SUMMARY:

• Results - driven Senior Level Project Manager, Director of Operations, and Marketing Professional with more than 20 years of success in upper-level management roles. Global as a Project Management Professional (PMP) thru the Project Management Institute as well as certified as a Professional SCRUM Master. PMI Agile Certified Practitioner (PMI- ACP) is currently in progress. Emphasis in Project Change Management and Business Management with master’s degree from University of Wisconsin Green Bay. Excellent in planning, producing, and optimizing projects through industry knowledge, business management expertise, solution-oriented thinking and communication skills. Passionate team leader with demonstrated track record of streamlining operations, reducing costs, and increasing revenue through development and implementation of innovative business and marketing plans. Additional core competencies include:
• Senior Level Project Management | AGILE | SCRUM - Professional SCRUM Master (PSM) |Traditional Waterfall Project Management Frameworks| Strategic Planning | Process Improvements | Driving Operational Efficiencies |
• Spearheading Management s | Organizational Behavior & Planning | Start-Up Operations | Reducing Redundancies
• Sales and Marketing Strategies | Logistics | Inventory Operations | Software Implementation

PROFESSIONAL EXPERIENCE:

Confidential, Green Bay, WI

Senior Project Manager

Responsibilities:

• Successfully led two large and complex multi business line projects thru contract, using the AGILE Management Practices. Extensive work with information technology and line of business teams bringing digital mortgage solutions to successful project completion. Executed various components of the project management life cycle, processes, milestone gates, required artifacts, communication, issues management and all aspects of project delivery. Continually assessed the business needs and solutions to ensure the project was managed in terms of scope, quality, time and cost. Both projects came in under budget, on time, with multiple scope changes thru the iterative process of AGILE.

Confidential, Green Bay, WI

Senior Project Manager

Responsibilities:

• Key projects include: North America Buy Structure project for NA Buy (developing new corporate structure for the North American Buy Organization), Retail Client Restriction Removal Project, Acquisition of New Clients, Creation of New Hispanic Channel Project, Perishables Integration into Nielsen Project, and Global PM Product and Process Knowledge Project, all of which increased bottom-line production through process improvements, efficiencies, and new client growth.
• Spearheaded full life cycle project to create a platform and process to input perishable products into the Nielsen system and enable clients to purchase database information, resulting in revenue generation beginning at $100M, with anticipated growth throughout 2020, increasing profits from new and existing accounts.
• Streamlined organizational change processes across domestic operations, generating consensus across business units to develop a concise roadmap and decreased individual “silos” from ten to three, thereby improving efficiencies and reducing redundancies, decreasing timelines from over one year to six to nine months’ time, resulting in increased ability to build and restructure more databases annually and significantly drive revenue.

Confidential

Directed staff of seven Operations Manager

Responsibilities:

• Spearheaded project to increase efficiency and accuracy across database refresh, including rebuilding and restructuring of client databases, resulting in optimizing process efficiency, reduction in output quality incidents from an average 27 incidents monthly down to 12.
• Acted as management lead for offshore TCS relationship and development for CDS Key Accounts, coordinating with one Offshore Director, seven Offshore Team Leads, and 80 Offshore Associates, collaborating to optimize the onshore and offshore CDS processes and key account model.
• Managed the process to transition database coding to India from the United States teams, seamlessly documenting,, and relocating process, decreasing human capital expenses by $45K each for 250 associates.

Confidential

Operations Manager

Responsibilities:

• Successfully streamlined 125 databases on three platforms with unique processes throughout a singular client across six divisions, delivering 107 refreshes throughout 2010, as well as management of 11 new database builds at 23 restructures, driving organizational efficiency.
• Selected as Operations Lead for contract renewal project for Nestlé account, resulting in reactivating business contract in 2011.
• Acted as Management Lead for a variety of operational projects, including process management improvements for the Simplification Team Project, Offshoring of Legacy Maintenance Process and Onshore/Offshore Readiness Project.

Confidential, Green Bay, WI

Director of aOperations and Marketing

Responsibilities:

• Contained operational costs over $400K while simultaneously increasing billable service percentages from 53% to 75%, growing corporate sales, resulting in effective turnaround of failing networking division.
• Comprehensively restructured networking division: established management team, developed and executed new business plan, implemented sales campaigns to exceed organizational quotas, and spearheaded an effective management program.
• Directed all aspects of new software platform implementation, combining business management across four main areas, through the identification of system requirements, selection of system, development of best model for billing, accounting, engineering, software development, inventory, and logistics, deploying a workflow system to streamline management of internal corporate operations and optimize full business life cycle process from sale to client management.