SUMMARY

• Skilled professional with proven track record of over 7+ years as a Business Analysts in the financial and banking industry.
• Excellent Analytical skills to understand the business process and Functionality, Requirements and to translate them to system requirement specifications.
• Developing functional specifications for business process refinement and automation, data modeling, system Architecture, conducting feasibility studies, scope.
• Proficiency with Rational Enterprise Suite (RequisitePro, Rational Rose, ClearCase, Clear Quest) in support of the RUP methodology.
• Good understanding of different business processes used by credit card companies including but not limited to developing offer population, soliciting customer, defining and building product, accepting and processing payment, servicing customer.
• Imported Reports from mainframe to Texts, or MS Word and provided it to the test team.
• Proficient in technical writing, documentation, oral presentation and delivery. Strong problem solving and analytical skills with a high learning acumen to adapt to new technologies.
• Experience in Software Analysis & Design, Gathering Functional and Business Requirements, Specifications, User Interface Specifications, Technical Design, Test Cases and Test Plans.
• Modeled requirements, managed & communicated requirements throughout the project life cycle, performed GAP and Impact Analysis against requirements specifications to determine fit.
• Extensive experience with Business Process Modeling and Business Re - Engineering. Deep knowledge of development lifecycle methodology
• Performed data mapping between source and target systems to better understand the XML schema.
• Experience working with business users as well as senior management.
• Experience developing project plans, schedules, and estimates -MS Project /Office proficient.
• Adept at identifying risks and producing mitigation plans
• Experience in Banking, Financial, Information Technology, and Manufacturing environment.
• Strong Subject Matter expertise in Credit Card Industry, Retail/ Commercial/Investment Banking, Risk Analysis, Asset Management- risks and returns. Good understanding of the Capital Markets, Fixed Income and Derivatives.
• Expert in user interface designing and creating screenshots using wire frames and comps, and expert in using tools like MS Project and MS Visio.
• Strong Knowledge of UML, RUP, Rational Suite including Rational Rose, RequisitePro etc.
• Familiarity with Borland caliber suit.
• In-depth knowledge of creating Use Case, Activity, logical, component and deployment views with Rational tools to extract business process flows and workflows thereby helping development and quality assurance teams in understanding the requirements.
• Strong Knowledge of Business Intelligence, Data Warehousing and Business Architecture.
• Experience in conducting GAP analysis, User Acceptance Testing (UAT), SWOT analysis, Cost benefit analysis and ROI analysis.
• Facilitates JRP and JAD session with the business teams, technical teams, subject matter experts and end users to formulate business strategies and requirements and translate client needs into actionable system requirements.
• Detail oriented, quick learner, good listener with strong problem solving skills.
• Team player with Project Management and Leadership skills. Enjoy working in a team environment and accomplishing goals as a team while meeting deadlines.
• Excellent verbal and written communications skills, self-starter, and the ability to manage multiple and varied tasks simultaneously in a dynamic, team environment

TECHNICAL SKILLS

Databases: MS Access, MS SQL Server 7.0, My SQL

Automation tools: WinRunner, LoadRunner, and Rational Suite.

Defect Tracking tools: Rational Clear Quest, Test Director and Mercury Quality Center

Modeling tools: UML, Rational Rose, MS Visio, Rational RequisitePro

BI Tools: Crystal Reports, Business Objects.

Programming: C, SQL, Java, VB, TSL, SQABasic.

Operating Systems: UNIX, Windows NT/95/98/2000 & XP

MS Office Tools: Ms-Excel, Power Point, Word, MS-Access

Database Tools: DB Visualizer, TOAD.

