PROFESSIONAL SUMMARY:

• 10+ years of industry experience as a IT Technical Business Systems Analyst, specialized in Telecom and Vendor Management domain.
• Strong project management and problem - solving skills including planning, scheduling, and monitoring with experience in requirement gathering, gap analysis, and risk analysis.
• Experience in data visualization and business intelligence software and projects.
• Experience in ETL loading projects, Data Integration, Master Data, Qlikview, SAS
• Used SQL for testing and validating data and for data visualization on Tableau dashboard.
• Hands on experience understanding the priorities of the business, developing best practices and driving technology
• Hands on experience in how to handle the integrations between systems.
• Hands on experience working with Business Partners to understand current processes, examine issues and perform root causes analysis, while also partnering with tech ops and IT on technology implementation.
• Worked as Solution Architect as well for solution designing and implementation.
• Proven record for identifying and pro-active management of risk areas and commitment to seeing an issue through to complete resolution.
• Hands on experience in developing the right set of processes, management reports and metrics to create transparency, influence pro-active decision making and enable territory planning
• Gained systems knowledge to understand the business processes surrounding accounts, territories and downstream impact; the flow of data within and between processes, and recommend process improvements for better quality and effectiveness
• Experience in thinking independently and consider cross-functional and downstream impacts.
• Experience in influencing others and move toward a common vision or goal.
• Experience with large-scale organizational change effort.
• Excellent active listening skills.
• Hands on experience working with other Business Analysts to develop test scenarios/ test cases and test scripts.
• Hands on experience in reviewing requirements, component designs and use cases and maintain test script traceability to each as applicable
• Hands on experience in preparing test data, including interface data files as needed, for executing test scripts
• Hands on experience in executing test scripts
• Hands on experience in recording and verifying test results
• Hands on experience in analyzing and reporting test results
• Hands on experience in participating in functional design sessions
• Hands on experience in reporting defects to Test Manager/Test Team
• Experience in performing detailed Regression/ system Tests
• Experience in reproducing/replicating defects/demonstrated defects to development as needed
• Experience in participating in Incident Review Meetings as needed
• Experience in providing data analysis and root cause analysis as needed through SQL queries
• Experience in participating on the monitoring and reporting on the execution of the System Development Contractor’s performance under the CFS Project contract as it relates to all testing phases. This involves working with System Development Contractor’s tools and appropriately extracting data to produce metrics and reports.
• Have thorough knowledge of testing concepts such as Component testing, Integration Testing, Security Testing, Performance Testing, Regression Testing, User Acceptance Testing
• Gained experience in reading and understanding data models and ER diagrams.
• Hands on experience on Rivermine Application.
• Hands on Experience on Business Intelligence Reports.
• Good knowledge on PLM (Product LifeCycle Management).
• Knowledge on Project Portfolio Management.
• Hands on experience in focusing on the people side of change in the area of systems and technology, processes, job roles and skills, as well as organizational structures
• Hands on experience in Configuration Management for Rivermine Application.
• Hands on experience as a team member to champion the vision, strategy, plans, processes.
• Hands on experience working with Product Managers and Owners to translate the business vision into technically implementable requirements.
• Worked with users to understand their needs and articulate that through requirement and functional specifications, and through playback sessions
• Excellent Team player with ability to work independently with little supervision.
• Have Experience in Interpreting business needs and translate them into application and operational requirements
• Gained Experience in Evaluating information gathered from multiple sources, reconcile conflicts, and distinguish user requests
• Have Experience in Collaborating with Business, PM, and Technology team to establish the technical vision and analyze tradeoffs between usability and performance needs
• Have Experience in Setting up and Attending design reviews conducted by technical team and ensure that business requirements are being met
• Have Experience in Performingas a QAto ensure the solutions are tested properly and signed off by key users
• Have Experience in Developing and maintaining project documentation including requirements, functional specifications, test plans, presentations, user documentations and materials
• Extensive Experience in Documentation for Software Projects.
• Good knowledge in US GAAP, Sarbanes Oxley Act, Basel II and Check 21.
• Extensive knowledge of various financial products like Stocks, Bonds, Derivatives, Mortgage Backed Securities (MBS), Collateral Mortgage Obligation (CMO), and Fixed Income.
• Worked in all phases of System Development Life Cycle (SDLC) and strong knowledge of its variants like Agile and Agile Kanban Methodology and Rapid Application Development (RAD).
• Hands on experience in Customer Relationship Management (CRM).
• Extensive experience in working with Business Process Mapping, Business Process Reengineering, Functional Requirement Specification (FRS), Data Modeling and System Implementations.
• Extensive experience in creating use cases, model flow diagrams, activity diagrams and storyboards.
• Experience in Microsoft Office SharePoint Server (MOSS 2007) Planning, design, Information Architecture and implementation.
• Experience in Configuring Microsoft Office SharePoint Server 2007, Configuring Content management and Business Forms, Manage Business Intelligence and Enterprise Search.
• Experience in strategy and design of Portal; focus on the purpose of the Portal and scope of the business.
• Accurate in modeling and documenting business requirements into functional and non-functional specification by utilizing Unified Modeling Language based diagrams, such as Use Cases, Activity Diagrams.
• Well tuned with IBM Rational Tools and Methodologies such as Rational Rose Data Modeler, Rational ClearCase, Rational ClearQuest, Rational RequisitePro, and Rational Unified Process (RUP).
• Extensive experience in creating project artifacts like Vision documents, Business Requirements Documents (BRDs), Functional Requirement Documents (FRDs), Use Cases, and Traceability Matrix.
• Strong experience in automated testing tools such as WinRunner, LoadRunner, IBM Rational Robot and Test Director.
• Comprehensive knowledge of various Quality standards like ANSI/ISO9000, Six Sigma, Lean and other Process Improvement methodologies.
• Thorough knowledge on Capability Maturity Model (CMM) and Capability Maturity Model Integration.
• Experience in governance plan, policies and procedures, roles and responsibilities, global site navigation and search strategy.
• Experience in writing Request for Proposals (RFP), Statement of Work (SOW) and Standard Operating Procedures (SOP).
• Experience in managing BDC (business data catalog) features.
• Result oriented approach with strong oral, written, analytical, communication, leadership, presentation and project management skills.
• Used SDLC methodologies to develop requirement for the deployment of Rivermine applications.
• Hands on Experience in open communication style and proven ability to develop team relationships in stressful, fast paced environment.
• Experience in multi-tasking and perform effectively.
• Hands on Experience in demonstrating the problems and getting to the root cause and come up with a permanent solution
• Process oriented with ability to facilitate continuous performance improvement.
• Proven ability to think strategically, be creative and move quickly
• Proven ability to perform work outside of the normal work schedule as required to meet business needs.
• Work to drive ultimate utilization, faster adoption and higher proficiency on change impacted on personnel in the organization in order for business results to be achieved

