Customer Service Resume

SUMMARY:

Ten years of demonstrated customer service experience. Strong results as an oriented self - starter with highly developed problem-solving and decision making skills.

TECHNICAL SKILLS:

Computer Skills: Functional knowledge AS400. Functional knowledge AXAPTA. Functional knowledge Lotus Notes. Functional knowledge Microsoft Project 2007 Functional knowledge in both of Confidential Company, IMS 3 and IMS 7 systems. Functional in various operating systems including Windows NT, 95, 98, 2000 and XP. Functional knowledge of Paycor system, and Attendance on Demand. Functional knowledge of Oracle Applications. Proficient in several software packages and all MS Office products including MS Outlook Express, MS Internet Explorer, and MS Word, MS Excel, MS Access, and MS PowerPoint.

WORK EXPERIENCE:

Customer Service

Confidential

Responsibilities:

Responsible for handling inbound/outbound calls for customers concerning part orders.
Responsible for entering purchase orders for Winnipeg and Pembina factory requirements.
Responsible for handling RGA/RMA process for Internal and External Customers for Aftermarket Products.

Customer Relations Representative

Confidential

Responsibilities:

Coordinate and manage purchase orders for video and pc games from internal and external customers.
Setup/create/edit/maintain internal customers in the Oracle database.
Maintain weekly 95% on-time and delivery rate to customers.
Report tracking and shipping information to customers.
Provide customer service to internal and external customers.

Logistics Coordinator

Confidential

Responsibilities:

Responsible for managing warehouse inventory.
Responsible for overseeing item/part engineering changes in AXAPTA and Bill of Material.
Responsible for managing inventory specialist and material water spider to maintain accuracy and cycle counting of inventory in warehouse.
Responsible for supervising 10+ shipping personnel.
Trained auditor on ISO standard, i.e. internal process auditor
Set-up and maintain kitted shipments for customers.
Trained employees on picking, packing, and order process.
Work with production, planning, and purchasing on raw materials
Use MRP (Axapta) to purchase international materials for production of linear actuators and control boxes.
Buyer for finished goods from external customers.
Maintained minimum inventory stock levels for customers for reduced costs.
Monitored sales workbook to ensure that forecast for item numbers were being maintained.
Responsible for maintaining employees’ attendance, time cards, and review of employee benefits.

Dedicated Account Manager

Confidential

Responsibilities:

Responsible for monitoring and tracking inbound/outbound freight with Confidential Company.
Accountable for daily/weekly performance metrics reporting to Confidential .
Maintained 98.9% monthly on time performance metrics for pickup and delivery.
Provided quality customer service to customer, suppliers, and operational personnel.

Confidential

Responsibilities:

On site Supervisor responsible for all aspects of customer and supplier communications.
Accountable for monitoring all inbound and outbound shipments into Ford Kentucky Truck Plant.
Responsible for the updating and processing of all load information and billing.

Carrier Manager

Confidential

Responsibilities:

Managed and Supervised drivers freight and into
Monitored the redistribution of all inbound Confidential Company freight
Responsible for the monthly billing and auditing discrepancy reports for errors.

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