SUMMARY:

• A client - facing, self-motivated and results-oriented professional with extensive experience in information technology, consulting and service delivery. Consensus builder in collaborating with stakeholders and in leading organizations through organizational transformation in order to improve operational efficiencies and achieve operational excellence.
• Reorganized and simplified business and project processes to reduce waste and improve service delivery. Possesses an in-depth understanding of emerging technologies.
• Executed strategies to achieve organizational goals and objectives. Responsible for P/Ls, multimillion-dollar information technology deployments and system launches, budgets, policies, business analysis, risk assessment, auditing, cross-functional operations, and domestic, global, and tactical planning.
• Seasoned professional with many years of senior management planning, business operations globally, international and domestic experience.
• Client Relationship Management
• Project / Program / Portfolio Management (Traditional—PMI, Prince2, Agile—Scrum, Kanban, DevOps)
• Project Management Tools (Clarity, MS Project, JIRA/Confluence)
• Business Analysis
• Stakeholder Management and Communications
• Organizational Change Management / Continuous Improvement
• Population Health
• Occupational Health
• Accountable Care / DSRIP
• HIPAA / PII / PHI
• HITech / Meaningful Use
• ISO 27001, 27002
• HL7
• Revenue Cycle
• Payment Accuracy
• Strategic Pricing
• Decision Support / Decision Analysis
• Charge Capture / Charge Accuracy
• Transfer DRG analysis
• Managed care contracting
• Contract Analysis/Management
• Master Data Management and Customer Data Integration
• Business Intelligence / Reporting
• Vendor management
• Strategic Sourcing
• Procurement/Buying/purchasing
• Budget and Financial management

PROFESSIONAL EXPERIENCE:

Confidential - New York, NY

Senior Program Manager, IT Shared Services

Responsibilities:

• Partnered with executive leadership and operational stakeholders to identify business issues and information technology options toward selecting optimal and effective IT solutions. Conducted current state analysis and developed future state vision and roadmap. Led and managed enterprise-wide IT strategic projects in order to modernize core technologies in support of organizational change and transformation. Managed multiple project budgets in excess of $1MM.
• Developed and implemented organizationally common processes and drove structural changes by developing and deploying a shared services model in planning, operation and assignment of projects, service delivery and technical infrastructure.
• Analyzed and assessed IT project portfolio processes and reporting mechanisms. Evaluated current state and established and implemented future state categories and metatags (reduced from over 7800 categories/tags/descriptions to 57) in order to rationalize and facilitate executive reporting for time/labor utilization and resource availability and allocations. Conducted and provided executive status dashboards on portfolio/program/project KPIs through CA Clarity On Demand.
• Technical Debt Program
• Program managed (scope/quality, financials, resources and reporting) multiple project streams in order to modernize enterprise technology for infrastructure and applications for supporting leading edge platforms. Projects included telecommunications and network services for providing unified communications for voice and video over IP, middleware/services messaging refresh, virtualization refresh, workstation refresh, web portal replatforming, social media launch, IT security/anti-malware measures, and web browser / web application modernization.
• Program managed (scope/quality, financials, resources and reporting) multiple project streams in order to modernize enterprise technology for infrastructure and applications for supporting leading edge platforms. Projects included telecommunications and network services for providing unified communications for voice and video over IP, middleware/services messaging refresh, virtualization refresh, web portal replatforming, social media launch, IT security/anti-malware measures, and web browser / web application modernization.

Confidential - New York, NY

Senior Program Manager

Responsibilities:

• Program managed multiple project stream vendors and team leads in designing and developing a multi vendor (Kronos, ADP, NTT Data), cross platform time, labor and payroll migration platform. Developed the detailed work plan, and managed and coordinated activities, tasks and milestones at a program level across vendors and functions incorporating human resource policies and information systems.
• Conversion challenges included: disparate, inconsistent and poor data quality across systems (SAP, PeopleSoft, custom applications), substantial Subject Matter Expert resource constraints by the client, inter-dependent complexity and conflicting goals and objectives by the platform vendors, a variety of legacy Time and Labor systems in place, unique Time and Labor practices including some that are legally mandated that vary between facilities, and delays in stakeholder sign-off on decisions.