TECHNICAL SKILLS:

Operating Systems: Windows 98/2000/XP/Vista, MAC

Web Servers: IBM WebSphere, WebLogic

Design Tools: MS Visio, Rational Rose Data Modeler, Confidential Docs

Testing Tools: Quality Center, Test Director, WinRunner7.x, LoadRunner7.x

Methodologies: Rational Unified Process, CMM, SDLC, SWOT

Change Management Tools: Rational ClearQuest

Databases: Oracle 9i, SQL Server 2000

Applications: MS SharePoint, MS Excel (Advanced), MS Project, MS Access, MS Outlook, MS PowerPoint, Minitab, SAS, Adobe Dreamweaver, Adobe Photoshop, Arena/FlexSim, GoogleDocs, Rivermine ApplicationBig Data Tools:Tableau, Hadoop

Agile Tracking Tool: Buganizer, Guts

WebEx Tools: Confidential Webex, Cisco Webex, BlueJeans

WORK EXPERIENCE:

Confidential, CA

Business Systems Analyst and Product Owner

Responsibilities:

• Project Management and PMO Support using Agile Methodology on Rally.
• Created and Maintained document using Microsoft PowerPoint, word, excel.
• Testing and Validating the Regulatory Reports developed to see if it’s matching user requirements.
• Used SQL for testing the data on Teradata DB for the reports output if it’s as per requirements.
• Liaison between the Business, IT and project teams focusing on the ongoing delivery of the Regulatory Reports.
• Responsible for hosting a regularly scheduled meeting to discuss the current reporting, any additional requests and track the progress of previous requests.
• High level of organizational skills and able to articulate the requirements accordingly.
• Responsible for analysing reporting requests and able to navigate a complicated organizational landscape.
• Responsible for exhibiting a strong sense of ownership over the Regulatory Reporting process and proactively managing tasks and deliverables.
• Responsible for tracking down open items. As a Product Owner, I have been responsible for managing resources and capacity planning
• Creating, updating and managing tasks for team members.
• Creating, updating and managing user stories and bringing them to closure by accepting them at the end of each sprint cycle by testing and validating them to see if they meet the user requirements.

Environment: Agile, UML, CRM, MS Visio, MS Project, MS Sharepoint, MS Excel, MS Word, MS Powerpoint, Rivermine, MySql, Teradata DB.

