SUMMARY:

• Specialize in short - termed contracts aimed at correcting current processes and/or software implementation.
• Seasoned Business Process Management specialist with more than 15 years of experience in process modeling and engineering with emphasis on optimization and automation aligned to ITIL, Six Sigma and BPMN methodologies & automation and workflow tools.
• Enterprise-level senior analyst with a diverse portfolio of technology and career success in identifying, providing and implementing technical, information security, and process solutions and testing per SDLC & Agile guidelines. (CRM, ERP, Mobile, Cloud, MDM, Salesforce, PeopleSoft HCM, Clarify Amdocs, SharePoint, ServiceNow).
• Hands-on project manager with career success in evaluating software as well as managing/implementing process engineering and software implementation projects for SFDC, BI, CRM, DBMS, ERP, Portals and networks.
• Precise facilitator, excellent communicator and diplomatic negotiator apt in fostering positive support from and partnerships with vendors, clients, project teams, and stakeholders across all functions of the enterprise.

TECHNICAL SKILLS:

Skills: Six Sigma PM, Data modeling, data mining, Process modeling, Managing projects, SDLC and DBMS design/development, documentation and .

SDLC artifacts/modeling tools: MOS, UML, Use cases, User stories, UAT cases, BSR, DFD, ERD, FRD, SCRUM Product Owner, RUP, AUP, Lean. SDLC tracking: MS Project, Rational Requisite Pro, Access, DOORS.

Data analysis tools: SQL Server Enterprise, TOAD, Visible Analyst and Oracle SQL developer.

Tools: Implemented/Managed/Used: Confluence, Jira, Salesforce SFDC, Remedy, BI: Business Objects XI R3 & 4.0, BRIO, Crystal Reports, Oracle 11G, Portals: PageBuilder, BEA Portal, SharePoint, Perforce PV4. BPM/BPA: ARIS Express, OpenText Provision, K2 Blackpearl, BEA WebLogic. HR/ERP/CRM: NetSuite OneWorld, PeopleSoft HCM 9, Workday HCM, SAP R/3 ERP 6, NextGen Billing, Clarify (ClearSales, ClearSupport). Office operations: MS (Excel, Access, Word, Outlook, Project), Rodopi - Account creation portal application and Filemaker.

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Interview Respondents and Witnesses to gather complete and accurate information, via phone.
• Analyze information and provided summary of case.
• Compile all documents and package them for submission to Tribunal.
• Answer any questions regarding Annulment process to promote understanding.

Confidential

NetSuite Consultant

Responsibilities:

• Evaluate system setup and configuration to understand Revenue Recognition, CoA GL process, Transactions, Acounting, Fixed Assets, Projects, Workflows, Items, and components involved in PTP, OTC, RTR processes.
• Validated evaluation against list of best practices by process compents.
• Documented analysis and provided demos on analysis to client.

Confidential

Program Manager

Responsibilities:

• Developed solution roadmap to implement NetSuite OneWorld for Sales, Purchasing, AP, AR and Item creation (project plan and 200+ requirements to better suit unique drop-ship business that owned the manufacturing process, partial inventory and distribution across the US, China and China domestic).
• Worked closely with Accounting to understand posting impact and then set up Accounting and Company Set up to reconfigure CoA to capture appropriate GL impact for AP and AR transactions.
• Evaluated and redesigned revenue recognition to accurately reflect business operations per product category (Advanced Revenue Mgmt.).
• Hired and managed team of developers to implement requirements. Reviewed development and followed through with validation and signoff.
• Worked with lead developer to audit entire system configuration and 300+ scripts to replace with Workflows and system re-configuration.
• Set up unique Items configuration to work with international (China) drop-ship inventory accounting.
• Defined data migration attributes for Items, Customer, CoA, Vendors. Assisted with data migration of all these items from Solomon.
• Configured OneWorld, Company Ps, Accounting, Roles, Item master data, custom record and Advanceced forms to support drop-ship, off-shore manufacturing business.
• Used Forms to manage Order to Cash processs (Invoice due date determined by Order), Items creation, AP/AR, GL impact and CoA set up, Reports and Saved Searches.
• Designed and configured forms for Sales Orders and Invoices using Advanced Templates.
• Trained entire Operations/Sales, Accounting and IT teams (US and China) on Order Entry, Invoicing, Accounting, Roles and Access (Remotely and in-person in China).
• Worked with Warehouse to develop and train on fulfilment process.
• Mentored IT director to become NetSuite Administrator - provided and guidance on roles definition and access and Operations and Accounting process .