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Sr Business Analyst

Responsibilities:

• Lead project design, understand and provide analytical and technical perspective to the business, project teams, external groups and quality teams to ensure all SDLC requirements are met.
• Experience in Project Management including experience managing project scope, vision, technical feasibility, schedule, analysis, Risk Assesment, monitoring, labor & budget
• Assisted the project manager in controlling and monitoring the project especially with reporting status and tracking issues, risks, and scope changes.
• Both Agile and RUP (Rational Unified Process) methods are followed, Agile used mostly for projects done in phases, to manage SDLC process.
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database
• Used Castor to create objects from XML documents. Involved in Logical & Physical Data Modeling. Database Schema design and modification of Triggers, Scripts, Stored Procedures in Sybase Database Servers.
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data.
• Designed functional specifications for customization of credit card functionality in Accounts Receivables.
• Prepared an analysis report based on the COTS evaluation.
• Elicits Business, technical and functional requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Work with external workplace clients like FIS, Fiserv, Yodlee, Ensenta and Cash Edge to implement Authorization and Single Sign On solutions.
• Participated in various vendor selection processes and conducted Cost-Benefit Analysis of COTS products and comparison between COTS and In-house developed components.
• Creation, modification, implementation and tracking of use cases
• Excellent Client/Server management experience including client engagement, data analysis, technical analysis and sign off.
• Utilized MS Project for project tracking, communication, and documentation
• Excellent understanding of security related topics and able to communicate technical concepts to the clients.
• Gather Requirements to implement mobile site for Confidential ..
• Gathered and Analysis of AS IS and TO BE analysis of mobile banking site.
• Conducted sessions to gather mobile app requirements from different external vendors like FIS, Fiserv and Yodlee.
• Gathered requirements for integration of Confidential with VISA through SSO.
• Extensive experience and in-depth understanding of Single Sign On (SSO).
• Conduct JAD (Joint Application Development) sessions with business users to identify area where the legacy systems needed change and implemented the changes and subsequently worked with developers to implement the changes.
• Identify and manage issues, risks, constraints and change requests for projects as well as those applications that can affect projects resulting in successful implementations.
• Worked on writing requirements and analysis of various MS Sharepoint 2013 mobile features in Desktop view, full UI view, Classic view and Contemporary views
• Excellent experience to identify the new web service elements or an enhancement to an existing web service.
• Designed and implemented Front End to a Fixed Income Derivatives Trading System, including trade blotter and interfaces to risk management, accounting, and middle and back office.
• Functioned as the primary liaison between the Business line, operations, and the technical areas throughout the Project Cycle.
• Worked on facilitating, gathering business and system requirements for an Approval Management Systems using MS Sharepoint 2013.
• Migrating the Approval Management Systems from Intuit Campaign Tracker to MS Sharepoint 2013.
• Worked on Libraries, Communications, Tracking, custom list and web pages for MS Sharepoint 2013.
• Worked on LDAP SSO directory for resolving issues with MS Sharepoint 2013.
• Benchmarked the best IT solution.
• Extensively worked on GAP Analysis, Data Analysis and mapping MS Sharepoint 2010 functionalities.
• Took every opportunity to evangelize the use of MS Sharepoint 2013 and to provide demos of how to replace manual business processes with out of the box MS Sharepoint 2013 functionality
• Created workflow scenarios, designed new process flows and documented the Business Process and various Business Scenarios and activities of the Business from the conceptual to procedural level.
• Involved in the documentation and technical writing of the requirements in an elaborate way.
• Experience with SAML, Authorization/RBAC and created use cases for Customer Login using SAML.
• Responsible for various tool assessments, working with various Line of Business (LOB), providing recommendations for improvements, solving mission critical problems, creating Statement of Works (SOW), Impact Analysis,
• Created BRD, SRS, (System Delivery Specification),SRA (Business and Systems Requirements),PPI (Project Charter), Vision and Scope documents.
• Created UML diagrams such as Use Case Diagrams, Activity Diagrams, Data-Flow Diagrams using Rational Rose and MS Visio to define the Business Process and Data Process model.
• Use MS Project 2003 for managing schedules, resources and collaboration.
• Manage changes to baseline requirements through Virtual Change Control system via Lotus Notes.
• Assist project manager in creating project plans, project estimations, project tracking and create status reports using PTS (Project Tracking System).
• Use Crystal Reports to create customized reports to ensure clear understanding for the BU (Business Unit) on the final product.
• Proactively communicates and collaborates with external and internal customers to analyze information needs and functional / non-functional requirements.
• Act as a liaison between the customer (internal and external customers) and the software development team through which requirements flow - acts as the liaison between the business units, technology teams and support teams.
• Conducts review sessions on vendor deliverables to ensure compliance with pre-defined quality standards and content.
• Adhere to Ally policies, company standards and guidelines in all the activities owned.

