SUMMARY:

• Project and Operations management professional with over 15 implementations spanning a 20 - year track record in leading complex, multi-million dollar projects to on time and under budget completion. Operational depth and experience delivering positive, outcome based solutions encompassing hardware/software implementation, inventory management, streamlined manufacturing, work flow management, financial reconciliations, customer service, asset acquisitions and software development life cycle management spanning various industries.
• Proven ability to positively impact EBITDA through improved profit contributions and financial due diligence.
• Bring power and energy to deliver sustainable human and technology-based solutions built on unique ideation through collaboration with senior leadership, supervisors and individual contributors that deliver forward thinking results consistent with the desired outcome and company s vision.
• Using data, experience and a direct, hands on understanding of daily departmental functions,
• I will lead, encourage and empower team members to proactively implement solutions focused on positive momentum, success and long term viability.

TECHNICAL SKILLS:

Project Management: - Delivered sustainable process improvements and behavioral change positively affecting EBITDA performance spanning the aerospace, manufacturing, energy, banking, telecommunications, healthcare, client fulfillment, call center and transportation sectors. Experienced in Agile project management, SCRUM master, scoping, analysis, planning, estimation, execution, implementation driving sustainable cultural change.

Finance Stewardship: - Sound financial application of controller functions, monitoring business performance, budgets, cash flow, accounts payable/receivable, developing forecasting models and strategic planning. Operational Leadership - Strong visionary, organizational and interpersonal skills. Expertise in leading a team from adversity. Ability to communicate across organizations and levels, from executives, functional teams and IT. Strength in building consensus. Developed and formulated future leaders through knowledge transfer and mentoring skills. Experience managing onshore/offshore teams in Europe, North America and the Pacific regions.

Technology: - Expert in MS Office, Access, Excel, Project, VB, SQL, JIRA and Salesforce. Experience with Avaya, SAP Materials Management, Customer Service, Production Planning, Sales & Distribution, PLM.

PROFESSIONAL EXPERIENCE:

Confidential - Syracuse, NY

Project Manager

Responsibilities:

• Agile Coach / SCRUM Master / Salesforce Application Design / JIRA Process Reengineering
• Facilitated events to create change and improvement over six departments. Supported developers, removed impediments, led daily standups, transferred knowledge on process, management and requirements.
• Simplified JIRA workflow processes eliminating over 90% of unneeded work steps and statuses which resulted in managements enhanced visibility into project / file statuses and overall employee effectiveness.
• Developed managerial tools and reports using SQL, MS Access, Excel, and Visual Basic scripts. Integrated SQL database functionality with Salesforce application; enhancing CRM for service reps, agents and leadership.

Confidential - Kansas City, MO

Project Manager

Responsibilities:

• Agile Coach / SCRUM Master / SAP Application Development / JIRA Process Reengineering
• Fostered relationships, maintained burn down charts, led retrospectives and encouraged collaboration.
• Redesigned process flows, rebuilt JIRA file management platform, implemented SAP business workflow across four stateside IT departments and two teams in the Philippines improving deliverables 52%.
• Increased process visibility, workflow management and delivered actual outstanding project backlog hours.

Confidential - Birmingham, AL

Project Manager

Responsibilities:

• Call Center Operations / AVAYA Application Development / Reporting Design / Improved Client Experience
• Developed enhanced reporting tools through Avaya, SQL, MS Access, Excel, and Visual Basic scripts.
• Delivered KPI dashboards which increased performance to call standards over 50% across 150+ seat Pharmaceutical contact center, improving service levels significantly.
• Lowered 25% agent call outs to 6% in three months. Eliminated temporary hiring.
• Delivered effective call management program resulting in lowered ACW/AHT over multiple client lines resulting in an improved overall client experience.

Confidential - Princeton, NJ

Strategic Advisor to the CFO

Responsibilities:

• Merger & Acquisition Consultant / Strategy / SAP Financial Close and Accounting Reconciliation
• Ensured successful SAP FI transition and financial close of Confidential pharmaceuticals to Confidential .

Confidential - Seymour, IN

IT Finance Manager

Responsibilities:

• Led the project that performed the accounting reconciliations and financial close of Confidential across national and international locations in preparation for the Confidential merger.

Confidential - Boston, MA

IT Project Manager

Responsibilities:

• Agile Coach / SCRUM Master / Salesforce Implementation / Process Reengineering
• Led the development of SAI s online business and tool and Salesforce software implementation across multiple locations: Boston, Paramus, Cleveland, Alpharetta, Toronto, Montreal and London.
• Designed processes to align corporate strategies and goals for improved, sales results, client experience, increased healthcare plan enrollment and distribution processes.
• Developed and implemented performance measurements, workflow applications, incorporated standards and enhanced reporting metrics via SQL, MS Access, Excel, and Visual Basic scripts.

Confidential - Dallas, TX

Chief Operations Officer

Responsibilities:

• Implemented firm wide work flow and database management software application via SQL queries and enhanced reporting metrics MS Access, Excel, and Visual Basic scripts across the legal and back office operations: resulting in the reduction of average file aging 24%, decreased foreclosure department backlogs 82%; which fostered the generation of new referrals from existing clients.
• Led the expansion of market scope across the southeast and western states analyzing key banking relationships and firm acquisitions in the Seattle, San Diego and Atlanta markets.

Confidential - Bellevue, WA

Project Manager

Responsibilities:

• Logistics Management/ SAP Materials Management Implementation / Process Reengineering
• Installed SAP materials management module, improved inventory management, increased warehousing visibility, centralized purchasing, and expense controls.
• Initialized process improvements affecting the cost of capital $1.2MM and experienced a $3.8MM increase in net income resulting in a 15% margin increase.

