SUMMARY:

• Early career developer who became a techno - functional business and systems analyst. Progressed in having 15+ years in project management and business analysis. Long tenure permanent roles in Healthcare, Food, & Real Estate space. Sought contract & consulting roles to acquire experience in direct client consulting. Currently seeking permanent full time senior level Delivery/ Product Manager role that will utilize my analytical, creative, client-facing and leadership skills to develop new methods, processes and systems and SDLC.
• 15+ years of Business Analysis & Project Management & Program Management in system integration, testing & full SDLC and change management process.
• Very detail-oriented thinker, with expert troubleshooting, problem-solving and analytical design skills.
• Solid interpersonal communication, supervisory and unsupervised time-management skills.
• Effective communicator and interacting at all technical levels from QA analyst to network specialist, from developer to CTO.
• Strong client facing skills, and comfort with being point person to the end user / client for the product or services.
• Excellent negotiation and issue resolution skills and thrives at working in fast paced environment.
• Extensive experience designing, building and implementing SaaS and SOA solutions, utilizing Java, UNIX/Linux & Oracle technology stack.
• Sees the “big picture” while maintaining a strong attention to detail.
• Anticipates and addresses needs of customers and business partners.
• 5+ years in Healthcare Industry sector ( Hospital system implementation, PBM, and Claims processing )
• 5 + years of Pre-Sales and Post Sales Support as Business Analyst (SME) & Project Manager.
• Superior Data Analysis Skills with previous ETL experience SQL Server Integration Services (SSIS).

TECHNICAL SKILLS:

Languages: VB Script, proprietary C++ scripting, HTML, JAVA Script, XML, HTTP, SOAP ( not at developer level)

Databases: SQL Server 7- 2000, Oracle 10-11, MySQL, MS Access (at Solutions Architect level)

Tools: /Applications: MS Project, Visio, MS Office Suites, AWS, Azure, SVN, WebTrends, Great Plains Dynamic, Teleforms, Aptify CRM, Raiser s Edge, Mercury LoadRunner, Sharepoint, PL/SQL, Netsuite CRM, SugarCRM, Salesforce.com CRM, WinCvs, Bamboo, JIRA, Google Analytics, Tableau, Wordpress, SEO Marketing, Magento, Rally, ServiceNow

WORK EXPERIENCE:

Confidential

Project Manager / Sr. Consultant

Responsibilities:

• Led the discovery efforts to work with UAL Cargo to compare/contrast candidate cargo systems using financials. Develop the discovery project plan for the execution of the published process. Initiate with Stakeholder Dir & VP to identify the Cargo team SMEs for discovery. Communicate with all relevant stakeholders are informed of progress. Manage the project as PMO to develop high level requirements from SMEs. Ensure Vendors receive all business artifacts necessary to schedule module web demos. Coordinate multiple vendor resources availability and allocation. Establish clear and concise communication plan. Report status and escalate issues, and final scoring to management to reduce the vendor field. Develop contracts, negotiate and calculate financials to support the selection decision.

Confidential

Cloud Infrastructure & Security Project Delivery Lead

Responsibilities:

• Lead cloud infrastructure delivery of multiple new applications and testing environments by managing stakeholders and various support teams that are geographically dispersed. Program level Solution and Design Architect for integration objects, between SaaS environments as part of complex greenfield implementations around new standup of NetSuite ERP. Worked directly with CIO and Client IT Staff to define security non-functional requirements, data ops & support process, and change management procedures. Developed and executed program SaaS deliverables assigned to offshore technical staff, client, and consultants for AWS, POS, and Supply Chain environment systems through Scrum Methodology. Established detailed WBS and high level milestones met, if not provide critical path alternates. Conducted daily standup with core other Project leads to coordinate design, security, configuration and development issues that have cross stream dependencies, which required re-engineering to remove development roadblocks. Provided primary support NetSuite Administrator role for consultant staff of 200+ on day-to-day basis, and played role of the IT Application Manager for Production to development process improvement for defect tracking, L1-L3 support procedures.