Environment: Fidelity FIS, Ensenta ( Pop Money, Cash Edge), Bazaarvoice, Live Person, Tealeaf, Site Catalyst, Web services, Agile Process, RUP, Virtual Change Control system, Lotus notes, MS- Project, MS- Visio, MS-Office, Windows NT/2000/Vista, Rational Clear Quest, Crystal Reports, SQL, Caliber RM, XML Spy, XML, SAML, SSO, Web Services.

Confidential, Charlotte, NC

Business Analyst

Responsibilities:

• Worked directly with Risk Analytics/Users to establish Business Requirements, defined and documented core business process information, business rules, business entities and other relevant information.
• Project Management / Scrum master for the Consulting engagement tied to the initial establishment of Agile Iterative development methodologies associated with the start-up of the bank-wide Data Quality Initiative.
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data
• Responsibilities included an Agile teams of Data Quality experts and developers building an Integrated Portal and web based tools and processes to be tied to the data quality system.
• Defining, training, mentoring and facilitating adoption of the Agile Methodology, to include being the Scrum Master for the Data Quality team.
• Responsible for leading multiple consulting teams associated with the delivery of Consulting services. Responsibilities included team selection and management, ensuring quality in the services delivered Program and Project Management associated with the initiatives and Engagement management.
• Establishment of the “2 week” iterative Agile process for building the Data Quality tools and processes in Informatica DQ, IBM IIS and the Integrated Portal.
• Regularly interacted with onshore and offshore teams to communicate requirements and review test cases and test plans.
• Undertook back end testing using SQL and wrote queries.
• Adhere to all procedural specifications for account transactions, transfers, settlements, and Reg-9 compliance
• Experience in Agile and Scrum Methodologies and related terminology such as Daily Scrum, Product Backlog, Release Burn down, Scrum Master, Sprint Planning Meeting, Task board, To-do and Work in Process Charts.
• Conducted presentations of the Q/A test results with analysis to the stakeholders and users and documented modifications and requirements.
• Documented Requirements for Activity management, Fixed Income, Asset Management Services, Client portfolio management, Order management system, Performance, Equities, Reconciliation, Transaction capture/Execution and reporting requirements for the user interface.
• Determined project scope and engineering requirements, estimated schedules, tracked item completion, certified milestones and maintained project documentation and corporate e-commerce web site Testing.
• Created UI specifications and wire frames using IRise.
• Also, helped the testers with automated testing in higher environments, QA-NR, TEST and QA.
• Generated Letters Of Retention (LORs) and monitored Reg-9 compliance of accounts
• Enhancing supporting documentation (policies, frameworks, standards, methodologies, and modeling documents) to demonstrate compliance with the Basel II Accord.
• Prepared for GAP Analysis; identified and documented improved areas to meet capital requirement regulations for Basel II Compliance.
• Acquired extensive knowledge of financial products, services & terms during day-to-day tasks, such as - Exchange Traded Derivatives (Futures, Options, Single Stock Equities, Commodities & FX Currency)
• Directly managed multiple projects involving multiple team sizes. One of the key projects using SCRUM development methodology handling highly sensitive data. Recommendations established new firm wide coding and testing standards.
• Involved depth understanding of Credit Risk management for the application.
• Assisted in creating business requirements, technical specifications, implementation and test plans.
• Used Activity cost flow diagram to meet business requirements.
• Completed a GAP analysis to identify problems in the existing system.
• Conducted JAD sessions between the development team, business stakeholders, and end users.
• Involved with the QA team to conceptualize, determine and develop test approaches and methods for unit testing, integration and functional testing, load and usability testing according to the application complexity and test requirements.
• Developed backend calculations required to produce volatility and correlation matrix using SAS.
• Interacted with the developers to report and correct bugs.
• Upgraded the existing Test Scripts and created new scripts for client application to be able to work for new versions and patches, which improved product quality.
• Provided test data to all the testers including UAT Business Edge team and UI testing team.
• Worked together with the development team and the Project Coordination Team to ensure client satisfaction.

