Summary:

• 8 years of Business Analysis Quality Assurance experience utilizing techno-functional background.
• Managed end to end Business Analysis activities for 3 million Order to Cash management application for Chevron Corporation.
• Responsible for Quality Assurance activities for 1 Million LTE architecture Global implementation project for Samsung Telecommunication.
• Successfully implemented change management activities for a multi-million dollar SAP implementation Project at Sysco Corporation.
• Prepared effective training materials and learning curricula for Sysco Sales Support Associates based on ADDIE Model by utilizing instructional designing skill set.
• Played a key role as a test engineer while converting a legacy system into a web based loan origination system for Ditech Mortgage Corporation.
• Proficient in Manual Testing, with different testing types like Black box, Gray box, Smoke, Functional, Integration, System, End to End, Regression, User Acceptance Testing and Database Testing.
• Skilled in using Automation Testing Tools Test management Tools for Software Quality Assurance SQA .
• Experienced in testing of .NET, Web and client/server based applications.
• Adept in working on all phases of Quality assurance testing in Manual and Automated including Test Strategy, Test Planning, Test Case Preparation, Test Execution, and Defect Management
• Diligently worked on all phases of Business Analysis including Planning, Stakeholder Management, Requirement analysis elicitation, Requirement Management, Solution assessment and Validation
• Extensive experience in documenting Business Requirements Document BRD , Functional/Systems Requirements Specifications SRS , Workflows and Unified Modeling Language UML diagrams.
• Gained experience in Offshore Onshore project model while working for various IT projects.
• Worked as one of the core Instructional Designers in designing and developing course modules for Training Certification Program offered by University of Houston for working professionals.

Technical Skills

• Operating System Windows 2000, XP, Vista, Unix, Linux
• Languages C , C, C , VB Script,
• Data Modelling tools MS Office Suite, MS Visio, SQL server
• Business Intelligence SSIS, SSRS ETL Reporting Tools
• Content Management Share point, Blackboard
• Instructional Designing Articulate, Captivate, Moodle Learning Management System
• Web HTML, Photoshop, XML, Soap UI for web testing
• Test Automation Quick Test Professional QTP , Selenium Suite, Microsoft TFS
• Test Management HP Quality Centre, Application Lifecycle Management ALM
• Software Methodology Agile, Agile-Scrum, V-Model, Waterfall, Onsite-Offshore Model,

Relevant Course Work

• Organizational Development Project Management Quantitative Statistical Methods for Managers
• Principles of Adult Learning Facilitation and Technology in Corporate Assessment Evaluation
• Information System Designing Knowledge Management Global Leadership in Training Development
• Research in Human Resource Development E-learning Instructional Designing

Professional Experience

Project Role: - Test Engineer/Business Analyst

Description: Confidential is part of Ally Financial, a diversified financial services company providing banking, insurance, investments, mortgage and consumer finance. The scope of the project was to bring all business channels Direct, Ditech, and Retail on to a Web Based Loan Origination System from their current Legacy System Pilot .

Responsibilities:-

• Coordinated with Project Manager in planning the phases of the entire project in accordance to agile environment.
• Translated Business Requirements and Functional Specifications, Use Cases and User Stories into detailed Test Plan, Test Cases and Test Scripts.
• Worked very closely with Project team to break down Product Backlog items into Manual Test Cases and then converting to Automated Test Scripts.
• Reviewed software requirement specification for consistency in quality standard for test preparation.
• Provided timely Project Testing Status Updates, risks and issues to the Leads Project Manager.
• Executed test cases and automated scripts for functional testing and regression testing.
• Analyzed test results and performed SQL queries for Data comparison and validation.
• Recommended automation framework changes that best suited the application under test.
• Created Test Strategy, Analyzed functionality and wrote functional test specifications by interacting with the business analysts and business users.
• Supported the business analyst team as and when required to achieve the end result.
• Prioritized work based on risk, value and dependencies.
• Managed multiple priorities and tasks in a work environment with onsite/offshore model.
• Performed a key role in communicating the status and other information required by the IT team.
• Involved in Gap-analysis to understand the future enhancements and implementations in the existing system.
• Created and maintained the Requirements Traceability Matrix to keep track of each requirement.
• Obtained exceptional test coverage for the system under test by asking the right questions.
• Used automation tool QTP for testing and Quality center for test management throughout the project.
• Promoted best practices, knowledge and pragmatic solutions in the area of web service testing.
• Successfully conducted Cross browser testing on Internet explorer, Safari, Chrome and Firefox for browser compatibility.

Confidential is the global leader in selling, marketing and distributing food products to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Sysco has sales and service relationships with approximately 400,000 customers and has more than 180 locations throughout the United States.

Project Role: - Business Analyst- Change Management

Confidential was an initiative to build an integrated IT platform to enhance productivity and for future growth of Sysco. By implementing this ERP transformation, Sysco was able to get a clear view of information shared across business units, making it easier for the customers and suppliers to do business with the company.

