SUMMARY

• Over four yearsof extensive experience as a Business Analyst and Quality Assurance Tester particularly inHealthcare Insurance, Chemical Industry and Mortgage domains.
• Experience in Business Requirements Gathering, Requirement Elicitation Techniques, Requirements Prioritization, Requirement Documentation, Requirement Planning and designing Management.
• Comprehensive knowledge of Business Analysismethodologies Software Development Life Cycle(SDLC), and Testing Life Cycle using Iterative Rational Unified Process (RUP),Agile and Waterfall.
• In depth knowledge of Unified Modeling language (UML)in visualizing and in documenting the artifacts using Use Case diagrams,Class diagrams, Sequence diagrams, and Entity Relationship diagrams. Process Modeling in Rational Rose and MS Visio.
• Excellent analytical skills to identify, recommend and implement complex business event processes and high level models to capture Business rules, Data logics, business requirement documents (BRD)and functional specification documents (FSD).
• Extensive experience in conducting Joint Application Development (JAD) sessions with end - users, business analysts, software developers and quality assurance teams for project meetings.
• Skilled in Software Quality Assurance processes, software analysis & design, user interface (UI) specifications and technical designs.
• Proficient in preparing Test Plans, Test Scenarios, Test Cases, Test Scripts.
• Proficient in the use of the Microsoft Office suites: MS Wordfor documentation, MS Excelfor use cases, MS Visiofor modeling, MS-Accessfor data analysis and MS PowerPointfor presentations.
• Modeled, managed and communicated requirements throughout the project life cycle and performed GAP and Impact Analysisagainst requirements specifications to determine fit.
• Experience in conducting GAP analysis by identifying existing technologies, documenting the enhancements to meet the end-state requirements.
• Expertise in the various techniques of datacollection through CRM's & meeting facilitation's(questionnaire, personal interviews and JAD sessions).
• Worked with Project Managers, developers and QA teams under different circumstances with specified project schedules.
• Executing Smoke, Black Box, Integrated, Regression testingandUser Acceptance Testing (UAT). Identifying issues and logging defects when required.
• Proven ability to work both as a part of the team and independently to achieve project quality goals and to improve Business processes.
• Strong Critical,Analyticaland Problem Solving skills, Multi-Tasking abilities, with proven experience in utilizing people and process knowledge to assist enterprises in making critical decisions.
• Effective Communicationskills in/ as service delivery process management for making high-impact Business Presentations, Documentation, writing and developing Business Reports and Technical Specifications.
• Strong understanding of Business Requirement Documentsand converting them into technical and functional documents.

TECHNICAL SKILLS

Software Modeling Tools: Microsoft Office Suite, Rational Rose, MS Visio, UML, MS Project, Requisite-Pro, Rational Clear Case, SharePoint.

OOA/D Methodologies: Rational Unified Process (RUP), Software Development Life Cycle (SDLC), STLC, Waterfall, UML

Databases: Microsoft Access

Languages: Visual Basic

PROFESSIONAL EXPERIENCE

Confidential, NY

Business Analyst

Responsibilities:

• Meet with client groups to determine user requirements and goals. Act as a Technical Resource from a system requirement standpoint, to both business users and the technical teams.
• Extract business requirements from the end users keeping in mind their need for the application, and documenting it for the developers. Update and maintain the documents in SharePoint for easy accessibility.
• Implementing Rational Unified Process (RUP) methodology of application development with its various workflows, artifacts and activities to provide concise documented summary of the available Health Insurance plans and analysis of future Health Plan structure systems.
• Manage all phases of project life cycle (Agile SDLC model) including requirement planning and analysis with the business team, co-ordination and reviewing with development team and planning System Development Life Cycle.
• Analyzed business requirements into high level and low level Use Cases, Activity Diagrams / State chart Diagrams using Rational Rose following UML methodology.
• Conduct JAD sessions periodically with various stakeholders at different phases of the Software Development Life Cycle (SDLC) to discuss open issues and resolve them.
• Involvement in the Preparation of FRD’s (Functional Requirement Documents) and supporting Testing Documents.
• Conducting and facilitating review meetings with technical teams for business and QA represenation.
• Execute the validation of Claims Reports and Pre-authorizations of the members to confirm accurate business usage of the Health benefits and later participation in the development Test Cases based on the outcome.
• Performed a GAP analysis which involved understanding the reports in the old financial management system and documenting the variant gaps found in the compatibility of the existing system infrastructure with the new requirements.
• Used MS Project for project planning and status reporting. Created Gantt Charts to illustrate project schedules, Work breakdown structure and Resources used.
• Involved with the QA team in monitoring software testing including developing and recommending Test Plans.
• Created test criteria for User Acceptance Testing (UAT) with QA team to check the functionality as an end user.
• Communicated project progress to appropriate persons; make recommendations for resolution of issues, based on current project status.

