SUMMARY:

• Self - starter, adaptable, solution provider/ problem solver, attention to detail, multitask, manages and coordinates tasks, identifies and research resources, train, facilitate and monitor, strong follow up, time management, organization and prioritization, strategic & creative thinker, vendor management, presentation, relationship building,
• Systems Installation/ Implementation/ Configuration, Productivity Improvement Solutions, & Mentoring Workflow management, Talent Management, File Management, Document Management, SCORM, HTML, Java script, Python, PHP, C#, SQL

PROFESSIONAL EXPERIENCE:

Confidential

Project Coordinator/ Enterprise Community Manager

Responsibilities:

• Administering cloud subscriptions
• Create/ Write & procedure documentation beginner - intermediate, success stories, use cases
• Served as a support technician, troubleshooting
• Create, update, delete etc. account permissions and security access levels
• Internal customer success community manager
• Slack/ Jive/ Yammer Admin
• O365/ Jira/ Confluence
• Tester for enterprise systems, Trello, Asana
• Document reporting, archiving

Confidential - Los Angeles, CA

Coordinator of Experiential & LMS/ HRIS Admin

Responsibilities:

• Manage 600+ internal and external accounts across multiple cloud platforms
• Provide information to students and preceptors as they engage in work experience opportunities.
• Ensure compliance with program guidelines, HIPAA compliance, student confidentiality, FERPA
• Schedule meetings, meeting minutes, reports, materials, research, presentations etc.
• Create, manage and audit contract files; point of contact to university legal department providing contract updates, point of contact to university facilities issuing s of insurance
• Data entry, technical writing, compiling grades, maintain and development records for adult continuing
• Interview prospective students
• Collaborate with other department leadership, executive management and external affiliates
• Prepare and disseminate department updates, system updates, reports
• Participate in environmental scans, regulatory meetings, program accreditation and strategic planning
• Coordinated events, banquets, off-site conference registrations, department orientation
• Provide administrative and operational support to the program
• Maintained single person department for program cost saving department $200K

Confidential

System Administrator

Responsibilities:

• Manage and maintain Background checks & Drug testing, CPR, Hospital Fire Safety requirement
• Multiple continuing platforms, create, assign and monitor course/ curriculum
• Monitoring/ Verify requirement compliance & completion
• Conduct s, web/ conference, meetings, create aides internal/ external
• System management, configuration, and permission controls
• Liaison to LMS, HRIS, Continuing vendors for program
• Process standard and Custom reports
• Respond to inquiries related to eLMS, HRIS systems, troubleshooting, triage and resolve system issues
• Conduct weekly and monthly system back up, data importing and exporting, integrity cleaning
• Setup new accounts, Cancel expired accounts, auditing

Confidential

Project Manager

Responsibilities:

• Several program management assignments include Implementing Cloud Systems - HRIS, CRM, Project Management software, book development, business process improvement, system selection and analyst, system recommendation and report
• Communicate and partner with all stakeholders with project goals, deliverables, expectations, review/ update objectives, status updates
• Develop project plan, task, interdependencies, release schedules, timelines, primary/secondary project milestones, participate in strategic planning sessions, track and monitor project status, assigning responsibilities, coordinate schedules, RFP requirements, ensure deadlines and deliverables are met.
• Identifying resources, risk management and tracking as necessary to reduce higher risk following mitigation plans.
• Develop reports, monitor dashboards,data entry, quality and integrity of data and project
• Participate in project delivery meetings, meeting minutes, agendas, web conferencing, update reports.
• Oversee critical issues, communicate with consultants and vendors, calendar management of US and offshore timezone.
• Continuously track budgets, monitoring resource usage and project scope
• Hire 3rd party contractors on assignment for staffing needs
• Effectively plan, install, configure and assign user groups permissions

Confidential

Web/ Digital Media Project Manager

Responsibilities:

