SUMMARY:

Over 8 years of professional, result-oriented, well-organized and an innovative lead and a team builder and also understanding in project management. Extensive experience in implementing financial projects, leading large cross functional teams and delivering high profile system management solutions.

• In-depth hands-on experience in problem management and resolving critical incidents within defined SLA's
• Expertise in full lifecycle of software development
• Proven relationship building and people management abilities
• Excellent project management, technical and problem-solving skills
• Strong facilitation, communication and presentation skills

PROJECT MANAGEMENT BUSINESS ANALYST SKILLS

• Lead and delivered enhancements to the Stock Transfer Services which comprised of a portfolio of applications including Escheatment, Check Reconciliation, Cash Dividend and Stock Dividend
• Handled wide range of projects involving dynamic requirements and critical timelines
• Handled multiple projects in parallel involving resource coordination from more than one location
• Managed projects through the entirety of their SDLC stages
• Possessed excellent ability to maintain good client relationship and seamless transfer of requirements to the technical team
• Experienced in conducting Joint Application Development JAD sessions for project definition involving requirement analysis, prototype creation, database schema and system design
• Experienced in gathering Business/Functional requirements and thereby creating Use Cases and Business Requirements Document BRD
• Handled Incident and Change management processes
• Evaluated solutions proposed by the development team, validated the same and implemented changes as needed to meet production support environment standards and guidelines
• Played an integral role in project resource planning, forecasting and prepared project estimates
• Exhibited excellent written and oral communication skills to coordinate globally located teams
• Ensured projects were delivered on time and with no defects
• Managed project budget and maintained resource time sheets
• Experienced in writing Test case, Functional and Non Functional Requirement Document
• Tracked and communicated project status to senior management on a weekly basis using excel reports
• Facilitated conference calls with internal departments to review goals and manage progress
• Created and maintained JIRA entries on a periodic basis for any issue that was raised during system and UAT testing stage
• Participated in weekly audits for project review and stuck to the delivery timelines to make sure the project status always remained in 'green'
• Mentored offshore team members to create a culture of accountability and constant improvement

ACCOLADES

• Received Mellon Spot Award for flawless completion of Royal Dutch Shell Scrip Dividend processing project while performing day-to-day production support activities in parallel
• Won numerous laurels and appreciations including an Exceptional Project Manager note from the BNY Mellon Shareowner Services client project managers and business team for good project execution and defect-free delivery
• Recognized as a SME Subject Matter Expert for Global Proxy processing, Year-end special processing and Scrip dividend processing
• Initiated and implemented brainwave value-adds by automating redundant processes and fixing regularly occurring job abends permanently that saved 54,000 for the client

PROFESSIONAL EXPERIENCE

Confidential

Client Description

The Stock Transfer application in Confidential provides Application Maintenance and Enhancements Services to Shareowner Services in addition to supporting its core business. It provides the various financial services required by the transfer agent. The BNY Mellon SS provides services to help public companies address needs associated with issuing stock and communicating with shareholders. Broadly, the services rendered include: 1. Shareholders service, 2. Corporate Actions, 3. Investor relation and communication, 4. Stock Plan Administrative Services. The Mainframe team of Systems Management Group handles Production support, Maintenance and Enhancement requests for the Stock Transfer application. It also works on resolving the various Help desk tickets raised by the Business users. The tickets can cover a variety of subsystems like Proxy services, Stock Transfers, Corporate actions, Check Reconciliation, Cash dividend services, Escheatment etc. and may involve change requests or just queries.

Project Manager / Business Analyst

Technologies and tools involved in the project - JCL, CICS, COBOL, DB2, IDMS and VSAM, MS Word, MS Excel, MS Visio.

Roles and Responsibilities

• Attended meetings to gather business requirements, assimilated them and created a break-up of the same in the form of functional components
• Created detailed functional specifications and coordinated with offshore development teams to come up with scalable design specifications
• Coordinated User Acceptance Testing UAT environment setup, prepared the UAT testing documents and resolved any code issues that arose during UAT
• Provided technical solution for all job abends, helpdesk ticket and high priority tasks
• Coordinated with offshore and onshore teams on day-to-day production support activities
• Improved the quality of deliverables by performing periodic code reviews
• Provided 24/7 on-call support whenever needed
• Resolved highly time-sensitive production abends within the pre-defined SLA's to avoid system outages

Onshore Project Manager

The purpose of this project was to build a new scrip dividend process for the client Royal Dutch Shell to facilitate shareholders under multiple cusips of the company to purchase shares in one main cusip. As the Project Manager my responsibilities were,

• Lead a team of 10 offshore resources to implement features that support the revised dividend distribution process
• Acted as the single point of contact for interacting with the client to discuss and resolve queries related to requirements, project status, resource allocation etc.
• Followed an effective communication plan to capture/document requirements, track progress and notify milestones that enabled the team to complete the project on time with zero defects
• Identified the risk involved, logged them in the Risk Traceability Matrix and proposed optimal solutions to overcome the risk forecasted
• Built the project scope, high-level design, project plan and hand-off documents

Confidential

This project was to build a new process to generate and transmit financial statements after each dividend cycle for the Piedmont shareholders. Earlier BNYM Stock Transfer application did not have the capability to generate Financial Advisor statements and hence this project served as an essential break-through. Roles and responsibilities handled were,

• Performed GAP analysis of the existing system and evaluated the benefits of the enhancements
• Developed critical project artifacts including Project plans using MS Project, Use case diagrams and Traceability matrix with UML and MS Excel respectively
• Worked with stakeholders to gather requirements and translated them to High Level Design
• Managed the analysis, design, development, testing, and implementation of the enhancements
• Liaised with SMEs and business owners to create and document the risk plans using ITIL best practices

Offshore team member/Lead

Project Summary

The Stock Transfer application supports the core business of the Bank of New York Mellon shareowner services system. It provides various financial services required by the transfer agent. This includes: Record Keeping Services Transfers , Proxy Services, Cash Dividend Services, Stock Dividend Services, Corporate Actions, Dividend re-investment, Direct Registration, Dividend Reinvestment Direct, Issuance, Restricted Stock Plans, Employee Owned Shares, Hypothecation and Cost Basis Tracking.

Roles and Responsibilities

• Provided on-call support for the BNY-Mellon SS transfer agency batch system
• Fixed emergency production abends within Estimated Time of Accomplishment identified for each application
• Worked on enhancements viz.: Changing business rules, S/W upgrades etc.
• Worked on Problem Notifications viz.: identifying and solving potential problems, providing workarounds for critical business tasks etc.
• Involved in peer reviews, Unit Testing, System testing etc.
• Managed resolving all help desk tickets based on their priority within acceptable timeframes to avoid escalations

Confidential

Developer/Offshore Team Member

Project Summary

The purpose of this project was to provide maintenance, enhancement and support for the Morgan Stanley Transfer agency application. The Transfer agency application mainly consists of Variable Price, Money Markets, State of New Jersey and Active Assets systems. Variable Price EQU is the record keeping system for open-ended equity funds, and closed-end funds. Money Markets ILA is the record keeping system for investors seeking income and preservation of capital. Active Assets AAA is a money market record keeping system for preferred customers. State of New Jersey is a money market record keeping system with participation limited to only NJ municipalities.

Roles and Responsibilities

• Implemented enhancements to the Active Assets system to incorporate customers' needs
• Validated designs created by development team against the given functional specifications
• Contributed to Software testing and executed automated test plans and cases to uncover, identify and document problems and their causes
• Created technical documentation for training and troubleshooting purposes.