Sales/Customer Service Resume

WORK EXPERIENCE:

Confidential

Sales/Customer Service

Responsibilities:

Ensuring the in - store and online customer are always the #1 priority
Assisting in pulling merchandise from the selling floor and stock rooms to fill online orders
Engaging with customers and assisting them in fulfilling their shopping needs
Completing transactions using our point of sale registers
Maintaining sales floor and fitting room recovery standards

Confidential

Call Center Representative

Responsibilities:

Received up to 100 inbound calls during shift, made about 30 outbound calls
Receives road service calls from members and prospective members; gathers required information in order to provide timely service, while providing members with Five Diamond Customer Service at all times.
Ensures member's calls are dispatched promptly by adhering to department standards.
Provides information to members on road service policies and procedures and explains the benefits of AAA to prospective members and sells primary and associate s as appropriate.