue Management and Data loading
• Project Lead: Project Planning, scheduling, tracking and reporting
• Pre Sales: Estimation, RFP's, Proof of Concepts/Prototypes

Achievements:

• Outstanding Customer Happiness Award in the year 2014 from Happiest Minds Technologies Pvt. Ltd, Bangalore-India
• Received Client Recognition Award from British Telecom, UK
• Team Excellence Award from Zyme Solutions, Bangalore India
• Awarded best 'New Joinee for the year' from Zyme Solutions, Bangalore India
• Awarded 'Thanks a Zillion' thrice for the contribution towards various projects from Wipro Technologies. Bangalore - India

Professional Experience:

Confidential

Role : Sr. BA Analyst/Solution Consultant

Environment: Salesforce.com, MS Visio

Responsibilities:

• Business Requirements Review
• Drive discussions with Client's Business and IT teams to optimize usage of the product Product Customization Vs. Tailoring of Business Process decisions
• Architect end to end solution
• Prepare High Level Solution Design Document and play back to Customer
• Set Up Service Console and Email to Case in Salesforce
• Developed process enhancements through automations including Workflows and Approval Processes
• Designed and deployed Custom tabs, Validation rules, and Auto-Response Rules for automating business logic
• Generate custom reports and dashboard for management and various business unit personnel to provide detail information on key performance indicators.
• Used Analytic Snapshot for historic reporting
• Created custom Dashboards and gave accessibility to dashboards for authorized people.
• Lead Production Deployment activities using Eclipse and Change Sets
• Setting up Users
• Analyzed and Created Custom Profiles as required for the business needs and implemented Object level, Field level and Record level security
• Reviewing the test cases provided by the QA team, and providing feedback.
• Preparation of Admin Manual

Confidential

Role:Sr. BA Analyst/Solution Consultant

Environment: Force.com, MS Visio

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Understand existing system and move the functionality from Legacy System to Salesforce based new system.
• Analyzed the Scope of the Requirements, and managed requirements to avoid Scope Creep.
• Architect end to end solution
• Gather Reports Requirements
• Conducted GAP Analysis and enhanced business process by integration
• Review Custom Designed Solutions and Reports
• Automate Web to Lead process to generate Quotes in Salesforce
• Implemented Campaign Management, Lead Management, Account Management, Contact Management, Opportunity Management, Quote/Pricing/ Discount and Contract Management System
• Setting Up Territory Management
• Customization of a complex Discount Process for Quote Generation
• Set up person accounts
• Lead Conference Room Pilots
• Lead Production Cut-over activities
• Setting up Users, Access/Security Management
• Deployment from Salesforce Sandbox to Production Environment
• Data migration from Excel and Legacy Systems using Data Loader, Import Wizard and Command Line Interpreter CLI
• Hyper-care Support
• Create Business Requirement Specifications BRS with flow Diagrams for the existing and proposed system
• Worked on Agile and Scrum Methodology for Salesforce custom app implementation.
• Preparation of High Level Design Document
• Preparation of User Manual

Confidential

Role:Solution Consultant

Environment: Force.com, Pentaho, Qlikview, MS Visio, PL/SQL

Responsibilities:

• Prepare Business Requirements Documents by documenting business needs and objectives, current operational procedures, problems, data scope, usage and functional requirements
• Prepare prototype of the system and present it to Subject Matter Experts.
• Design a Solution which serves as a single resource for end-to-end channel data management, eliminating the complexities of dealing with multiple vendors or multiple internal departments
• Interact with technical team to help document functional specifications.
• Handle daily client calls, status reports and issue reporting.
• Weekly updates to Higher Management
• Present case studies to the prospects as part of pre-sales effort.
• Collaborate with Customer to freeze on the information structure which includes customization of business objects, views and screens as per their business process.
• Generate reports and dashboards as per the top level requirements.
• Brainstorming with the technical team by making them understand the business process and arriving at a technical solution.
• In charge of conducting the UAT with the Business users, and gathering feedback and providing the same to the Development team.
• Working with Development team for solving the gaps in Business requirements.
• Used Salesforce Apex Data loader for all data adding, updating, and deleting, exporting data.
• Used Eclipse IDE for deployment in Salesforce
• Documented Sales force fundamentals and reporting for easy understanding and navigation for business users
• Created custom report types and generated reports using the report types in Salesforce
• Good experience in Salesforce.com Configuration of roles, profiles, user accounts, implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

Confidential

Role:Business Analyst

Environment: PL/SQL,MS-Access, MS Visio,Microsoft Excel Macros

Responsibilities:

• Identify requirements through analysis of user stories
• Define functional specifications for new features and control software requirements.
• Document requirements and receive sign-off from end users for each software delivery
• Lead Application Support Group team
• Plan and track application deployment for various testing and Production
• Production Deployment
• Issue Management
• User and SME Interfacing

Confidential

Role:Business Analyst/Module Lead

Environment: PL/SQL, Java Scripts, IBM WebSphere Application Server

Responsibilities:

• Facilitated and led group discussions to elicit requirements in Joint Application Development JAD sessions by communicating with documented business requirement document working prototype and work flow diagrams.
• Supported the prototype application for its demo /UAT
• Prepared deck for UAT gathered feedback and followed up with further updates on the prototype and related documents
• Primarily involved in developing use case document for the application , traceability matrix , system requirement specification SRS and presentations for proposed solutions
• Project Planning and Scheduling
• Tracking Project milestones and co-coordinating with all vendors/teams
• High Level Design and Low Level Design
• Development
• Unit Testing
• Functional Testing
• User Acceptance Testing

Confidential

Role:Portal Admin and Support

Responsibilities:

• Preparing software High level and Low level design documents
• Working with Development team for solving the gaps in Business requirements.
• Code Deployment
• Delivery and Application Support