Corporate Retail Trainer Resume Lubbock, TX - Hire IT People

SUMMARY:

Successfully skilled in sales, coaching,, developing, guest service, goal oriented, team player, P&L breakdowns, data processing, problem solving skills, inventory management, typing speed 100+ wpm, 10 - key

TECHNICAL SKILLS:

Software: Trendar, Topaz, Sapphire, Fiscal, Windows 98 - Windows 10, office, Quicken, MICROS*, web-browsing knowledge, networking: including wireless and hardware configuration set-up and calibration, Faxing, filing, transcribing, import/export documents, copying.

PROFESSIONAL EXPERIENCE:

Corporate Retail Trainer

Confidential - Lubbock, TX

Responsibilities:

Started as a General Manager and oversaw the complete financial and guest service turnaround of a multi-million dollar a year operation on both the retail side and restaurant side of three locations, including two truck stops and working on a fourth location when I was promoted
Responsible for new or newly promoted General Managers, Assistant General Managers, Assistant Managers, Restaurant Managers, and Assistant Restaurant Managers in 53 locations. Each class was between six and ten weeks long depending on the position. Responsible for teaching all aspects of new position from the ground up. Evaluated progress and coordinated with area managers to ensure trainees’ were ready for their new role upon graduation of .

District Manager Trainee

Confidential -Columbia, SC

Responsibilities:

Drastically increased overall sales in 6 assigned locations. Oversaw store operations, supervised employees and managed inventory. Developed successful sales plans to grow store’s profitability, with a main focus in fresh foods. Implemented new product lines and created strategies to introduce and promote them to our guests. Set standards and model behavior for optimum guest service. Recruited, trained, developed, and coached employees. COOL Certified, trained on Trendar, Topaz, 7-hub and ISP.

Area Manager Trainee

Confidential -Ormond Beach, FL

Responsibilities:

Trained, developed, and coached employees’ and stores’ for success. Later became Area Manager Trainee responsible for 8 store’s and turned those locations from 60% to more than 130% trend to goal. Not a single store under 100% for 23 consecutive months. Trained several employees’ from Sales Associates to managers within 6 months. ed Top Sales person in the entire company 2 years in a row and top sales person in the region 3 years in a row. Consistent 90-100% CES/CFT scores. Oversaw two acquisitions, was responsible for and developing new managers and associates; Showing them how to maintain success in their locations.

Assistant Manager

Confidential - Summit, MO

Responsibilities:

Key-holder in charge of operations of the store, including bank runs, safe reconciliation, inventory, hiring/firing,, over all maintaining guest service excellence.

Customer Service Supervisor

Confidential -MO

Responsibilities:

Provided excellent guest service while running service desk and the front end. In charge of cash drawer, overrides, voids, post voids, authorizations, and scheduling.

Front End Manager

Confidential -Lenexa, KS

Responsibilities:

In charge of the entire front end of the store, safe, bank runs, authorizations, voids, hiring/firing, paperwork, and inventory. Helped the launch of the Ace-Rewards program and helped store achieve the top 10% for the distribution of the reward, rose 5% in overall sales store-wide.

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Corporate Retail Trainer Resume

Lubbock, TX

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