SUMMARY:

• Expert wordsmith with technical skills: versatile and deeply experienced in all phases of business - directed IT documentation and web content management. I have held the following positions both full-time and in combination (for a position-detailed view, Ctrl-click the position you are filling; use the last link for a traditional work history view)
• IT Business Analyst
• Technical Writer
• Content Manager
• Software Trainer
• QA Lead / QA Tester
• Experience in all major academic and corporate operating platforms, including all versions of MS Windows; Mac OS X (including vmware installations); Linux. Advanced in the use of MS Word, Excel, PPT, Visio. Advanced skill in writing and/or parsing XML, HTML, and CSS. Experienced with MS Sharepoint, Lithium Forums/Tribal Knowledge Base, Interwoven CMS. Expert in the use of the Vignette CMS, Tridion Content Management System (Tridion r5 CMS), Inquira CMS, Day CQ CMS. Experienced with Adobe Acrobat Pro and Dreamweaver.
• Excellent verbal and writing skills; author of four books and numerous content published online. Experienced editor of both print and web published content. Advanced knowledge of web design; reviewer for 3 years for the Webby s, an annual s show for web content and design.

TECHNICAL SKILLS:

Skills: I can do a lot of things in IT: read CSS, XML, and write HTML; perform SEO analysis for websites; handle styling, formatting, and macros in word processing apps; set up and troubleshoot lots of different types of hardware; install and configure operating systems; handle myself at a Linux shell command line; set up a working Windows environment within vmware or Parallels on the new Intel Macintosh machines; gather and write requirements for web applications; and test software in any browser on any platform.

PROFESSIONAL EXPERIENCE:

: Confidential, New York, NY

Business Analyst and Technical Writer

Responsibilities:

• Website development project in a content managed setting based on implementation/customization of Adobe Day CQ5. deployment and customization of the Day CQ5 CMS preparatory to business development of a 1,000+ page website for emarketing and ecommerce purposes.

Confidential, New York, NY

Business Analyst

Responsibilities:

• I assessed the scope and gathered requirements from business managers, users, and stakeholders for new projects and enhancements to existing; documented requirements with BRDs and functional design documentation/diagrams in Visio; conducted meetings for requirements gathering, analysis, and tracking on an ongoing basis throughout the project life cycle. Interfaced with corporate web governance and web security teams to ensure that application code, db connections, SSO requirements were in compliance. I wrote business cases and use cases for both requirements and unit testing, and participated in unit testing. All necessary documentation and deliverables were completed and approved on schedule.

Confidential, Stamford, CT

WCM and Content management specialist

Responsibilities:

• Website analysis and metrics reporting
• Technical writing for user CMS guides, Sharepoint instructional material, site analysis reports, statistical summaries
• Statistical analysis of corporate sites as to code, content, navigational structure

Confidential, New York, NY

Business Analyst and Technical Writer

Responsibilities:

• Project involves customization and implementation of the Day CQ5 CMS. Documented all requirements and processes, wrote technical documentation and unit test cases for the project. All necessary documentation, more than 300 pages of Word, Visio, PDF, and image flow documentation, was successfully created and delivered ahead of schedule

Confidential, New York, NY

Content manager, technical writer

Responsibilities:

• HTML to the Tridion r5 CMS platform for their emarketing data center. I produced technical documents, user manuals, and materials for the emarketing data center and for end user and system documentation, and led both classroom and remote online for end users and CMS administrators.

Confidential, Jersey City, NJ

QA Lead

Responsibilities:

• Projects included a system-wide Linux migration project involving porting some 300 web properties and applications from old Solaris servers to new HP Blades running Suse Linux, for which I wrote technical manuals and contributed to procedural runbooks for system administrators.

Confidential, New York, NY

Responsibilities:

• Wrote technical documentation and user manuals for the Group Insurance division's comprehensive claims/underwriting/premium/policy system and a data warehouse reporting application. Designed, authored documentation, and trained users from their sales force team in the production, analysis, and presentation of statistical data and reports for group policyholder meetings and presentations.
• Excellent verbal, writing, and analytical skills
• Experienced content author/editor of corporate and e-marketing material
• Expert in use of editorial standards (AP Stylebook, Chicago Manual of Style)
• Expert in use of/compliance with web best practices and standards (W3C)
• Experienced interviewer of business stakeholders, IT staff, executive leaders
• Experienced with several corporate-level CMS products, including Tridion, Day, Wordpress, Inquira, Interwoven
• Expert in MS Word, Visio, Excel, PPT
• Experienced author and content editor of both print and online publications

Confidential, Stamford, CT

Specialist (Inquira and Interwoven CMS) and technical writer

Responsibilities:

• XML and HTML code review and authoring of new sites and pages
• Content editing and authoring in collaboration with business-side SMEs
• Website analysis and metrics reporting
• Statistical analysis of corporate sites as to code, content, navigational structure
• Moderation and content mgt. within Lithium forums

Confidential, New York, NY

Business Analyst and Technical Writer

Responsibilities:

• Freelancing and working on an editorial assignment for the Anthony Publishing Co., on a new book that was released in January, 2010. I provided content review, design advice, and editorial guidance for a 300 page book on psychological aspects of self-development.