Environment: MS Project, Rational Requisite pro, Gap Analysis, UML, RUP, Agile, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio)

Confidential, Danbury, Connecticut

Business Analyst

Responsibilities:

• Acted as a Technical Resource from a system requirement standpoint to the business users to extract the business requirements keeping in mind their need for the new upgrades and configurations to the application, and finding ethical options to improve customer payment profiles.
• Gather, Understand and articulate Business requirements based on the process flows. Derive and create User Requirement Specification (URS), Business Requirement Document (BRD). Maintain and document the findings/ reports as backup in SharePoint Repository for the technical teams of developers.
• Analyzed business requirements into high level and low level Use Cases Designed and developed Activity diagrams as well as Sequence diagrams via MS Visio.
• Worked closely with other Confidential business groups to resolve issues and reach decisions in a timely manner.
• Major contribution in the ongoing assessment analysis of customers' credit limits and risk assessments on the amount of credit line extensions to the customers.
• Conducted JAD Sessions to develop an architectural solution that the application meets the business requirements, resolve open issues, and change requests.
• Analyzed as As-Is' and To-be' scenarios, documented/ designed process mapping diagrams, and documented the business process scenarios with detailed technical terminology.
• Coordinated and communicated latest requirement expectations within the technical and non-technical teams for a cohesive and flawless customer interface.
• Conducted training sessions to familiarize users with system and obtained deliverable sign-offs.
• Involved in Gap Analysis and assisted the development team to understand the To-Be process.
• Provided management with a complete analysis on key performance index metrics, reports & schedules as necessary & participated in the design walkthroughs meeting using MS Project and SharePoint repository.
• Assisted the QA team in monitoring software testing including developing and recommending Test Scenarios based on requirements.
• Worked in several types of Functional testing methods including Black Box testing, Smoke testing and User Acceptance Testing.
• Created test criteria for User Acceptance Testing (UAT) with QA team to check the functionality as an end user.
• Communicated project progress to appropriate persons; make recommendations for resolution of issues, based on current project status.

Environment: MS Visio, MS Project, RUP Methodology, Gap Analysis, Agile, MS Office Suite, UML, Requisite Pro, Word, PowerPoint and MS Excel, Test Manager, ClearQuest, Windows 2007

Confidential, Des Moines, Iowa

Business Analyst

Responsibilities:

• Met with client groups to determine user requirements and goals. Acted as a Technical Resource from a system requirement standpoint, to both business users and the technical teams.
• Investigated, reviewed, and analyzed Mortgage based loan systems to expand and track the activities of individual mortgage loans including mortgage delinquencies within a portfolio using end to end loan service/ technology.
• Utilized Rational Unified Process (RUP) to configure and develop process, standards and procedures to determine eligibility for mortgage assistance.
• Created Need Analysis Documents of the requirements gathered through JAD and individual elicitation sessions.
• Responsible for measuring, monitoring and analyzing market risk. Assist dept. heads in defining risk methodology and strategy. Evaluate risk valuation models.
• Analyzed business requirements into high level and low level Use Cases, Activity Diagrams / State chart Diagrams using Rational Rose following UML methodology. Analyzed the reporting requirements' feasibility with the Data Sources and prepared a GAP analysis report.
• Created Data structure and Data model diagrams of Complex Workflows and Processes associating myself with Data Analyst using MS Visio.
• Created URS-User Requirement Specifications and FRS- Functional Requirement Specifications documents based on the organizational changes and stakeholder impacts from both organizations. Used Sharepoint for extracting information and maintaining back up from both the organizations.
• Provided management with performance index metrics, reports & schedules as necessary & participated in the design walkthroughs meeting using MS Project for enhanced organizational process and procedural outcomes.
• Worked alongside with developers in documenting and resolving production issues and Change Requests in Rational ClearQuest.
• Worked with business users and production teams to identify and map detailed current processes, identify gaps and failure points, perform root-cause analysis and develop functional requirements that supported overall strategy, goals and objectives.
• Conducted training sessions to familiarize users with system and obtained deliverable sign-offs.
• Reviewed and incorporated enhancement to current functional testing scripts.
• Set up definitions and process for test phases including Product test, integration test and user acceptance test (UAT).
• Worked as an Interface between the users and the different teams involved in the application development for better understanding of the business and IT processes

Environment: Requisite Pro, Gap Analysis, Rational Rose, ClearQuest, Test Manager, MS Visio, MS Project, RUP Methodology, Windows 2000, MS Office Suite.