PROFESSIONAL SUMMARY:

• 12+ years total experience in IT Project Management (IT Infrastructure, Software/Application Development/Testing Projects), IT Asset Management Projects, 6 Years total experience in IT Service Delivery and Operations. 3 Years’ experience in IT and .
• Certified Prince2 Practioner, Scrum Master, Agile Master, SSGB, MCSE, MCSA, ITIL, CCNA, Oracle9i SQL
• Expertise in concepts of Business Analysis and Requirement gathering, end - to-end project planning and implementation from scope management, to activity sequencing, risk analysis to quality management in adherence to quality guidelines and norms.
• Proactively identifies opportunities for process improvement and cost reductions opportunities.
• Managed team of Technical Project leaders, Technical Project Managers, Senior Software/Application Developers, Senior DBA’s, Unix/Linux/Wintel/Aix/Solaris SA's, Sr. Telecom Engineers, Firewall Engineer, Network Engineer/Architect, Solution Architects, DBA's, Application Testing Engineers, Telecom, Dialer, NOC Team, Datacenter Engineers/Technicians, Analyst/Designer, Application Architect, Sr. BA, Sr Web Architect, Storage Engineer, Load Balance Engineer, Dialer Manager.
• Excellent communication, conflict management and leadership skills with very good analytical capability.
• Expertise in Project Management, IT Infrastructure Projects, IT Service Delivery and Operations, Software Development Life Cycle (SDLC) processes following standard development methodologies (Waterfall/PMP/Agile/Scrum) as applicable.
• Excellent proficiency in defining project scope, goals and deliverables that support business objectives in collaboration with stakeholders and senior management.
• Expertise in applying project management concepts, principles, and practices for delivering tactical or strategic projects that are high in complexity.
• Proficiency in Microsoft Office suite: Outlook, Excel, Word, PowerPoint MS Project& Visio 2007/2010
• Ability to communicate requirements effectively to team members and manage IT Projects.
• Worked closely with Project Management Office to ensure completion of projects on-time and on-budget.
• Conducted brainstorming Sessions and communicate solution ideas with the team, clients, and management to ensure all stakeholders are engaged and are part of the solution.
• Subject Matter Expert for Project Management, Data Center and IT Projects across the department

TECHNICAL SKILLS:

Technical Knowhow: Microsoft/Unix/Linux/IBM Servers, Cisco Routers and Switches, Cisco ASA and Fort iGATE Firewalls, Verint Voice Loggers, Nortel Passport 7480 mux, Nortel 11c/81c, Antivirus Servers, MS SUS Server, LAN/WAN, C/C++, VB, . NET, MS SQL, Oracle, Java

Project Management /IT Service Management Tools: MS Project, MS Excel, MS Word, MS PowerPoint, MS Visio, Jira, HP PPM.Adventnet ITIL Ready Helpdesk (Now Zoho Corp), Service Center, Meaningful Use, Digital Workflow, Remedy, HP SM, Assyst, MS TFS.

PROFESSIONAL EXPERIENCE:

Project Manager

Confidential, Madison WI

Responsibilities:

• Windows upgrade and Server Refresh for 200+ Devices to be Migrated/Decommissioned/Refreshed on stringent timelines2) Data center Migration 3) CRM Application Development 4) Quality Management System development
• The Role encompassed both Project Management and Project Support responsibilities. In summary, these included
• IT Infrastructure Projects were delivered following PMI framework with below responsibilities:
• Business analysis/ Project Documentation, Project Briefs, Scrum Project Planning.
• Resource Allocation and Monitoring/Control. Highlight Reports.
• Estimating and Budget Management, End Stage Reports and Business Cases.
• Risk and Issues management, Quality Checks and Change Management.
• Project Communication, Checkpoint Meetings.
• Software Development Projects were delivered following Scrum framework with below responsibilities:
• Business Analysis, Prioritize Product Backlog and Sprint Backlog, Facilitating sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations.
• Protect development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline.
• Work closely with project owner in backlog management and continuous delivery of features.
• Educate and reinforce scrum methodology and agile framework to team members and key stakeholders.
• Direct and lead development team from project initiation through delivery of final product.
• Signoff Documents to confirm acceptance of the Client, Quality reports provided and Performed Testing Verification and Validation for the information is accurately added into the system

Technology: Dell/HP Servers (Wintel, HP UX, Linux), Switches, Cisco Routers, Cisco ASA Firewall, Fort iGATE Firewall, HP Storage, NMS Solarwind

Project Manager

Confidential, PA

Responsibilities:

