Senior Manager Resume

SUMMARY:

Hands - on manager and team coach, with proven success in delivering system development, program/project management and systems engineering engagements.
An effective communicator and advisor with the ability to bridge multiple levels of an organization including multiple external stakeholders.
Strong proven leadership and effective management of multi-disciplinary project teams and sub-contractors, delivering the project goals within challenging timelines.
Expert in the development, implementation and operation of small to large scale programs and projects, with budgets in excess of $50M.
Broad experience and industry knowledge, including Civilian and DOD government, industries in the fields of Technology, Transportation, Communications, Manufacturing, Pharmaceutical and Finance.

TECHNICAL SKILLS:

Business Experience: Business and Technology Coaching, Business Process (Re)-Engineering, Business Process Outsourcing, Enterprise Resource Planning (ERP), Support and Call Center Development and Management, Manufacturing Management and Maintenance Systems, Continuity of Operations Planning (COOP), Risk Management, Field Operations Management, Government and Commercial Contract Management.

Methodology Experience: Agile and SCRUM Methodology, Project Management Methodologies (PMBOK and proprietary), Systems Development Life Cycle (SDLC), DevOps Implementation and Operation, Earned Value Management (EVM), Information Technology Infrastructure Library (ITIL), Enterprise COTS Implementation, Cloud Implementation, Systems Integration, Strategic IT Architecture, Object Oriented Analysis and Design, Capability Maturity Model (SEI - CMMI), Data Modeling, Data Warehouse, Systems and Network Architecture, Network and Systems Management, Development and Instruction.

Technology Experience: Amazon Web Services (AWS), Oracle/Siebel CRM, Enterprise Java, BMC Remedy ITSM, Oracle Enterprise, BMC BladeLogic, SAP, PeopleSoft, IBM Rational, VMware and EMC Enterprise, HP Application Lifecycle Management, HP Business Service Management, IBM Service Management, Microsoft Enterprise, Microsoft Office, Microsoft Project, Oracle (Sun), HP, Cisco and IBM Enterprise Servers, Cisco Enterprise Networking, F5 Systems, Checkpoint and IBM Security Suite.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Manager

Responsibilities:

Using Agile methodology, manage the development and operation of the Electronic Copyright Office (eCO), the 24x7 Operations System for the United States Copyright Office. Manage a mix of Government and Contractor resources to deliver time-boxed delivery units on a fixed schedule for the customized Oracle application. Improved risk management, requirements management and processes to incrementally enhance team productivity. Assist in the creation of a Copyright PMO and implement Project Portfolio Management in the Copyright and related Library of Congress programs.
Senior manager for the implementation of the Virtual Desktop Infrastructure (VDI) Phase II project for the US Census Bureau. This project includes the management of required hardware, software and services to design, configuration and deploy an enterprise VDI with an initial capability of over 2000 users. As a senior member of the PMO, support Portfolio Management of Census IT projects.

Confidential

Senior Manager

Responsibilities:

Using a combination of Agile and ITIL methodologies, managed a nationwide program to transform IT service delivery to the Federal Aviation Administration (FAA) Air Traffic Organization (ATO). Directed the planning, management and execution for this $25M+ oversight contract with task delivery at multiple FAA locations throughout the country. Provided expert advice and program coordination between FAA Management and key stakeholders. Primary activity was the implementation of new enterprise tools and best practice processes throughout the organization. Key successes for the program includes: improved service response, successful workforce transition, improved asset management and service efficiencies through metrics-based management.

Confidential

Director, Enterprise Systems

Responsibilities:

Program Manager - Using a combination of Agile and EVM methodologies, managed the development, implementation and operation of a secure ERP system for the Federal Aviation Administration. Directed the planning, management and execution of this $12M per year task order at multiple FAA locations nationwide, including program coordination between FAA Management and key stakeholders. The system provides for consolidated management of the National Airspace System (NAS) operational facilities and the services and provides a strategic overview of FAA operational services and assets essential to support effective air traffic operations. The program consolidated multiple FAA operational domains nationwide to operate as a single enterprise domain supporting over 10,000 users across 30,000 sites with a system designed for 100 percent uptime.

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