Partner\Senior Program Manager Resume

SUMMARY:

Accomplished senior Information Technology executive with over 20 years’ experience setting strategy that aligns with business goals and executing tactical plans. Global strategic leader with proven communication skills to all levels of the enterprise, proficient at motivating and leading teams to proven results.
IT Operations ManagementProgram/Project Management
PMO creation and leadershipSix Sigma/LEAN
Transformation Design & ExecutionService Management & Delivery
Complex Problem ResolutionITIL Framework
Process Design & Improvement Organizational Change Management

PROFESSIONAL EXPERIENCE:

Confidential

Partner\Senior Program Manager

Responsibilities:

Established PMO implementation strategy which included activities, cost and timing for a leading sports and entertainment organization

Confidential

Head of Service Management - Data Centers for North America

Responsibilities:

Managed security standards and access procedures for all facilities to control authorized personnel and vendor access
Consistently delivered program milestones and obligations on or ahead of schedule
Led a high-performance team of Service Management professional to deliver on customer SLA’s and KPI’s
Managed complex third party relationships to enable regional business performance
Hybrid cloud migration from colocation infrastructure to fully managed Azure (Microsoft) instance utilizing Agile methodology

Confidential

PMO Manager

Responsibilities:

Led a team of 8 PM’s responsible for the delivery of more than $5M value in critical infrastructure projects
Successfully completed IT projects within industrial engineering and aerospace facilities with strict confidentiality, safety and security protocols
Managed projects in compliance with Health Insurance Portability and Accountability Act (HIPAA) and Payment Card Industry Data Security Standards (PCI DSS)
Traveled extensively throughout North America and Europe to ensure on time delivery of critical program and project initiatives

Confidential

Sr. Project Manager

Responsibilities:

Lead migration of IT operations from diverse business areas into a newly formed shared service organization saving each business area 10% annual savings
Created and implemented billing model for the shared service organization
Drove the development and business area agreement of service agreements netting over $52M annually
Lead a team of business area representatives through RFQ & RFP phases to consolidate more than 13,000 mobile devices and negotiated one contract to save the company $3.6M annually

Confidential

Individual Consultant

Responsibilities:

Implementation of Barracuda’s Web Application Firewall for all hosted products to mitigate risk
Organize black box testing for all externally facing applications, put strategy together for each high-risk item identified
Lead the upgrade over 600 customer Microsoft SQL databases that was completed on-time and within budget with no customer impact

Confidential

Program Manager

Responsibilities:

Learn the medical claims business and foster a relationship with Blue Cross/ Confidential ICD-10 leaders
Lead both business and technical impact assessments team engagements with PricewaterhouseCoopers which included voice of the BC/BS customers to understand their strategy and timeline
Developed overall program timeline and $3M program budget gaining key stakeholders and executive approval

Confidential, Atlanta, Georgia

Program\Project Manager

Responsibilities:

Lead a team of 8 high performance Project Managers in the execution of IT projects. Teach Project Management boot camp, Leadership and Paradigm to Business, Product Development, IT and Project Management teams. Managed the relationship with business units and IBM which included approval of service improvements and financial forecasting