Environment: Rational Unified Process, Rational Rose, Rational Requisite Pro, Clear Quest, ClearCase, Rational Robot, MS- Project, MS-Visio, MS-Office, Oracle Financial Applications, Windows NT/2000, MS Project, Caliber RM, XML Spy, XML, SAML, SSO, Web Services.

Business Analyst

Responsibilities:

• Participated in the identification, definition and documentation of impending work flows for the purpose of migrating to a superior version of party information system.
• Facilitated (JAD) Joint Application Development sessions to identify business rules and requirements and then documented them in a format that can be reviewed and understood by both business people and technical people.
• Conducted requirement workshops among all project stakeholders to verify and validate the business requirements in UI designs.
• Assisted Data Warehouse Architect during the data modeling and design phase for data analysis, research and resolution of issues, specific to building new star-schema data marts for ongoing business requirements.
• Handled the development of Business Requirement Documents (BRD) resulting from JAD sessions.
• Created Business Requirements from users using RequisitePro and converted them into System Requirement specifications.
• Analyzed Requirements and created Use Cases, Use Case Diagrams, Activity Diagrams using Visio.
• Creating, Process Flow Diagram, Context Diagram and Activity diagrams using UML.
• Prepared logical data models containing set of diagrams and supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the data elements for the analysis and documentation of business data requirements.
• Assisted QA department to write and execute Test plans and Test Cases and worked on UAT testing.
• Assured that all artifacts are in compliance with corporate Rational Unified Process (RUP) Policies and guidelines. Conducted walkthroughs with end users, developers, managers and other analysts.
• Used MS Office suite components for project tracking, documentation, and presentation to senior management.
• Negotiated with vendors in the required areas in terms of tasks performed
• Gathered requirements from business users and tracked them using Rational Requisite Pro.
• Used MS Access and Excel to cleanse and assemble accounting data and develop reports.
• Converted various SQL statements into stored procedures thereby reducing the Number of database accesses.
• Tested the Installation of SQL Server. Created test scripts for all the test cases in PL/SQL
• Worked on Client/Server tools like SQL Server Enterprise Manager and Query Analyzer to Administer SQL Server.
• Created Database Maintenance Planner for the Performance of SQL Server which covers Database Integrity Checks, Update Database Statistics and Re-indexing.
• Created surrogate key tables to map the required dimensions.

Environment: Rational Suite, SQL, Test Director, Oracle, MS- Office, Windows 2000

Confidential, New York

Business Analyst

Responsibilities:

• Obtaining a detailed knowledge of the business process being followed in the project environment.
• Extracting the business requirements from the end users keeping in mind their need for the application, and documenting it for the developers.
• Followed the UML based methods using Microsoft Visio to create: Use Cases Diagrams, Activity Diagrams, State Chart Diagrams, Sequence Diagrams and Collaboration Diagrams.
• Conducted a budget planning of the project through walkthroughs and meetings involving various leads from Development, QA and Technical Support teams.
• Analyze business requirements and segregated them into Use Cases and activity diagrams using Rational Rose according to UML methodology thus defining the Data Process Models.
• Prepared Business workflow models that cover "How" business processes are accomplished.
• Various versions of the documents generated during the project were maintained and managed using Rational ClearCase.
• Tested the final application for Usability testing to verify whether all the User Requirements were catered to by the application.
• Bugs, which would enhance the usability of the application, were logged using Rational Clear Quest.
• Interacting with the developers on resolving the reported bugs and various technical issues.

Environment: Windows 2000 server, MS Office, MS Visio, Oracle 8i, RUP, UML, Rational Rose, SQL, Win runner, SWOT analysis.