Confidential

Project Manager / Business Analyst

Responsibilities:

• Defined prioritized, and clarified user stories; working with peer group and business SMEs to understand use cases, features, business & technical domain rules and overall product goals. Articulated and created epics, user stories, mockups, detail designs, testing scenarios, and other relevant artifacts. Managed and owned product backlog; groomed backlog of competing requests by evaluating the business value and/or ROI of each, and prioritizing the scrum team’s work. Collaborated with key stakeholders across the organization to define, develop, shape, and refine requirements of complex software products at the heart of the company’s business.
• Championed the user experience and defined and executed user stories that ensure superior customer experience (both internal and external) when using feature/product. Maintained the functional quality of the work being delivered by setting and evaluating expectations and acceptance criteria. Used agile/scrum methodologies to drive and deliver product releases.

Confidential

Sr. Technical Solutions Consultant

Responsibilities:

• Lead the business requirements gathering in-person and virtual sessions to provide inputs for detailed BRD, and RFP response, including the effort estimate, project team, timelines, implementation methodology and solution components, through an Agile/SCRUM methodology with offshore resources. Lead technical custom application development for SaaS portal implementation project for large scale supply chain food industry supplier custom application developed in J2E, Java with an Oracle DB within Global Data Synchronization Network. Managed the requirements and solutioning for the client Safeway/Albertson who needed a cloud based supply chain application that sourced multiple feeds of supplier data and required master data management process to build on the best available data to augment, overwrite some data through portal based on configurations rules engine.

Confidential

Project Manager / Business Analyst

Responsibilities:

• Primary point of contact for all VP level and below management teams of Sales, Property Management, Finance, Asset Management, and other business units to gather the business functionality, business processes and workflows of existing systems for ERP & CRM re-platform project. Provide vendors with high level vision of solutions needed and work through RFP process via meetings, whiteboard sessions, and overall vendor management.

Confidential

Project Manager

Responsibilities:

• Lead the business requirements gathering, functional specs and technical planning and implementation of project plan, coordinate and manage mid to large multiple and complex technology projects. Lead application development between two teams in Mainframe COBOL platform and Cloud based JAVA environment using Agile /Scrum methodology. Provided vendors with high level vision of solutions needed and work through RFP process via meetings, whiteboard sessions, and overall vendor management. Lead planning sessions with the development teams either locally, virtually or off-shore.

Confidential

Project Manager

Responsibilities:

• Created discovery application profiles (logical & physical architecture, identify key business functions, integrations, redundancy requirements) based on sessions with App Dev Architects, Developers, infrastructure engineers and project stakeholders. Defined and initiated projects and move packages, delivered physical and logical diagrams of applications in existing data center environment, developed project implementation plan and communication plan, execution, timing, functionality, and cost. Built team morale and manage interpersonal conflicts between software, DBA, project manager and engineering teams.

Confidential

Application Development Project Manager

Responsibilities:

• Supervised and maintained the organization’s repository of software applications through best practices and the appropriate staffing and management.
• Responsible for planning and coordinating the processes required for the provision of user applications and systems necessary for business operations. Implemented Scrum methodology to the SDLC, between the developers and business units.
• Ensured that applications meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues.
• Researched and made recommendations on software products and services in support of procurement and development efforts.
• Evaluated, installed, configured, and deployed new applications, systems software, products, and/or enhancements to existing applications throughout the enterprise.
• Collaborated with analysts, designers, 3rd party vendors and system owners in the testing of new software programs and applications.
• Managed and provided direction for developers, software engineers, web content administration, and graphics designers, (internal and third party) in support of business operations.
• Analyzed documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality.

