SUMMARY:

Eighteen years in program portfolio management, cross functional team management, SDLC, transformation, mentoring, business planning, market evaluation and product launches, technical planning on a global basis. Eight years in global product development and management and product lines launches Twelve years in research and development, network design, application research and development planning and deployment management with continuous improvement initiative / support. Twelve years of ITIL, CoBIT and company proprietary best practice field experiences Familiar with Finance, IT and healthcare backend infrastructure service delivery regulations; 5 years as finance PM. 10 plus years P & L responsibility in multimillion dollar range for infrastructure related portfolio / program - Managed PMs, coordinators, and cross functional teams to deliver global multimillion dollar program/ portfolios for 10 years Initiate and monitor portfolio, and relevant SLA, benchmark and progress Master’s degree in Telecom Management specialized in wireless and IP networks, technologies with global standard, policy and market management focus. Project Management Professional certified; Certified agile coach Certified Agile Product Manager with 8 plus years of experiences in both agile coaching and product management Chinese/Taiwanese and English bilingual

Global team leadership, PMO guideline, PMO framework and governance, Program and portfolio management, Program implementation/ deployment, Agile project management, Process improvement, Business planning, Mentoring, Product positioning, Cross functional department leadership, Product management, ITIL, cloud/ new services planning and deployment, infrastructure standardization and other international involvement, NPI. CoBIT.

TECHNICAL SKILLS:

Telecom: High level understanding of LTE, CAMEL, PDSN, WAP, SCP, STP, 3G/4G/5G, MMS, CDMA 1xEVDO Strong understanding of SMS, M2M, IoT, USSD, OSS/BSS, SIM technology and other GSM protocols Strong understanding of SIP, VoIP technology, hosted and CPE style IP PBX technologies and functionality, IVR, Cloud telecom solutions; QoS, SLA Cable DOCSIS, FTTx, CATV, CCTV, Broadband Internet, Interactive TV, Pay Per View (PPV), VoD, HFC, Coaxial, CATS, CDS, DVB, MPEG2 and 4,HD TV, Various modulation and encryption techniques, such as QAM, QPSK, FSK Familiar with NTSC and ATSC, PAL/SECAM standards and CRTC and SCTE specifications

Other skills: Network security, Microsoft project, Share point, Clarity, HP PPM, MS dynamics, service now, Citrix, Primavera, Plainview, Visio, Access, Excel, PowerPoint, open source, XP/O365, SharePoint, Linux, Routers, Switches, Hubs, Computer Hardware and Peripherals, RAID, SD WAN, Cloud, Data Center, Azure, O365, AWS, LAN / WAN, TCP/IP, VPN, Fiber optic etc. Analytics, AI, HTML, Search- Engine Optimization & working knowledge of SQL, Salesforce, Microsoft .net, UNIX, SAP, Oracle, Citrix, JAVA, J2EE, JIRA, confluence.

PROFESSIONAL EXPERIENCE:

IT consultant

Confidential

Responsibilities:

• Led and participated in PMO guidelines, benchmarking, ITIL, SLA and strategic goals setup, assignment and improvement Effectively managed key stakeholders’ expectations for major project success in local/ international market deployment; contract value in million dollar range Led and evaluated program finance/budget and adjust/ monitor through entire research and development lifecycle. Led and managed vendor selection / sourcing process to ensure ITIL and CoBIT benchmark is met through implementation
• Planned major project requirements and deliverables with contingency plans to ensure project deliverable timeliness and mitigated risks Led global teams in cross functional departments including research and development to deliver major international product lines with multimillion dollar international contract value under tight schedule Recognized opportunities and developed achievable milestones and processes; acquired major channels within 6 months and increased sales by 50% Revived 3 major product lines within 1 year saving multinational fortune 1000 company millions of dollars in research and development funds raised bottom line profit by 200%. Efficiently managed teams, projects and responsibilities within matrix organization with satisfying agile development results Led multiple mobile/ telecom devices from concept inception through global and launch with success; clients include top five Ethernet/ Telco user devices worldwide. Implemented PMIS (portfolio and program management process) system for project knowledge management and change control purposes. Planned, managed major product line estimation and finance with senior management for market success.
• Established practical timeline, WBS, critical path control based on solid field technical and management experiences Managed SDLC with agile project management method with team on global technical projects and participated in mentoring, feedback in PMO Monitored and controlled supplier and potential risks which contribute to project success Selected, and collaborated with supplier; monitored potential risks which contribute to project success Ability to evaluate project from all perspectives such as: legal, technical, business, market, finance. Consulted corporate and business accounts with global mobile standard and architecture according to international standardization progress, national/regional regulation and company demand.

