OBJECTIVE

Seeking an IT Business Analyst position whereby I can contribute to an existing technology by: finding cost-effective solutions re-engineering business and technical processes to improve productivity configuring and deploying critical IT technology leading, planning and coordination of application programs including gathering requirements and writing system documentation creating test plans coordinating and testing new and existing systems, implementing, integrating maintaining systems training new and existing users managing customer relationships and resolving customer issues.

EXPERIENCE

Confidential

Senior Data Analyst

• Responsible for data analysis, data and table normalization, validation, cleansing, collection and reporting.
• Daily count and quality check of new and returning students duplicates, invalid student ID's, etc. and create exception reports so management can take action.
• Reconcile total student inputs each day to have accurate number for daily reporting, weekly communication and transfer of data into BOSS system.
• Create and publish regularly scheduled and/or ad hoc reports and queries as needed.
• Document reporting requirements and process and validate data components as required.
• Experience with relational databases and knowledge of query tools SQL and/or statistical software.
• Strong analytical, organizational and communication skills.
• Excellent IT solutions and Microsoft skills provider.

Confidential

IT Support Analyst

• Coordinated with 5 support analysts with 1st and 2nd level helpdesk tasks.
• Analyzed and identified workflow deficiencies and needed improvements.
• Resolved laptop problems including viruses, slow performance, errors, e-mail client set-up, software installation and configuration.
• Maintained Active Directory, LDAP, LIVE Baruch, BDAM, CUNY Portal / Blackboard, E-Sims, Degree Works, BOSS and Pharos print queue Applications.
• Provided technical support to hardware and software related questions and problems
• Utilized Track-IT to log and document all support calls.
• Maintained MS Access Databases, scheduled student orientations and MS Office department workshops trainings.
• Configured and supported Blackberry, I-Phone and I-Pad devices.
• Conducted Microsoft Access, Windows, Excel and PowerPoint Training sessions with faculty, staff and students.

Business Analyst Roles

• Responsible for writing requirements, functional specifications, test plans, test cases, and developing user documentation.
• Participated in the full project life cycle, including successful implementation of Pharos Printing System.
• Attended meetings with users, project leaders and development teams to map out functionality requirements for development and enhancement of projects.
• Minimized software bugs and defects that led to high levels of client satisfaction and productivity.
• Presented internal training classes bringing Client Services department up to date on the newest software and current updates.
• Supported existing systems to ensure business continuity, including addressing customer issues and requests.
• Prepared Internal Management Information Systems user manuals and trained new system features to end-users.

Confidential

Systems Analyst/Project Manager

• Maintained Patient order/inquiry screens.
• Facilitated screen design sessions using Sunrise Access Manager
• Wrote business and design requirements.
• Provided communications and liaised between data center and departments for conflict resolution.
• Assigned and prepared meeting notes documentation, minutes and data Knowledge, preparation of BMC remedy and QuadraMed application change management processes.
• Developed and maintained program plans and all associated written documentation.
• Assessed hospitals technology needs, designed solutions, evaluated, implemented, and maintained healthcare software ensuring proper functioning of claims and remittances applications.
• Trained small groups on MS Office applications.
• Planned, conducted, documented and performed unit and integration tests.
• Responsible for managing customer relationships and resolved customer issues.

Confidential

Sr. Business Analyst

• Analyzed, evaluated, and documented current business work flows and requirements.
• Generated Software and Business Requirement documents for SDLC.
• Provided feedback on relational databases and table structures.
• Drafted use case specifications, UI mock-ups, storyboards, and software requirements specifications.
• Planned, conducted, documented and performed unit and integration tests.
• Provided analysis and feedback based on tests results.
• Interfaced with project stakeholders and held Joint Application Development JAD sessions.
• Developed and managed project plans and SRDs using MS Project, Excel, and Word.
• Supervised and trained new candidates with help desk duties.
• Conducted Application training sessions to outside Providers and update training manuals as required.
• Worked with Sr. Director of Applications and Data management on budget expenditures and forecasting such as other than personal services OTPS and Capital accounts.
• Designed User Interface screens in web and client server environments.
• Organized and lead status meetings with developers, IT vendors, Managers, End-users and Project leaders. Wrote minutes and followed up on actions.

Confidential

Technology Resource Analyst

• Installed, configured, and maintained software for desktop PC's.
• Performed hardware maintenance and configuration.
• Interfaced with departmental mangers to determine software upgrades to user workstations.
• Generated work instructions for software implementation and maintenance for user workstations.
• Developed work schedules for upgrades using MS Project.
• Designed and created data entry applications and reporting systems using MS Access.

Confidential

• Coordinated the development and implementation of a procurement workflow system.
• Participated in JAD sessions.
• Authored business requirement documents, process flows and use cases.
• Generated and tracked project schedule utilizing Microsoft Project tool.
• Managed a staff of five application developers.
• Developed and assigned tasks to supporting personnel.
• Generated weekly status reports.
• Applied ISO 9001 concepts and policies within infrastructure framework.
• Designed user interface screens for the Automate the Schools ATS system from change
• management requisitions.
• Developed application code utilizing Model 204 programming language.
• Planned, conducted, documented and performed unit and integration tests.
• Created and documented test results.
• Defined job specifications and acquired staff resources for application development team.
• Developed project implementation plan to include budgeting and scheduling.
• Performed feasibility studies and cost benefit analysis.
• Conducted technical interviews with managers and end users.
• Coordinated Testing and Test Plans using MS Project.
• Created test scripts.
• Utilized MVS/TSO mainframe for re-engineering applications.
• Applied ITIL concepts and polices within infrastructure framework.

Technical Skills

• Platforms: IBM PC, .NET, two/three tier environments, Client Server, wireless Networks, SharePoint
• Process Control: ISO 9001, CMMI, ITIL, ISO, SIX SIGMA
• Operating Systems: MS-DOS, MVS-TSO/ISPF, MVS/JCL, Docutext, Windows 95, Windows NT,
• Windows XP - 7, Model 204 ATS

Software Applications: MS Office Suite, Outlook, Visio, Dreamweaver, HTML, UML, SQL, PC and

MAC software and hardware installations and configurations, installations, configuration and maintenance, Active Directory, BDAM, LDAP Helpdesk Software - Track-IT, Kace Remedy Clinical Software Cerner, Epic, CompuCom and QuadraMed.