• Successfully delivered IT Projects of Server OS Upgrade and Refresh, Web Application Development, Server Migration.
• The Role encompassed of Project Management and Business analysis. In summary these included:
• Business Analysis, Requirement analysis and Project Documentation, Prioritize Product Backlog and Sprint Backlog, Facilitating sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations for Software projects.
• Protect development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline.
• Work closely with project owner in backlog management and continuous delivery of features.
• Educate and reinforce scrum methodology and agile framework to team members and key stakeholders.
• Direct and lead development team from project initiation through delivery of final product.
• Sr. Project and Program Management Lead and Project Manager for Confidential - Confidential US/UK/Netherland Projec
• Directed as Project Manager and Midrange Lead the project of Data Center OS/Patching Server Upgrades AIX/RHEL/HP UX/Solaris for Healthcare/Insurance Company (HP provide the infrastructure upon which Aviva services and applications run) HP have an obligation to maintain this at current operable levels. Patch upgrade is continuous process of updating systems to the New Technology Level and fixes that are released and tested in environment keeping the operating systems up to date ensures we get quality support from the Vendor and also ensures that the servers are not vulnerable to third party attack or software bug failure. There were 225+ Servers spread across multiple data centers.
• Directed a Cost Savings and Process improvement Project which resulted in 15% annual cost savings. For this project a solution was delivered to minimize the costs associated with routing calls from customers to Consumer Group customer service agents and from agent to agent within the global Consumer Group organization. Additionally, the solution ensured that Consumer Group agents have adequate bandwidth available to utilize the system efficiently. The primary benefit was reduction of telephony costs by 15%. The primary technical challenge which we were able to overcome was to analyze the existing environment and work with telephony vendors to determine where costs savings could have been realized.
• Directed the project for IT Infrastructure Implementation of Oracle Transport Management in multiple locations for Europe based Retail Company( in Netherland)
• Directed project for Retail Client on implementation of a new IT infrastructure setup consisting of Virtual Servers, Network Devices, and Firewall. In addition to this Project requests the implementation of two connectors for the Enterprise Workforce Management (WFM) application to be performed by the third
• One connector is to provide historical data for forecasting, scheduling and agent productivity reporting. The other connector is to provide agent state change events for Real-Time Adherence (RTA) which needs to be setup in the new Virtual Server.
• Directed as Project Manager the project for IT Infrastructure Implementation of Oracle Transport Management in multiple locations for Europe based Retail Company(Netherland)Managed and completed 12+ NSSR Projects on Application Tools, Datacenter/ IT
• Consistently achieved high-quality assurance ratings of more than 93% over a 24-month period. Also received 100% client Satisfaction Score consecutively in 3 Quarter. Received the company’s of “Service Delivery Excellence “in recognition of my consistence performance. Shortly thereafter was promoted to Sr. Project and Program Management Lead which had the additional responsibilities of Subject Matter Expert on IT Projects and Business Development.

Technology: Servers (AIX, Wintel, HP UX, Linux, Solaris), Switches, Cisco Routers, Cisco ASA Firewall, Veritas/Tivoli Backup/Storage

Sr. IT Manager

Confidential

Responsibilities:

• Directed Ramup Projects for expanding the IT infrastructure as a part of business expansion to complete the IT Infrastructure
• Directed Asset Management Project including transitioning the existing in-house customized Asset Management software to ITIL based Advantnet tool. Thereon also managed the IT operations for the Service Desk Team till the smooth handover was completed to Third Party Facility Management Services.
• Directed the Automation Project for Service Desk from the existing in-house customized Service Desk Software to ITIL based Advantnet tool.
• Directed Project of transitioning the work from external vendor Software Development/Testing/Support team to the in-house Software Development, Testing and Support teams. With the success of the delivery of the Projects was assigned the responsibility of Managing the Software Development/Testing/Support Team. There on directed Software Automation Projects to deliver Projects like Quality Management System, Transport Management System, Attendance Management System, Customer Sales Management System, Customer Relation Management Applications, WFM Monitoring, Attendance Management system and Reporting Tools for 15 Processes, various departments and various Voice Integrated CRMs for Clients from Airlines, Banking, Sales, Healthcare, Software, Financial Institute, Collection Management Processes using SDLC methodology following waterfall/PMI framework. Used Project Management Methodology to develop UAT test scripts have them executed, controlled, and provide quality reports.
• Directed Site and Data Center Migration Project from one facility Location to other Location. This included the Datacenter Migration.
• Received the company's s like IT Appreciation, IT Team Excellence in recognition of rapid expansion of IT systems and support to align with unanticipated business growth. Shortly thereafter was promoted to Senior Manager IT Projects and International Operations.