Confidential

Business Systems Manager

Responsibilities:

• Project managed the deliverables of 107 NetSuite requirements from Accounting, Operations and Purchasing teams (Weekly sprints).
• Documented requirements for all strategic implementation (Inventory Adjustments, Purchase Requisitions, Accounting and Governance Controls workflows).
• Developed and delivered IT organization’s Support and Business Requirements processes. Trained all vendor resources and consultant on processes (Knowledge transfer).
• Defined NetSuite Case and Task tools to manage IT support and Software implementation tasks (CRM).
• Created templates for IT organization’s BRD and crosss functional process flow (Visio).
• Document NetSuite process for the composites:Order-to-Cash, Procure-to-Pay, Price-level and Inventory Adjustment processes.
• Weekly report out of processes - technical support cases and requirements progress (Powerpoint deck).

Confidential

Process Analyst

Responsibilities:

• Defined and developed Process team’s templates for all Processes (SOX, ERP and current) and SOPs. Train all employees on Process standards.
• Perform system and process GAP analysis to develop to-be NetSuite processes for all Operations composites (Design-to-build, Lead-to-Order, Order-to-Cash, Procure-to-Pay, and Project to Delivery.)
• Worked with consulting team to design and implement Project Management (OpenAir).
• Test 3rd party integration tools to develop to-be Operations (WH, PPS), Demand Planning, Sales and Invoicing processes and WO/BOM configuration (for OzLink, Valogix, Experlogix & Workbench).
• Develop and customized SOPs for role-specific activities (Operations, Purchasing, Sales, Items and inventory management).
• Assisted test team in UAT script development and performed testing for LTO.
• Produced Standard Operating Procedures for LTO, OTC and PTP.
• Performed data and process collection for SOX compliance activtities.

Confidential

Business Systems Analyst

Responsibilities:

• Gather database systems requirements for (Peoplesoft, Oracle Identification Management, ServiceNow, Active Directory, Remedy, and 5 custom applications).
• Mapped current architecture (data flow and integration for on/off-boarding, conversion and rehire HR processes) of “worker” data across enterprise.
• Perform data validation and indepth analysis of data using SQL (Toad)
• Train junior BSA on data mapping methodology.
• Collaborate with Business Partners to identify data mapping approach and data gathering.

Confidential

Project Manager/Process Analyst

Responsibilities:

• Mapped entire enterprise product security processes as a knowledge management activity (24 as-is processes).
• Managed biweekly sprints from requirements to testing for product security application (Used Jira to track wire frames, use cases and development progress)
• Provide guidance to Requirements team using information security process maps (clarified user stories, wireframes and Acceptance Criteria.)
• Coordinate development activities in support of system release.
• Developing new Help site for software implementation.

Confidential

Senior Business Systems Analyst

Responsibilities:

• Lead collaboration with Service Delivery management to develop ITIL-aligned Service Asset Mgmt., Incident and Configuration Management processes and SAAS software implementation (ServiceNow).
• Created relevant SOPs, work/user instructions and information and process/functional flows for ITIL processes.
• Worked with Service Now vendor and IT to understand all cloud-base technology, relevant information security functions, event management and ITIL-aligned modules (Discovery, Help-the-helpdesk, Asset Mgmt., Configuration Management, Software Asset Mgmt., Incident, Service Request, Service Catalog, Product catalog and CMDB) to map processes to application and vice versa.
• Engaged international Service Management team to developed requirements and write functional requirements, and UAT scripts for ServiceNow Incident, Configuration Management and Asset Management deployment.

Confidential

Business Systems/Project Analyst

Responsibilities:

• Collaborated with IT, business management, field sales team (campaigns), work groups and vendors to develop and implement requirements for reports migration, information and access sercurity policies, software development, and new process implementation projects. Worked with Ominiture and Google Analytics to obtain raw data and metrics for reports.
• Developed and managed project plan for Business Objects upgrade initiative. Performed all impact analysis for business unit and personally migrated all current reports to new infrastructure.
• Facilitate and collaborate with cross functional business stakeholders and IT to deliver system support processes and solutions. (In corporation of field sales team and adoption of Salesforce SFDC support.)
• Worked closely with cross functional teams to deliver reports for compliance per Sunshine Act.
• Managed vendor relations to deliver report requirements and reports per SLA.
• Provided front line systems and administration support Salesforce SFDC, IRMS, Business Objects, Remedy, Documentum, to Medical Communications and other business functions.
• Manage and develop Business Object Reports per business needs. Perform data analysis and information security and acesss as needed.
• Liaise with vendors, IT and Business Partners(Sales) to ensure accuracy and completeness in user requirements, functional requirements, technical specifications, process flow diagrams for lead generation and management.
• Perform knowledge transfer to and communication teams and support user deployment activities as needed.

