SUMMARY:

• Business Applications Analyst with over 37 years of experience in theInsurance/Financial Services industry who possesses excellent analytical andcommunications skills.
• 15+ years of IT experience as a Business Analyst responsible for gatheringrequirements, analysis, design, development, deployment, testing, andimplementation of the products.
• Anti - Money Laundering classes
• Strong Subject Matter Expertise in Life Insurance.
• Interacted with the three core roles in the Scrum framework: Product Owner,Development Team and SCRUM Master.
• Adhered to the 5 values of Scrum: Commitment, Courage, Focus, Opennessand Respect.
• Throughout career was responsible for interviewing business users,stakeholders and subject matter experts (SME's) and eliciting needs andtranslating those needs into concise functional and non-functionalrequirements.
• Experienced with Microsoft (MS) tools such as HP ALM/Quality Center, MS Visio MS SharePoint, MS Project, MS Office & MS Access.
• Opened/Closed Documents, Checked Out/In Documents, Created NewDocuments, Created New Folders and Uploaded Documents utilizing MSSharePoint.
• Facilitated and participated in Joint Application Development (JAD) sessionsfor requirements gathering, resolving open issues and change requests.
• Whole Life Insurance, Term-Life Insurance, Universal Life Insurance, andAnnuity Insurance.Full Software Development Life Cycle (SDLC) experience including Analysis,Design and Review of Business and Software Requirement Specifications.

TECHNICAL SKILLS:

Operating Systems: MS Windows NT/2000/XP/Vista/7, AS400, MVS 2.5 390,Mainframe, Vantage-One, LIFECOM, FAST, Life CAD, CAPSIL & Cybertek 4.

Additional Programs: Time Reporting System, HP ALM/Quality Center, MicrosoftOffice 2010, Adobe Acrobat Reader, TSO, Work Station Advisor, Electronic FormsSystem, JCL, Dispatch Reports, VSAM, COBOL and Librarian, Annuity/ULIllustration System, Pan Apt, SharePoint, HP ALM, Snag-It, SharePoint, CustomerRelations Management (CRM), OpenScape, MSOffice & MS Lync.Extended unemployment period

PROFESSIONAL EXPERIENCE:

Confidential - Greenville, SC

BUSINESS ANALYST

Responsibilities:

• Prepare Business Requirements Document (BRD), Traceability Matrix and,
• Functional Specification Document (FSD) for their annuity and life insurance products.
• Serve as liaison between Project Management, Quality
• Assurance and Information Technology for entire Software Development Lifecycle.

Environment: Genelco Insurance Administration Solutions (GIAS) and SharePoint

Confidential - Greensboro, NC

INDIVIDUAL LIFE INSURANCE BROKER

Responsibilities:

• Call potential clients to expand their customer base
• Interview prospective clients to get data about their financial resources anddiscuss existing coverage
• Explain the features of various policies
• Analyze clients’ current insurance policies and suggest additions or changes
• Customize insurance programs to suit individual clients

Environment: Customer Relationship Management (CRM), MSOfficewww.usa.com and www.manta.com

Confidential, High Point, NC

PLACEMENT ORDER REPRESENTATIVE

Responsibilities:

• Answered their 800 line and assisted customers with placing orders and returns.

Environment: Epiphany, OpenScape Call Center Solution and www.ralphlauren.com

Confidential - Austin, TX

BUSINESS APPLCATIONS ANALYST

Responsibilities:

• Prepared Business Requirements Document (BRD), Traceability Matrix and, Functional Specification Document (FSD) for their annuity products.
• Effectively served as liaison between Project Management, QualityAssurance and Information Technology for entire Software DevelopmentLifecycle.
• Interacted with the three core roles in the Scrum framework: Product Owner,Development Team and SCRUM Master.
• Adhered to the 5 values of Scrum: Commitment, Courage, Focus, Opennessand Respect.
• Used Agile software development methodology in defining the problem,gathering requirements, development iterations, business modeling and communicating with the technical team for development of the system.
• Prepared testing spreadsheets for use in automated testing via HP ApplicationLifeCycle Management (HP ALM).
• Utilized HP ALM (QC) for uploading test grids and Requirement grid forautomated testing.