Confidential, CA

Business Systems Analyst and Production Support

Responsibilities:

• Subject Matter Expert and Business Analyst for System development to business partners
• Engaging with Stakeholders, understanding their business pain points and proposing systematic solutions.
• Developedtechnicalsolutions tobusinessproblems with defining, analyzing and documenting requirements.
• Helped with assisting with thebusinesscase.
• Used SQL for data analysis.
• Used SQL for data visualization on Tableau dashboard using Hadoop tables.
• Testers used to report to me monitor and support the execution of all testing phases related to system development.
• Hands on experience developing and maintaining the agile backlog and participate as an active member of the scrum team.
• Sole Person for Production Support activities and communication between Engineering Team and Users.
• Implementing / enhancing Product features, customizations and reporting.
• Making sure that the designs meet the company’s technical standards.
• Accountable for operational/production support and associated processes and building a self-sufficient in-house team with strong knowledge on the 3rd party products.
• Managing all aspects of projects/activities from BA/PM perspective.
• Managing Technical Teams activities by providing them user scenarios on the requirements for development on code related changes.
• Assist in business Change Management activities
• Provide leadership assistant to several other analysts in planning, analysis and execution of plans
• Increase employee engagement, and in the same vein empower senior management as change sponsors
• Planned, organized, instructed and reviewed the work of the testing team
• Sole Preparer for Quarterly Based Reports based on Ticket Resolution and SLAs.
• Providing System and Integration testing, and includes UAT for the Project.
• Main Source of Contact for any system configuration changes, UAT Migration and deploying the same into Production.
• Involved in Upgrading semi-annually the third party (Rivermine, Inc) application to latest version.
• Involved in Requirement gathering, data analysis and clean-up.
• Involved in writing and executing test cases for functional testing as per design of the application.
• Involved in creating and managing documentation for business and technical purposes.
• Involved in developing and maintaining User Documentation and Manuals for the system.
• Involved in developing and maintaining functional documentation for the system as required.
• Involved in developing and maintaining technical reports through the collecting system information.
• Involved in analyzing the information and identification of trends.
• Involved in establishing and maintaining close, responsive, productive and quality working relationships within/between users group, management and technical services group.
• Involved on focusing on tactics and transactions to accomplish deliverables on-spec, on-budget, and on-schedule.
• Involved in testing back end batch processes and verified/handled the output data files.
• Involved in troubleshooting key solution implementation issues and demonstrate ability to drive to successful resolution.
• Involved in audit processes and to ensure compliance, and identify process and performance defects.
• Involved in facilitating recommendations for solutions or improvements and reviewing solutions that can be accomplished through new technology or alternative uses of existing technology.
• Involved in acting as liaison between business and the software development or information technology team.
• Involved in planning, prioritizing and help deliver systems enhancements on a timely basis.

Confidential, Dallas, TX

Business Analyst

Responsibilities:

• Defined scope of project along with vision statement.
• Developed all learning materials, including user documentation, complex product documentation, and course descriptions/tear sheets.
• Created customer solutions documentation for use during requirements-gathering phase of each project.
• Wrote user product documentation for Rivermine product suite, System and User
• Administration, as well as installation, troubleshooting, and MTR (Minimum Technical Requirements) documentation.
• Designed detailed work breakdown schedule documentation and templates for use in managedservices, customer solutions and solutions engagements.
• Created functional, technical and system requirement documents for trading system.
• Responsible for meetings with users and stakeholders to identify problems, resolve issues and improve the process to ensure a stable and accurate solution.
• Worked with the project team to design the UI that will support the business and meet the constraints of time and resources.
• Translated user needs, business requirements and technical constraints into UI specifications.
• Conducted business analysis of UML, RUP, and QA processes, UI development.
• Involved in different phases of Project Life Cycle.
• Involved in and Documentation.
• Worked with QA’s and Developers in the product design process including specification and other document reviews.
• Developed system test plan and procedure to test VoIP protocols Tape Backup Manager, CDMA and GSM Handset Software Test, Call Performance, Quality
• Assurance Black box Testing.
• Test and automation of VoIP and QOS.
• Created best practices documents for Quality Center and Quick Test Professional.
• Used Quality Center for updating and generation of reports.
• Extensively used Quality Center for test planning, bug tracking and reporting.
• Integrated Quality Center with Quick Test Pro and maintaining the Test cases and Scripts.
• Support definition and development of automated test programs and tools using QTP.
• Created and executed data driven test scripts in QTP.
• Conducted Functionality testing during various phases of the application using QTP.
• Inserted Check Points to Check for the broken Links, Text, and standard properties of an object using QTP.
• Created Load Testing Scripts using Load Runner VuGen.
• Designed load tests (Stability, Stress and isolation tests) in different ways to measure the application performance.
• Simulated the load test scenarios with different types of user behaviors, such as First time user and revisiting user. Used Ramp UP/Ramp Down, Rendezvous, Start and End, Parameterization, Correlation features of Load Runner.
• Executed SQL Queries and Procedures to perform database testing using SQL Server.
• Used CSG Billing System for Revenue Management and Telecom Billing.