Confidential

Business Analyst

Responsibilities:

• Train and onboard client’s project mananagement and architecture review framework to align Delivery methodology to enterprise’s framework. Alignment will eventually be used as COE’s deliverable.
• Worked with key business partners and vendor to develop Service Delivery Methodology to implement BPA workflow tool (K2 Blackpearl with Sharepoint integration). Knowledge onboarding of K2 also required.
• Work with intranet team to in corporate methodology in overall COE BPA intake and deliverables website.

Confidential

Organizational Consultant/BA/PM

Responsibilities:

• Developed BPI scope, project plan, itinerary, timeline, schedules and coached appropriate functional and SME teams.
• Developed project status presentations and coached speakers wherever necessary to communicate project impacts. Presentation audience: organization’s management & committee and leaders.
• Collect process and organizational data to identify risks, opportunities for improvement. Presented findings and assessments to Steering Committee.
• Brought consulting and process improvement background into UCOP-COPE’s Business Process Improvement initiative to help improve upon existing methodology - brought fresh views and ideas into the organization that led into PeopleSoft HCM implementation and testing.
• Recommends and facilitates improvements ensuring alignment with organizational strategy.
• Standardized process mapping and shape data templates.

Confidential

Solutions Consultant Lead/BA/PM

Responsibilities:

• Work with Business Partners NFS BPEO, an ITIL COE process group, to collect requirements for prototype solution. Recommended Business Partners to think strategically about anticipated system needs.
• Develop Proof Of Concept and functional design to deliver BPMS prototype for viability study.
• Manage vendor relationship and lead application design review, delivery expectations and timeline/deliverables.
• Worked with IT Facilities to develop requirements for Archibus Hoteling system. Develop test scripts for system integration and UAT.
• Designed, customized and built SharePoint portal to house Knowledge Repository of department’s processes, templates and tools (Designer 2007).
• Worked with department to standardize all processes. Sample processes: Project Change Management, SOX Change Management, Proof of Concept, Business Requirements templates.
• Assisted team members in using Business Objects to access correct data and generate accurate reports.

Confidential

PM/Functional Analyst/BA

Responsibilities:

• Lead requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards. Requirements included validation of web services (BPEL, SOAP), requesting new web services and validating enterprise software implementation and impacts on current systems (BEA.) Used DOORS to develop and manage Web portal (BEA) development and other software validation.
• Architected, documented and trained team on cross-functional Agile process in order to manage the delivery of reports, BI (Business Objects XI) and CRM systems in Agile environment. SIT and functional specifications templates approved and used by team.
• Gathered reporting requirements, developed reports, performed UAT and worked with SOX Implementation team to publish operational reports.
• Worked closely with business partners to understand, capture and create reporting needs. Translated these requirements into Business Requirements (BRD) that included data requirements from various sources such as web services (BPEL), data warehouse, internet/XML and WAP.
• Collaborated with data warehouse team to validate data models (ERDs) against business requirements (BRDs) to close any data gaps. Established System Integration Testing and Functional Requirements Documentation (FRD) to standardize GAP reconciliation process. FRD ensured understanding of data models and availability. All work done for telecommunications company delivering product using web services. Ensured all artifacts complied with Agile SDLC Policies and guidelines.
• Managed and conducted all testing schedules, SIT, Unit Testing, and UAT for data GAP implementation. Data from multiple source (web services, WAP, online).
• In charge of gathering approvals to deliver reports and change management per SOX compliance. Developed and documented report development process which incorporated SOX policies. Performed weekly system audit to maintain data and access quality.
• Oversaw and drove the design, development and documentation of data validation. Trained report developers on data models and availability. Held weekly SCRUM with data warehouse and development team to isolate and solve data discrepancies.
• Worked with Product Development and Marketing teams to understand service delivery models and define Metrics and Accounting reporting for WAP/SOA products based on vendors’ revenue management models. Provided business with strategy roadmap on data capture and acquisition.
• Performed product evaluation for enterprise portals and Supply Chain Spend Analytics application.
• Support Plan and Deployment Plan for Supply Chain application. Assist purchasing executive in scoping current and future infrastructures.
• Managed payroll, hiring and interviewing applicants for various positions.

