SUMMARY:

• Current experience includes over 10 years in Project and Program Management including responsibility to manage implementations of Confidential, Peoplesoft and Confidential software for Confidential Department of . Program/Project management roles address all aspects of project management including scope management, project plans and artifacts, time, cost, human resources, quality, communications, risk, procurement, change management and integration. Included with Senior Program/Project Manager role for Department of Labor Unemployment Benefits and Tax Modernization are tasks related to business process improvements and using Instructional Design protocols.
• This work required the ability to work in a fast - paced environment and to bring the project in on time and budget. Prior to that, functioned as PM/BA for Master Data Management implementation as part of a major modernization effort for the State of Florida driver’ Confidential license and vehicle registration applications, using Teradata. Methodologies used: PMI/PMBOK, Agile, SCRUM. Other significant experience includes research and consulting/contactor assignments with Fortune 500 companies, healthcare, hospitality, and federal government. Have served over eight agencies within Confidential plus states of Florida and Wisconsin.

TECHNICAL SKILLS:

SKills: Project Management, Program Management, Business Analysis, Portfolio Management, PMO, Project Leadership, Business Analysis, Business Process Reengineering, Agile, SCRUM, SAP, Oracle11i, PeopleSoft, BPR, Business Intelligence, Data Warehousing, Data Modeling, Master Data Management, Enterprise Content Management, Data Governance, Modernization, RFQ, IV&V, SOW, law enforcement, Department of Homeland Security, Organizational Change, UI, SDLC, (Unemployment Insurance) Tax and Benefits Modernization, USDA, School Nutrition, Data Analytics, Teradata, PrimeroEdge, Cybersoft, qualitative and quantitative research, virtual, remote, onsite. JIRA,, Content Development, Camtasia, Articulate.

PROFESSIONAL EXPERIENCE:

Confidential

Master Data Management Sr Project Manager

Responsibilities:

• This project is an MDM project. Confidential has deployed Master Data Management, including data governance and stewardship protocols for all its US’ Confidential operations. This project focuses on replicating this Master Data Management framework for Canadian Operations. Among the tools and software used are Salesforce, Informatica, DealerTrack, and

Confidential

Senior Project Manager

Responsibilities:

• Also many assignments and deliverables; Remote trainer/consultant with assignments to design, develop and deliver all modules for Anthem. Content is around Anthem’ Confidential changes in procedure due to Obamacare. Used, Storyline and the ADDIE model to design and produce content. Also Design Think and FSO used In and for Anthm projects.
• Instructional Designer for new product line and related . Developied job aides, process models, zoom live, and other artifacts for new Claims processing and underwriting systems for Management Liability Insurance. Used Camtasia Captivate, Storyline, as well as several templates. Addressed large portfolio of IAT Tasks, including testing and JIRA. Used ADDIE model to design . This project also included working with Duckcreek and OnBase software to handle Management Liability functions.

Confidential

Sr. Program Manager

Responsibilities:

• Member of team as Senior /Program/Project Manager with responsibility to oversee implementation of school nutrition software for all Georgia schools/school systems. Managing external vendor, PrimeroEdge/Cybersoft, selected via RFP along with internal stakeholders and SMEs. Managing to Statement of Work (SOW) is key.
• Project covers all project management functions and managing business analysts assigned to the project from vendor. Project management deliverables include scheduling and planning for vendor phases and tasks, resource planning and allocation, and budget planning and monitoring. Working with leadership to streamline business processes. Basis for business functionality and business rules is USDA’ Confidential National Confidential and am responsible to ensure that new system aligns fully with Confidential policies, procedures and model functional requirements, including procurement. This job requires an agile response to changing customer needs, especially with Covid-19, as well as attention to federal and state policies/guidelines. Significant data analytics are provided to support leadership decision making. Key tools included JIRA and Portfolio Management. In this assignment we used all of the key functionality of JIRA including Kanban boards, SCRUM boards, velocity charts, Agile reports, and readmaps. Such full scale utilization provided visibility to all aspects of the projects and progressMeeting with and reporting to senior leadership at the state level (School Superintendent for Confidential ) as well as at the school district level is an essential part of this project.