Responsibilities:-

• Responsible for handling Change and release management activities of SAP implementation project for 4 US locations.
• Prepared tool kit for tracking Change Workshops at 70 Sysco locations in Share Point.
• Conducted interviews, workshops and one-on-one meetings with the project SME's to gather and validate requirements.
• Proposed, Designed, and Implemented Jump start to SAP Learning Journal and Curricula for Sysco Associates and Leaders.
• Developed and Deployed Change Management Road map Overview for Upper Management
• Revised and Designed surveys for Sysco Employees to capture their feedback and better align the change management tactics.
• Performed feasibility study and risk analysis to identify the critical requirements from the user's perspective.
• Documented the business requirements specification documents for SAP- HR and Order to Cash Module using various process tools and techniques.
• Managed Change Request and Impact analysis process.
• Actively participated in refining existing change models and tools to deliver quality deliverables that meets stake holder needs.
• Successfully contributed organizational development knowledge in improving engagement strategies for Sysco Leaders and upper management
• Prepared Business Process Models and made recommendations for the business by incorporating Sysco business priorities and strategies.

Confidential

Role: Assistant Lab Manager/Quality Analyst

Confidential is the tier 1 leading public research university in the vibrant international city of Confidential. The Confidential is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award baccalaureate, master's, professional and doctoral degrees.

Responsibilities:-

• Accumulated requirements from various students through surveys, interviews and analyzed the requirements to improve course curricula.
• Conducted Gap Analysis during the review of the compliance items for improved future restructuring of Human Resource Development Program.
• Designed and Developed effective Training Manuals and Participant Guides for Training Certification Program offered by College of Technology.
• Collected and Recorded observational data related to Professional Certification Programs offered in Texas based on current market and trend analysis.
• Provided Instructional Support Services to graduate and undergraduate Professors.
• Managed Instructional Support Services lab.
• Provided online and face-face Statistics tutoring for Graduate and Undergraduate Students Graded Assignments
• Provided timely feedback and suggested revised learning strategy for Undergraduate and Graduate Students.
• Assisted Lab Manager in reviewing resumes and interviewing Lab Assistants.
• Actively supported different events and conferences conducted by Human Development Consumer Studies Department.
• Confidential tech is one of the fastest growing IT service companies which is ranked 10th by NASSCOM among the top Indian software and service exporters from India.

Confidential

Project Olympic was an initiative by Chevron to standardize the way it does the businesses worldwide. Business Processes were changed and a single information system was built in order to realize the potential of down stream's global functional organizations.

Responsibilities:-

• Responsible for Business Analysis activities for Order to Cash management application development for Chevron Corporation- Downstream business.
• Worked with multiple business stakeholders in a global environment to develop Software Requirement Specifications.
• Gathered Business and Functional Requirements from stakeholders in a virtual environment offshore .
• Successfully facilitated requirement gathering sessions using various techniques- Interview, Survey, focus group meeting etc
• Experienced in requirement analysis using various process tools- Flow Charts, Swim lane charts, Story board, UML methodology etc.
• Conducted root cause analysis on process inefficiencies and provided timely update on status
• Successfully performed Asp.net web based Performance and Functional Testing.
• Worked with developers and testers to make sure all intent has been taken care in each phase.
• Effectively handled the System testing phase- Defect triaging, Change request management, closing defects by functional validation.
• Performed Functional and GUI Testing to ensure that the user acceptance criteria are met.
• Performed back end database validation using SQL queries.
• Prepared weekly reports, consolidated reports generated by other team members, organized all the information and presented the final reports to the management from time to time.
• Served as a point of contact to handle and share requirements between Business Partners, Development Team, Testing Team, Design Team and Management.
• Involved in Systems Integration Testing SIT and facilitate User Acceptance Testing UAT in co-ordination with the business users.
• Actively involved in prioritizing requirements vs. deliverables throughout the SDLC in association with the Business Partners. Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams, using MS VISIO.
• Actively conducted meetings with development team to discuss related issues.
• Consolidated the Project Reports on a weekly basis, conducted status meetings and ensured all the accomplishments and pending activities are kept informed to the Management.

Confidential

Project Role:-Quality Analyst

Samsung partnered with L T InfoTech to do the research and development on global roll out of LTE technology on their devices. Samsung is one of the pioneers and market leaders in using LTE technology at present.

Responsibilities:-

• Responsible for Quality assurance activities for Protocol Conformance Testing in LTE network.
• Took the ownership of researching updating the SharePoint with the 3rd Generation Project Partnership 3GPP document changes.
• As a Quality analyst-documented and executed system test scripts in liaison with the development team for timely defect closure.
• Performed Functional and GUI Testing to ensure that the user acceptance criteria are met.
• Worked with Business Stakeholders in Korea and handled onsite offshore status calls.
• Participated in requirement analysis, estimation, planning of test plan and test cases.
• Performed Manual Regression Testing on each release to ensure all errors have been corrected.
• Designed business process flow and defect flow diagrams using MS Visio tool along with business analyst.