Confidential - New Berlin, WI

Project Manager

Responsibilities:

• Plant Manager / SAP Materials Management Implementation / Process Reengineering
• Improved plant utilization, increased yield per square foot, reduced the cost of poor quality / breakage, installed overtime controls, implemented production standards and raised delivery efficiency through enhanced fleet and route management.
• Redesigned marketing, operations and client servicing processes resulting in a 20% YoY increase in revenues.
• Delivered sustainable EBITDA results in less than one quarter; improved facility P&L from - 15% to 1.5%.

Confidential

Operations Manager

Responsibilities:

• Improved utilization of existing Ultra Class trucks to support an additional 36 million BCMs of material; resulting in an increase of pre - strip volumes 9% utilizing existing shovels effectively avoiding previously planned capital expenditures of $75MM.
• Executed and trained the transition of strategic, tactical, financial, operational, and maintenance plans.

Confidential - Los Angeles, CA

Operations Manager

Responsibilities:

• Reengineered processes in manufacturing, operations and sales resulting in a $20M increase in OI.
• Improved manufacturing productivity increasing throughput 27%.
• Reduced the cost of poor quality (COPQ) 50%, stopped outsourced engineer programming and installed an engineering operating system resulting in increased on time deliveries.
• Identified and eliminated losing programs and initiated the renegotiation of improperly bid contracts.
• Created daily performance measurements tools using SQL, MS Access, Excel, and Visual Basic scripts.

Confidential - Los Angeles, CA

IT Project Manager

Responsibilities:

• Led the analysis and reengineering of the company s end - to-end processes and devised a strategy for measuring and monitoring process effectiveness, inclusive of reducing dwell, reduce bad order disposition, improved managerial goal alignment and common focus.
• Developed a customized SAP FM application to support redesigned processes inclusive of a 72-hour power planning model.

Confidential - Chattanooga, TN

IT Project Manager

Responsibilities:

• Reengineered the end - to-end terminal processes and devised a strategy for measuring and monitoring process effectiveness, inclusive of reducing dwell and bad order disposition through improved managerial goal alignment.
• Installed a customized SAP FM application to support redesigned processes inclusive of a 72-hour power planning model.

Confidential - Chattanooga, TN

Project Manager

Responsibilities:

• Increased the miles per seated unit, rate per mile, ratio of trucks available and reduced deadheads.
• Implemented a driver retention program and improved driver management through sustainable cultural change and fleet manager development.
• Designed customized application using SQL, MS Access, Excel, and Visual Basic scripts.

Confidential - Spartanburg, SC

Project Manager

Responsibilities:

• Oversaw the facility shut down; redistributed clients, equipment and inventory to facilities in Iowa, Georgia and South Carolina.
• Directed product and client strategic plant alignment to more effectively deliver consumer goods.
• Placed over 85% of impacted personnel internally or at local manufacturing facilities.
• Reengineered sales, operations, reporting and accounting processes resulting in a 20% increase in year over year revenues. *Coveris Advanced Coatings formally acquired Confidential .

Confidential - Phoenix, AZ

IT Project Manager

Responsibilities:

• Redesigned processes to align corporate strategies and goals for improved healthcare plan enrollment and distribution processes via SAP CRM. Developed and implemented imaging and workflow applications; incorporated back office production standards and supervisory oversight.

Confidential - Nashville, TN

IT Finance Manager

Responsibilities:

• Installed an enhanced management operating system to ensure consistent quarterly and annual reporting standards methodologies.
• Implemented SAP financial accounting modules across Bridgestone North America s CFO and 28 controllers in stateside facilities bringing all sites onto one universal platform.
• Restructured the financial organization resulting in a 27% cost of labor savings.

Confidential - Dallas, TX

Vice President Commercial Banking

Responsibilities:

• Financed four hotel and business financing projects between $8MM and $15MM.
• Closed seven commercial equipment leasing, construction and conduit financing projects for permanent, mixed use and retail developments ranging from $6MM to $25MM.
• Raised private placement finances of $80MM and $40MM in the energy and pharmaceutical sectors.
• Financed residential mortgages for high net worth clientele.

Confidential - Chicago, IL

Branch Manager

Responsibilities:

• Oversaw operational aspects of a $300MM annual revenues National Accounts Sales Operation consisting of four sales teams, two service teams and administrative staff for clientele generating $100k monthly billing.

Confidential - Chicago, IL

Global Finance Manager

Responsibilities:

• Administered annual $6.7B revenue plan and $550MM expense plan, spanning 3,500 global employees.
• Performed due diligence on corporate restructurings, M &A analysis and preparation throughout the MCI/World - com, British Telecom, Sprint and other telecom mergers.
• Project Manager on Y2K preparation, IT infrastructure upgrade and Oracle software implementation.
• Developed and implemented forecasting and reporting tool that analyzed the fiscal impact of customer contract pricing and its relationship to sales plans and expense targets at the branch, national and global levels; saving $2MM in annual overhead expenses.

Confidential - Dallas, TX

Call Center Manager

Responsibilities:

• Developed and implemented scheduling and reporting tools to ensure effective management for a 350 seat, 7 x 20 x 365, bi - lingual sales and service center.
• Directed annual planning in the following areas; sales target, compensation, budgeting, call volume traffic locally and nationally, developed operations scheduling tool that ensured headcount staffing models effectively managed projected incoming call volume.

Confidential - Dallas, TX

National Account Manager

Responsibilities:

• Business to Business technology sales of Voice, Data, Hosting and IP products.
• Consistently achieved 125% of monthly and annual sales target. Recognized in the top 5% of producers.