Confidential

Client Project Manager / Program Mgr

Responsibilities:

• Managed interactions with Top level clients and National data providers to determine data retrieval methodology and type and quantity of information to display, including daily feeds like EDI, XML, and closed 3rd party transactions.
• Worked with Business Development team to support sales process and take over the detailed requirements and delivery phase.
• Documented all business requirements and converted them into technical specifications.
• Managed full lifecycle of projects to bring new data providers onboard the Confidential platform.
• Managed the negotiations with Multiple Listing Services (MLS) to add real estate listing feeds for over 130 affiliated newspapers' online real estate websites as well as the Confidential site, which operates under an ASP model.
• Performed analysis of data to determine extraction, transformation and loading (ETL) requirements into Oracle database.
• Performed analyses of systems to improve processes and procedures using quantifiable statistics as well as conducting interviews with system users.
• Assigned task to data analysts & application architect, using business requirements, functional specs and monitor their performance under a large shared services model.
• Performed quality assurance prior to live rollout and have ultimate determination when the rollout(s) are ready for production. QA Testing to ensure business Requirements are being met.
• Researched, recommended and implemented internal procedures to ensure efficiency and avoid redundancy of functions while maintaining complete accuracy.
• Developed and distributed reports and presentations using PL/SQL Developer, Visio, Excel, PowerPoint and Word to provide feed performance metrics.

Confidential

Sr. Business Analyst

Responsibilities:

• Coordinated with the developers, internal business owners, external vendors, to provide technical requirements during development, defect correction and ensure EDI transactions meet the new requirements.
• Responsible for managing all phases of the system development lifecycle with emphasis on system analysis, requirements gathering, technical specification, application testing and deployment for telecom provisioning automation applications.

Confidential

Application Systems Project Manager

Responsibilities:

• Business Analysis - Technical liaison between the development team and the business units (e.g. Finance, Customer Service,, Sales) throughout the lifecycle of projects - Initiated project definition, requirements gathering, business/functional design, workflow procedures, data modeling, technical design documentation. Prepared and conducted RAD/ JAD sessions to identify desired product features/functionality. Managed the traceability of business requirements to technical specifications and test cases. Identified the best solution, and architect the processes to meet the needs. Proposed alternatives, developing use cases, user scenarios and solutions to requirements for each project aligning with the specific timetables, objectives and forecasted potential issues. Responsible for creating system and user test scripts, and for obtaining user sign-off in test environments. Spearheaded the efforts on IT side to configure, develop and support Online LMS (Learning Management System) and Online Exams. Leveraged the LMS application service provider to acquire all open source code to have our development team to provide custom portals for our Customers like McDonalds Corp. Integrated the new custom code changes into rollout process, test of the LCMS & LMS portals for NRAEF’s site & customer’s sites.
• Design & Analysis - Functional design architect for several integral applications such as, VB application using FTP service with external Warehouse to Export & Import Orders; Monthly integration to CRM Application for Taxing. Data Analysis & Data cleansing to extract monthly report capabilities from multiple incomplete databases for purpose of Sales prospecting & forecast.
• and Technical Documentation - Responsible for user and developer . Created application documents. Facilitated capture of business rules, processing and sign-off.
• Project Management - Managed small to mid size projects with a team from 2 - 6 (developers, DBA, consultants). Devised efficient and effective approaches to achieving business objectives (i.e. advising when it is better to buy than to build). Executed project plans, ensuring the objectives stated in the plans were achieved while satisfying scope, schedule, and budget constraints. Managed vendor relationships. Established milestones andproject’s priorities to estimate timeline of completion, assignment to team member(s), testing and deployment. Utilized hands-on issue resolution from troubleshooting to coding. Created, reviewed and communicated requested system changes and developed change control procedure; negotiated timeframes and trade-offs while ensuring users and upper management understand the final deliverables of projects. Performed risk analysis and recommended quality and potential functional improvements.
• Production Support - Accountable for the day-to-day operation (help-desk) of all application systems including problem solving, software upgrades, and coding changes. Develop new processes or methods with team to enhance the current system as needed. Forecast customer’s future business needs. Champion Technical sole contact for LMS System. Worked with the Product Team and SME Food Safety Team to improve and retool the LCMS system in place.