Environment: FAST, MS Office 2010, MS SharePoint, and HP ALM (QC) version 11.52

Confidential, Topeka, KS

BUSINESS ANALYST

Responsibilities:

• Participated in SCRUM meetings with the SCRUM master every week.
• Participated in Sprint meetings every 2 weeks.
• Prepared Business Requirements Document (BRD), Traceability Matrix and,
• Functional Specification Document (FSD) for their annuity products.
• Opened/Closed Documents, Checked Out/In Documents, Created NewDocuments, Created New Folders and Uploaded Documents utilizing MSSharePoint.
• Full Software Development Life Cycle (SDLC) experience including Analysis,Design and Review of Business and Software Requirement Specifications; development, Testing as per the Rational Unified Process (RUP) Iterative

Environment: Life CAD, HP ALM/QC, MS Office 2010, MS Project, MS PowerPoint, MS SharePoint, and MS Lync

Confidential, Lake Forest, IL

BUSINESS APPLICATIONS ANALYST

Responsibilities:

• Created test plans, test scripts and business specifications for their Universal Life products.
• Facilitated JAD/JAR sessions with cross-functional groups to obtain detailedrequirements.
• As a user of MS SharePoint: I Opened/Closed Documents, Checked Out/InDocuments, Created New Documents, Created New Folders and UploadedDocuments.
• Prepared Business Requirements Document (BRD), Traceability Matrix and Functional Specification Document (FSD) for their annuity products.
• Communicated changes in the requirements, and in turn changes in theschedule to the Project Manager, Client Team and Client Services Team.
• Opened/Closed Documents, Checked Out/In Documents, Created NewDocuments, Created New Folders and Uploaded Documents utilizing MSSharePoint.
• Traveled to Navi Mumbai, India to train our off-shore team in Life Insurance.

Environment: ALIS 6.5, MS Office 2010, MS Project, MS SharePoint, HP ALM Quality Center, Mainframe and MS Link.

Confidential - Greensboro, NC

BUSINESS SYSTEMS ANALYST

Responsibilities:

• Facilitated JAD/JAR sessions with cross-functional groups to obtain detailedrequirements.
• Utilized Structured Query Language (SQL) to search relational databases usingsearch words such as: SELECT, FROM, WHERE, ORDER BY, INSERTDELETE and UPDATE statements
• Tested their Annuity products or product changes on LifeComm and Vantagemainframe systems.
• Anti-Money Laundering
• Verified policy documents using the xPression program. Created any defectsneeded for errors in valuations or spelling.
• Created Views, Alerts and Custom Lists in MS SharePoint.
• Created Sites, Team Sites and Personal sites in MS SharePoint.
• User acceptance tests, examples, and face-to-face communication to getfeedback on my understanding of requirements.
• Opened/Closed Documents, Checked Out/In Documents, Created New
• Documents, Created New Folders and Uploaded Documents utilizing MSSharePoint.
• Prepared Business Requirements Document (BRD), Functional Specification
• Document (FSD), Traceability Matrix and Non-Functional Specification Document for their annuity products.

Environment: LIFECOM, Vantage-One, MS Office 2000, MS Project, MS SharePoint, PlanView, Spark, xPression, TSO, VSAM, Snag-It, and SQL queries, Mainframe and

Confidential - Raleigh, NC & Orlando, FL

BUSINESS ANALYST

Responsibilities:

• Researched, analyzed, tracked and resolved complex policy related problems.
• Analyzed and documented system processes with the QA department.
• Tested new products or changes to existing UL/Annuity product codes taking into consideration the product and system limitations via mainframe.

Environment: CYBERTEK 4, MS Office 2000, TSO, VSAM, AS400, Mainframe & Lotus Notes.

Confidential - Philadelphia, PA

MODEL OFFICE ANALYST

Responsibilities:

• Created test plans from business requirements for new products taking into consideration the product and system limitations.
• Developed test procedures for the VANTAGE-ONE system.
• Assisted policyholders with questions on their Life Insurance policies.
• Handled correspondence with State Insurance Commissioners.
• Processed changes to policies at the policyholder’s request.

Environment: LIFECOM, Vantage-One & Mainframe.