• Document web pages, forms, changes and procedures for updates, install web-based application, implementations, system integrations
• Compile and track website usage
• Edit and arrange web pages, postings, applications, data entry
• Collaborate with graphic designers and web developers on website improvements, requirements, usability
• Liaison to hosting service provider
• Issue email addresses and forwards
• Manage web hosting, cpanel and FTP account access
• Mitigate server problems with hosting provider
• Provide support by e-mail and phone resolving problems involving FTP, e-mail, wordpress and similar
• Hire 3rd party contractors on assignment
• Web Hosting Admin, ecommerce
• Effectively plan, install, and configure settings

Confidential

Project Manager

Responsibilities:

• Account Manager for social networks. Increased following from approximately 3k to 30k
• Generate content from web, organization events, leads, and a variety of sources promoting the organization and incorporating supporting third party affiliates
• Generate reports. Scheduling social media content, also provide real time updates, tracking and responses on behalf of the organization while monitoring the sites of local chapters for up to date information
• Alert tracking created to track organization feedback across the internet
• Provide suggestions for content, revisions and re-purposing of content on the web in collaboration with the CIO and technical web team. Utilize content curation, social media management, system analyst and social sharing tools to develop, create and track content. Create chat sessions, discussions etc., multi-platform, advertising and marketing the events
• Provide on site social media coverage of events as needed. Maintain Email campaign database, scrubbing data

Confidential, Inglewood, CA

Administrative Assistant/ Executive Assistant to Executive Director

Responsibilities:

• Data entry, check phone lines, forward voicemail
• Liaison to 3rd party contractors & staff
• Inventory/ Asset management
• Participate in strategic planning, co-plan events/ fundraising campaigns
• All general office duties i.e. photocopies, faxing/ e-fax, writing, discarding confidential documents
• Ordering supplies for office, health fairs and other events
• Assist board of directors and executive committee with meeting documents, agendas, minutes
• Complete expense reports, filing documents, and reporting
• Calendar scheduling/ appointments
• Follow up with incoming and outgoing emails
• The liaison with all other departments accounting, pr, marketing, consultants, advisory boards etc.
• Develop, manage and recruit volunteers, technical and support for teams

Confidential

Salesforce Implementation/ System Administrator

Responsibilities:

• Gather system requirements from non-technical users and select system options to support requirements
• Data migration and integration with 3rd party system integration tools/ applications
• Create User setup, account security policies, workflow processes, account alerts, email integration
• System requirements gathering, providing summary updates
• Create, manage and update salesforce objects Accounts, Contacts, Opportunity Leads, Households & Multi-donor, Relationship Manager, Affiliations
• Establish Marketing campaigns, internal communication - Tools (chatter)
• Configure Salesforce Org - custom objects, security settings, knowledge, chatter, rules, calendar integration, category assignments, fields, tabs, dashboard, reports, system for tracking pledges and donations
• User Account Maintenance, Data Clean-up
• Creating spreadsheets from documents
• Monitor dashboards
• End-user technical
• Provide documentation and support for office
• Other systems managed Expensify, Website, Google for Work

Confidential - Cerritos, CA

IPA Administrative Coordinator/ Assistant to the Provider Relations/ Operations Manager

Responsibilities:

• Provide support to the IPA Administrator on special projects as needed.
• Perform clerical job duties; assist as needed on marketing campaigns with the marketing department calling physicians and leads.
• Generate/ Run reports for medical verifications/ authorizations. Filing in the contract provider files, Termed provider, organizing, scanning documents, mailers, sorting incoming & outgoing mail, answering phones when needed.
• Provided general office support to everyone in the office for the assignment period.

Confidential, Los Angeles, CA

SASCA Region III - Incident Reporter CSC II/ Quality Assurance

Responsibilities:

• Maintain contract filing, chart filing, and administrative assistant duties as needed.
• Develop documents, presentations, guidelines for community and employee use.
• Manage data forms and tracking documents for review and correspondence
• Assist with s and workshops.
• Work in conjunction with the data and billing department to reconcile billing payments to providers with weekly verifications.
• Document and assist facilities that are out of compliance with the contractual procedures and protocol with providing technical
• Assist with follow up complaints and outbreaks of disease in the contracted facilities to insure that all documentation and reportable information is documented and reported directly within our contractual obligation period, incoming and outgoing telephone technical support and customer service.
• Participated in company re-branding focus group
• Provided research assistance also as needed to Vice President