Confidential, New York, NY

Software trainer

Responsibilities:

• Involved with site conversions from traditional HTML to the Tridion r5 CMS platform and new site creation for multiple business units. Also wrote and administered site content for emergency informational sites created to address the economic crisis of late 2008.

Confidential, New York, NY

Specialist, technical writer

Responsibilities:

• Designed and delivered all to domestic (classroom) and international (remote) users of the Tridion CMS. Authored all manuals, online documentation/resources, created video/multimedia content in Camtasia and PPT, and created/managed online and phone help center for handling post- inquiries and problems from end users.

Confidential, New York, NY

Business Analyst

Responsibilities:

• involved in unit testing of CMS deployment and CMS customizations for Day CQ5. Authored traceability matrix to guide further unit testing.

Confidential, New York, NY

Content Manager

Responsibilities:

• involved in unit testing of CMS deployment/customizations and site development activities in CMS settings.

Confidential, New York, NY

Business Analyst

Responsibilities:

• Involved in unit testing of completed web application for a financial reporting tool developed according to requirements. Tested for compliance with corporate web governance and web security standards.

Confidential, Jersey City, NJ

QA Lead

Responsibilities:

• Multiple projects for the e-business technology data center of this large insurance and financial services firm. Projects included email marketing application and marketing landing page testing, MS Project Server, e-site Manager (eSM, a custom-built website creation/CMA application running on a Vignette backend for use by global business units), regular (weekly) testing of Confidential .com in the Vignette CMS, a year-long, system-wide Linux migration project involving porting some 300 web properties and applications from old Solaris servers to new HP Blades running Suse Linux.

Confidential, New York, NY

Business-side UAT Lead

Responsibilities:

• I led and participated in all User Acceptance Testing of the Group Life and Disability Insurance System, a division-wide data management system for claim, underwriting, premium, policy, tax, and finance. Authored UAT test cases and test reports.

Confidential, Stamford, CT

Content management specialist and technical writer

Responsibilities:

• XML and HTML code review and authoring of new sites and pages
• Content editing and authoring in collaboration with business-side SMEs
• Website analysis and metrics reporting
• Statistical analysis of corporate sites as to code, content, navigational structure

Confidential, New York, NY

Business Analyst and Technical Writer

Responsibilities:

• Freelancing and working on an editorial assignment for the Anthony Publishing Co., on a new book that was released I provided content review, design advice, and editorial guidance for a 300 page book on psychological aspects of self-development.

Confidential, St., New York, NY

Specialist, technical writer

Responsibilities:

• involved with converting their international e-business websites from traditional HTML to the Tridion r5 CMS platform for their emarketing data center. I produced technical documents and materials for the emarketing data center and for end user and system documentation, and led both classroom and online for end users and CMS administrators.

Confidential, New York, NY

Business Analyst

Responsibilities:

• I assessed the scope and gathered requirements from business managers, users, and stakeholders for new projects and enhancements to existing; documented requirements with BRDs and functional design documentation; conducted meetings for requirements gathering, analysis, and tracking on an ongoing basis throughout the project life cycle. I wrote business cases and use cases for both requirements and in-development testing.

Confidential, New York, NY

Sole QA rep

Responsibilities:

• Projects included email marketing application and marketing landing page testing, MS Project Server, e-site Manager (eSM, a custom-built website creation/CMA application running on a Vignette backend for use by global business units), regular (weekly) testing of Confidential .com in the Vignette CMS, a year-long, system-wide Linux migration project involving porting some 300 web properties and applications from old Solaris servers to new HP Blades running Suse Linux, for which I wrote technical manuals and contributed to admin runbooks; and an e-business platform, a comprehensive integration of all corporate web applications into a total CMS solution.

Confidential, New York, NY

Claims Analyst

Responsibilities:

• Disability, and Major Medical/Long Term Care insurance division of this major insurance and annuity provider. I reviewed and case-managed life and disability claims, with a focus on psychiatric disabilities. I also ran reports on diagnostic incidence and became expert in both the ICD-9 and DSM-IV diagnostic coding systems.