Confidential

IT product manager

Responsibilities:

• Research market, client and competitors’ solutions for cloud transformation solutions; ensure the solution adhere to corporate strategic direction Discuss requirements and priorities with stakeholders, using scorecard method to facilitate decision-making. Initiate RFI/ /RFQ and RFP sessions and follow up with in-depth discussions/ demonstrations Facilitate vendor onboarding processes with procurement and legal team Responsible for solution communication material which is used for executive decisions Provide recommendations for suitable products/ solutions Collaborate with technical department on initial POC setup and acceptance/approval
• Led dashboard reporting redesign effort to track internal issues and future new channels/ customer onboarding Participate in partner onboarding business discussion on a regular basis providing business program management support; provide consulting advise towards business decisions Assist in customer individual resolution when technical team is short-staffed; Formed pipeline and resolution priority operation method when customers grown out of resources’ support Follow up with partners to grow channels with business development team; review and adjust targeted sector, plans with the business development teams.

Confidential, New Jersey

Agile coach/ senior manager

Responsibilities:

• Help team established process to prioritize delivery per spring Participate client and team meetings to identify and recommend areas of improvement Monitor KPI and delivery for continuous improvement opportunities

Confidential, New Jersey

Product program management/ agile coach

Responsibilities:

• Agile transition; established JIRA dashboard for program and managed progress Continuous Improvement New product development process management Prioritizing requirements and roadmap; portfolio and KPIs trending
• Established roadmaps and delivery priorities; align resources according to priorities with scorecard method. Partner with business units and senior executives to facilitate and support new decision making Lead and facilitate the development, implementation and continuous improvement for critical processes Train/Mentor & support peers during business transition Lead project selection, KPI. OKR, portfolio finance and POC soft launch process Managed full SDLC programs with cloud and AI related initiatives; established JIRA departmental board Managed group of projects within program according to business priorities and stakeholder consensus
• Managed stakeholder relations to ensure that project delivery expectations are clearly defined and met. Managed vendor relationships, where applicable and required. Dashboard report in weekly senior management meeting to alleviate any issues and obstacles. Led team delivering projects within the constraints of scope, time, budget and within the PMO’s framework. Developed detailed work plans, schedules, estimates, and resource in conjunction with project team members. Identified, and managed risks for program success. Driven and tracked change management work as project deliverables are rolled out, Maintained project and program deliverables, repository and knowledge base for the team, leverage SharePoint …etc.
• Work with leadership team to define and review bench mark (ITIL, CoBIT, OKR ) and current service offerings Established roadmaps and delivery priorities; align resources according to priorities Partner with business units and senior executives to facilitate and support new decision making with scorecard method Initiated delivery priority pipelines for operational efficiencies and governance purposes - Participated in evolving standard operational protocol activities during delivery - Lead and facilitate the development, implementation and continuous improvement for critical processes Train/Mentor & support peers during business transition Managed group of projects within program according to business priorities and stakeholder consensus Managed stakeholder relations to ensure that project delivery expectations are clearly defined and met Led team delivering projects within the constraints of scope, time, budget and within the PMO’s framework. Managed vendor relationships, where applicable and required. Dashboard report in weekly senior management meeting to alleviate any issues and obstacles. Developed detailed work plans, schedules, estimates, and resource in conjunction with project team members. Identified, and managed risks for program success. Driven and tracked change management work as project deliverables are rolled out, Maintained project and program deliverables, repository and knowledge base for the team, leverage SharePoint …etc.