Confidential

Business Systems Analyst/BA

Responsibilities:

• Standardized Operations units via process design, evaluation and KPI establishment. Documented as-is processes and developed to-be flows to capture process improvements and provided specifications template to organization.
• Elicited requirements using interviews, document analysis and then decomposed high-level business and user requirements into functional/system IT requirements. Provided senior management with detailed data GAP analysis of system enhancement. Developed use cases and translated them into functional specifications for vendor customization and implementation of software.
• Tested new DBMS, COTS to ensure SLA with vendor was met and developed fix requests when appropriate. Assessed vendor implementation and validated them against user/business requirements.
• Provided other teammates with system knowledge and direction in the development of user manual.
• Represented business as system and process SME in the design and planning and project plan development of DBMS. Worked with data architect to ensure integrity of migration.
• Provide functional data mapping for MS Access migration project (to proprietary EPA software via SQL server 2000). Use TOAD as data mining tool to validate data accuracy.

Confidential

Process Control Mgr. for Service Delivery

Responsibilities:

• Elicited and gathered business and data/information security requirements and resourced appropriately to meet Customer’s multiple requests for process improvements, automation and documentation. (CRM front-end to ORACLE). Followed Agile SDLC methodology. Tracked software requirements using DOORS.
• Liaison between operations executives, developers, and other cross-functional teams to assess business’ needs and developed and/or propose appropriate system enhancement solutions. Manage team of process experts to implement company-wide initiative of defining business processes to meet SOX regulation and ITIL concepts.
• Perform data GAP analysis to identify system impacts on technical support processes and proposed automation/solution to improve on contact database. Requests and bug fix entered into company’s customized, online Rationale application.
• Elicited business needs to translate into system specifications and KPIs. Use cases developed to clearly demonstrate user needs. Perform analyses of key performance indicator to streamline processes and establish performance metrics to drive process adherence and/or improvements.
• Integrated Delivery and Technical support 911 processes for mergers.

BUSINESS ANALYST

Confidential, Denver, CO

Responsibilities:

• Elicited, gathered, analyze and developed business needs and budget requirements to determine selection of best systems to enhance production and performance.
• Interviewed client to gather business requirements and translated them into server and software development system design and specifications for developers. Worked directly with development team to analyze data discrepancies in proprietary pricing application and create solution/fix.
• Managed the planning, designing, implementation of application and agreed upon deliverables.
• Held recurring SCRUMs to mitigate impediments. Facilitated all project updates and communication.
• Liaise between vendors and executives to develop and ratify system requirements.
• Performed analysis of organization’s customer-facing practice to determine and provide necessary and efficient automation tools.
• Developed and documented all necessary documents: contracts, MOS, UAT, project plans, website map and user manual. Trained employees on new application.

Confidential

Project Manager / Business Analyst

Responsibilities:

• Worked with vendors to negotiate service contracts: offer, acceptance & consideration. Coordinated and performed user acceptance testing of $275,000 network monitoring systems.
• Developed disaster recovery processes and procedures for network surveillance system. Also developed, documented, and analyzed Network Risk Management process and participated in QA testing of completed process. Lessons-learned, KPI and process improvements achieved in outcome of test.
• Worked in conjunction with and negotiated amongst multiple, cross-functional business units to develop all necessary processes and artifacts following Agile SDLC environment: business requirements, system functional specifications, process flowcharts, user manuals, and project proposals and MOS maps.

Confidential

Business Analyst Consultant

Responsibilities:

• Liaison among cross-functional groups to gather and translate business requirements into system requirements.
• Lead team of developers to document final requirements into design specs.
• Mapped data in legacy systems over to new database (Access to Oracle migration).

Confidential

Director of Business Operations

Responsibilities:

• Worked with executive team to assess business’ needs and developed/proposed appropriate operations systems and process requirements. Self-developed customer service Access database as solution.
• Negotiated/interfaced with vendors regarding contracts, costs, and implementation for telephone systems, database development, software/hardware purchases and supplies.
• Managed Operations and Billing.

Confidential

Project Manager/Business Analyst

Responsibilities:

• Worked with executive team to assess business’ needs and developed appropriate systems and process requirements and KPIs.
• Managed enterprise-wide initiatives to customize/automate CRM as tool for lead management, order entry, technical support and fault monitoring system and migrate to new database. Clarify ClearSuite CRM still in use today.
• Lead data migration project to update legacy database. Developed use cases, user data dictionary and data maps to enable structured migration from Access to Oracle.
• Developed system-to-system data mapping, process, M&P,, and system requirements for Clarify ClearSuite Temporary Order Entry System in response to data migration.
• Designed and developed ITIL-aligned Service Delivery and Support processes.

Confidential

Operations Supervisor

Responsibilities:

• Participated in MOS creation for Attendance system development and documented process for system Administrator.
• Implemented process improvement initiative to become 2nd best performing team in company (out of 13).
• Managed operations night team.