Confidential

Sr. Project/Program Manager and Business Analyst

Responsibilities:

• Related organizational change management
• Organizational Development
• and Development
• Business processes reengineering/improvement
• PeopleSoft customization requirements gathering for Department of Labor
• Research Design - Unemployment data and statistics for Department of Labor

State of Florid

Sr. Project/Program Manager and Business Analyst

Responsibilities:

• All functions related to enterprise database, MDM design/planning and software development
• Write/oversee: Project Management Plan, Communication Plan, Risk Plan, Resource Plan,
• Develop/oversee Project Schedules (MS Project)
• Oversee connection of Driver’ Confidential License modernization to Federal software and database to ensure that there were no lost passports reported on the applicant
• Provide all PM Status/Risk reporting and conduct weekly project status meetings
• Write Master Data Management and Data Governance Plan
• Write RFP and function as project manager for MDM services/systems
• Conduct JAD/Business Unit business process decomposition and data flow sessions/related documentation
• Contribute to business process reengineering
• Develop/write applications business rules based on Florida statutory requirements; use documentation tool: Blueprint
• Function as Scrum Master for Agile projects: Interpol and Department of Homeland Security interface application; the State of FL is first state in the union to check Interpol and Homeland Security databases for lost or stolen passports with application for original or renewal driver’ Confidential license
• Extensively used low code-no code product MS Access for management.

Confidential

Remote Program Manager

Responsibilities:

• Project Manager over four technology infrastructure projects for Confidential, Children and Family Services Agency.
• Responsible for all PM phases and tasks.
• Used MS project and PMBOK protocols to write charters and plans as well as manage budget and timelines.

Confidential

Project Man ager/BA

Responsibilities:

• Healthcare: Served as certified Project Manager and business analyst for the Confidential for major project involving Mental Health Services for Confidential . The effort includes producing an RFP, vendor selection, contract negotiations, and general oversight for a data warehouse system.
• Designed, developed and implemented a comprehensive data warehouse to be used to provide all reporting requirements for the Mental Health Disabilities and Addictive Diseases division of the State. From the RPF, “… a unified database is required so that service data can be viewed and analyzed along financial data, outcome data, fund source data, serious incident data, etc. In short, effective planning, oversight and reporting require central and regional office staff to have full investigative power against all enterprise data.” As PM for this project, also provided team leadership and use all methodology tools and templates to track resources. Participated in data modeling to provide requirements and evaluated business intelligence tools. As PM, also interfaced with external clients and team members. Excellent communication and leadership skills.
• Project was administered under the Confidential EPMO (Enterprise Project Management Office) which also had oversight for the quality assurance and Independent Verification & Validation (IV&V) functions for all State projects. Partnered with the consulting firm North Highland to document and employ QA and IV&V protocols.

Confidential

Project Manager

Responsibilities:

• Headed up project to establish a Project Management Office (PMO) for the Board of Regents.
• Served as project manager on Vista project to expand e-learning infrastructure for the GA university system.
• Both roles require use of all PMI methodology as well as skills. Two additional projects involve building infrastructure for PMO: proof of concept and implementation of @Task (Portfolio Manager) and Footprints (Helpdesk). Part of the PMO implementations involves writing and delivering Project Management for the organization.

Confidential, GA

Project Manager /BA

Responsibilities:

• Established project charter and scope document, schedule (via MS- Project), communication plan, resource management plan, quality assurance plan, master test plan, and configuration management plan.
• Worked with Multiple Teams and Projects establish a Project Management Office (PMO).
• Set up PMO infrastructure including PMO SharePoint site, PPM (Portfolio Management site), all PM templates, Standards and Policies, Processes and PM .
• Used Project Server for PM schedules, issue management and risk management.
• Participated in PMO Forum for Confidential . Supported functional/divisions regarding business needs, related projects, including Impact Aid applications. Implemented Agile/SCRUM methodology for DOE.

Confidential

Project Manager/Business Analyst

Responsibilities:

• Reported to PMO as Business Analyst/Project Manager over three projects: Careers Website Enhancements: www.careers.ga.gov; Executive Leadership Development Program (a succession planning project) and Work Ready Systems (job/recruiting electronic testing and eLearning products). Support the PMO by developing standards and processes for the SPA PMO. Using SharePoint for prototypes.
• Projects interface to PeopleSoft.
• Created requirements document, design documents and development plan
• Provided input for process re-design following implementation of work ready system.