Confidential, NYC, NY

Senior delivery manager

Responsibilities:

• Established PMO framework, guidelines with senior executives Planned and deployed new integrated PMIS database with PMO and senior executives for operation efficiency Review program portfolio priorities, OKR and status to align with corporate strategy and adjust priorities Partner with senior executives, multifunctional departments and delivery partners to define service benchmark Managed resource allocation to align with portfolio priority Establish program finance/ budget with senior executives and monitor / control budget/ resource assignment through SDLC Led team delivering projects within the constraints of scope, time and within the PMO’s project management framework. Realign priority and negotiate senior management stakeholder’s expectation in senior management meeting Developed detailed work plans, project schedules, estimates, and resource plans in conjunction with project team members.
• Managed full SDLC projects/ programs Managed group of projects within program according to business priorities and stakeholder consensus - Identified, and managed risks for program success. - Managed stakeholder relations to ensure that project delivery expectations are clearly defined according to ITIL, COBIT. - Driven and tracked change as project deliverables are rolled out, including activities such as finance, priorities,, communication, risk, resources and documentation. - Managed vendor relationships, where applicable and required. - Dashboard report in weekly senior management meeting to alleviate any issues and obstacles. - Provided feedback for PMIS deployment and PMO guideline establishment - Maintained project and program deliverables, repository and knowledge base for the team, leverage SharePoint …etc.

Confidential, Middletown NJ

Program Manager

Responsibilities:

• Upgrade and implement multimillion dollar budget IP network services for enterprise clients with CxO, executives and remote/ local team including contractors, 3rd parties, and consultants. Leveraged both agile and waterfall methodology -Managed group of projects within program according to business priorities and stakeholder consensus - Led and support PMs to deliver projects within triple constrain and managing interdependencies - Partner with business and finance department to define, monitor and control budget throughout the programs; used prism tool - Prepare audit material and support formal governance meetings - Led team delivering projects within the constraints of scope, time, budget and within the PMO’s framework (ITIL, CoBIT, OKR). - Identified, and managed risks for program success. - Realign priority and negotiate senior management stakeholder’s expectation in senior management meeting
• Developed detailed work plans, project schedules, estimates, and resource plans in conjunction with project team members. - Managed resource allocation to align with portfolio priorities - Managed stakeholder relations to ensure that project delivery expectations are clearly defined and met. - Driven and tracked change management work during project SDLC, including, communication, and documentation. - Managed vendor relationships, where applicable and required. - Dashboard report in weekly senior management meeting to alleviate any issues and obstacles - Maintained project and program deliverables, repository and knowledge base for the team

Confidential, New York, NY

Service Delivery Manager/ Agile coach

Responsibilities:

• Directed clients’ IT department strategy, business model, processes and budgeted efforts for long term growth− Managed portfolio of projects with remote / local PMs, participated in improving PMO efficiencies
• Established and evolved portfolio service for consulting practice continuity
• Facilitated partner and suppliers’ PLM and NPI efforts by market input and consulting necessary changes; Managed overall SDLC, product development lifecycle for stakeholder approval with global, licensing as part of the process.
• Championed application/ network requirement development and led development across departments gained long term customer’s faith.
• Sourced in partners and solutions; led team delivering projects within the constraints of ITIL, CoBIT framework Negotiated benchmark, and SLAs with clients and senior executives
• Software and Database development/ integration with remote and local teams on platforms such as Linux, Microsoft, Share/ hosted environment, cloud services (IAAS, SAAS, PAAS) which successfully increased business efficiency by 200%. −Hardware/software/application integration for cable ISP, WiFi, WLAN, VPN, VoIP, SIP and other relevant services/ infrastructure. Technology encompasses: DOCSIS, 2.5G/3G platform, and relevant protocols and applications cross different standards and geographical boundaries with ROI and business continuity in mind.
• Led database and VPN multi-site data sharing development, network evolvement for companies with frequent changes and large data volume exchange by both agile/scrum and traditional method with success.
• Facilitated and participated in indirect partners’ government bids process analyzing network systems, sourcing relevant network components and bidding processes in North America ed and designed/deployed multiple software development projects with agile/ waterfall method and maintain multimedia sites for data sharing /distribution purposes, established company’s international footprint.
• Established international corporations’ online presence and software hardware environment for efficiency
• Led remote and local teams to deliver development projects under tight deadline with satisfaction
• Managed full SDLC projects/ programs
• Led database and VPN multi-site data sharing development for companies with frequent changes
• Consulted customer on converged data and voice traffic integrating solutions by minimum technology/business changes. Solutions: Telus, Rogers, Cisco, SMC, Microsoft, opensource,Linksys, Dlink, Netgear, Avaya, NorStar, TCom, Shala, AT&T…etc.