Confidential - Lake Success, NY

Senior Project Manager - Capital Projects, Office Of The CIO

Responsibilities:

• Led and managed projects affecting corporate information systems. Defined, developed and determined project timeframe. Determined funding sources, project procedures, staffing requirements and allocated resources to various phases of projects. Established and managed project work plan and staffing for each project phase. Recruited and assigned project staff.
• Successfully project managed integrating and converting ERP systems at Lenox Hill Hospital from Lawson to PeopleSoft for Finance, Supply Chain and HR/Payroll in order to fully integrate the hospital in to the Confidential .
• Conversion challenges included converting end user network accounts; difficulty of nurse scheduling and wage rates; supply chain limitations and complexity for chart of accounts and billing systems. Established a standardized playbook and governance model as a roadmap for integrating and merging acquired healthcare sites toward converting Huntington Hospital and Staten Island University Hospital ERP systems in order to reduce conversion budgets averaging $4M per facility.
• Successfully implemented Employee Health Service’s Electronic Health Records system for managing population occupational health records for Voluntary and Faculty Practice, including integration with ERP Human Resource system, Laboratory and Radiology systems, and Medical Staffing Office credentialing system.
• Successfully implemented electronic research administration, compliance and reporting platform for streamlining and improving grants management and time/labor accounting.
• Project managed and successfully implemented operating theaters supply chain reengineering including logistics / supply chain automation, improved inventory management / reduced spoilage, integrated case and procedure management and improved charge capture through platform integration with EMR, supply chain and financial systems.

Confidential - New York, NY

Principal Consultant

Responsibilities:

• Managed web portal redevelopment, rewrite and relaunch for corporate internet, corporate intranet and Clinique brand sites. Authored RFPs/RFQs, analyzed RFP/RFQ responses, selected vendors, conducted contract negotiations, and managed vendors in order to ensure delivery of objectives. Enhanced and built out processes and tools in support of the enterprise-wide PMO. Defined and implemented project management standards and best practices. Conducted Agile methods workshops toward process adoption. infosys technologies ltd - New York, NYPrincipal Architect, Technology Consulting Group
• Established leadership as expert technical resource in assessing current state and envisioning future state. Developed and implemented roadmaps and solutions to improve cost effectiveness and business responsiveness to dynamic market conditions. Developed, presented and promoted actionable strategies and tactics resulting in client executive buy-in.

Confidential

Principal Consultant

Responsibilities:

• Led a global team of nine web portal and information management consultants. Developed future state vision and assessed current state in order to establish an Enterprise Information Management framework and technology strategy and roadmap for rationalizing and consolidating web portals, data, document, and content and information management platforms. Provided consolidated program-level implementation plan for rationalizing IT investments and realizing cost savings within the context of enterprise-wide Six Sigma process improvement initiatives.

Confidential

Principal Consultant

Responsibilities:

• Implemented data governance program in order to consolidate, rationalize and prioritize customer data integration toward managing customer support entitlements.

Confidential

Principal Consultant

Responsibilities:

• Formed and implemented a PMO that rescued and recovered a master data management/customer data integration and business intelligence application development project for consolidating customer account data in order to improve Quote-to-Cash processes as well as client’s ability to implement effective and less costly marketing campaigns. Developed and implemented governance structure for data management and devised an approach for data quality, data cleansing and data enrichment.

Confidential - New York, NY

Principal Consultant

Responsibilities:

• Implemented governance framework and program management structure in managing a third-party IT services vendor responsible for developing a data entry gateway used for capturing and managing clinical data during stage 1 trials. Vendor was more than 6 months late within a 9 month project; governance framework refocused efforts toward prioritizing and delivering high value components for portal.

Confidential

Principal Consultant

Responsibilities:

• Led a team of four consultants within the investment banking division and related investment management operations in assessing client’s current state capabilities for the group COO and CIO. Developed roadmap and implemented IT governance framework and software development lifecycle methodologies (Agile Scrum) in establishing a Program Management Office to optimize and streamline global development activities.

Confidential

Principal Consultant

Responsibilities:

• Establish sourcing strategy, developed requirements, defined governance structure, and authored client’s RFP for Center of Excellence for outsourcing applications maintenance and production support for legacy systems in order to reduce total cost of ownership through workforce transformation and r

Confidential - New York, NY

Senior Architect

Responsibilities:

• Served as a pre-sales / sales and pursuit team lead and senior adviser to clients on IT Strategic Planning, Governance and Portfolio/ Program / Project Management and PMO Best Practices. Served as a core pursuit team member in winning more than $960M in long-term professional services deals across three major clients. Directed global delivery teams of 150+, 300+ and 500+ across a variety of global IT total outsourcing and application development, maintenance and support programs..

Confidential

Senior Global IT Director

Responsibilities:

• Interfaced with client CIO in overseeing planning and implementing client’s organizational transformation through transition to IT total outsourcing in a global services model, including IT Governance; Service Desk; Application Development, Support and Maintenance; Infrastructure Management; Field Services and Strategic Projects. Global IT services supported more than 20 countries with a team of 500 plus on a 5-year contract for $500M.

Confidential

Senior Program Director

Responsibilities:

• Assessed, planned and managed client’s IT transformation (organizational design, alignment, governance and change) through offshore outsourcing of more than 900 applications with a team of over 400. Developed annual and long-range IT plans to achieve strategic goals and objectives. Program valued in excess of $350M over 5 years.