Confidential

Product /Project Manager

Responsibilities:

• Launched Research and Development efforts from Britain, North America and finalized wire line and wireless product features, promoted products with local Research and Development team, Sales, Telecom Vendors, third parties, and project teams; CLEC, ILEC vendor solutions. Solution similar to Cisco
• Established three major CLEC and ILEC carriers with killer features/ applications
• Championed requirement development, global standardization process ( 3G / 2.5G: UMTS, CDMA 1xEVDO, MMS, USSD, and global backward compatibility) with various applications and infrastructure issues to retain/acquire major clients
• Won and maintained 2 national wireless carriers for future central office switching system upgrades
• Led NPI, PLM, RFP, RFI, RFQ efforts to contracts and market launch
• Participated in government bidding and contracting processes within cross geographical and cross departmental teams with contracts valued in millions
• Create and maintain delivery according to ITIL and CoBIT framework.
• Track progress and variances and mitigate risk with standardized PMI method.
• Managed Portfolio of projects and participated in program and departmental strategic development with CxO, executives and senior managers quarterly
• Led and aligned long term product roadmaps/ features; prioritized product backlogs with senior management to market launch Led and provided product to channels and major accounts during semiannual meeting
• Managed counterpart PMO’s efforts within the company and external channels, vendors, third parties’ efforts for project program progress, adjust strategic directions in biweekly meeting and established CR processes
• Managed project portfolio costs, and budgets by ABC accounting, also managed BOM and component costs
• Led NPI, PLM, RFI, RFP, RFQ efforts to market launch
• Participated in forecast meetings and quarterly evaluation meetings for project benchmarking
• Led initial product research and development design / launch plan; effectively introduced the product to various channels and accounts with significant revenue contribution; product campaign and operation management
• Led requirement development process through requirement compliance and various project gates with global team; managed vendors, alliances, and global standardization issues to various product successful launch.
• Designed in chipset with application solutions for various global vendors and successfully gained market share worldwide.
• Managed project implementation including design, specifications, testing, SDLC and deployment and resulted in efficient internal ecosystem and saved 50% resources/ costs
• Managed projects milestones and critical path to meet deadlines and resulted in more productivity as a team.
• Led Research and development efforts from concept design through all gates to delivery for international multimillion contracts
• Established project management office’s best practices (ITIL, CoBIT) and learned lessons for strategically significant clients
• Led and participated process improvement and agile operation to accelerate project delivery

Confidential

Strategy Specialist

Responsibilities:

• Participated in global cable alliance and standardization process to certify user devices and established carrier s pricing, service infrastructure.
• Planned and participated local/ global regular semiannual stakeholder and vendor meetings and conferences to align strategic understanding and adjust product development direction prior to market launch; product campaign and launch operation management
• Coordinated multi - functional departmental major strategic initiatives and a portfolio of projects with counterparts PMs
• Participated in bi weekly PMO meeting with senior management for strategic initiative, prioritizing efforts, CR and process improvement relevant to ITIL, CoBIT benchmarks
• Managed vendors and partners initiatives and integrated into program/ project management directives according to decisions made in biweekly PMO meeting
• Participated and led pilot program and pre product trial research to market launch
• Developed alliance plan with community to provide cable internet service as packaged services which lead to 10,000 more user counts and later on an alliance business model
• Gained shareholders approval on deploying cable ISP services and infrastructures national wide with the team

Confidential, L.A. CA

Coordinator/Database Architect

Responsibilities:

• Coordinated, controlled delivery schedule, quotation, client issue resolution −Established customer database which streamlined processes to achieve 200% more operational efficiencies based on Microsoft technologies