SUMMARY:

• Results - focused Information Technology Leader, with 20 years of expertise in leading high performance and globally dispersed technical and cross-functional teams. Extremely motivated thought leader with talent in steering teams from strategy to execution, with focus on prioritization, benchmarking, and quality. Demonstrated team leadership skills in mentoring technical talent across the globe. Successfully led large programs in global environment, working across enterprise cross functional groups. Conceptualize and execute program vision from start to finish, managing complex milestones while adapting to changes and shifting priorities.

PROFESSIONAL EXPERIENCE:

Confidential, Santa Clara

Sr. Program Manager (Sales Operations, Legal, and Marketing)

Responsibilities:

• Led Sales and Legal transformation program for contract management application; full lifecycle Implementation of Apttus SaaS CLM integrating with Oracle CX CRM, CPQ (Big Machines), Oracle ERP, Financial Force and Workday. Interfaced with cross functional teams including product, engineering, QA and operations.
• Strong hands on experience of software development projects working with engineering teams to deliver requirements, evaluating and prioritizing scope. Lead technical discussions for issue resolution.
• Managed end to end implementation of software applications including testing, UAT, created documentation for operations team. Managed the operations/sustain team based in India for CLM platform. Experienced in working global time zones/environment. Strong technology experience of API, Web Services, XML, Integration, Cloud Infrastructure. Strong experience of working with Solution Architects, Engineers for code reviews and executing technical projects from initiation to delivery. Strong experience of Sprint Planning, Product Backlog Grooming, Daily Standups, Iteration Review, Sprint Retrospective, user stories and burndown charts.
• Communicated weekly project status to business stakeholders. Planned, scheduled and tracked end to end project tasks to ensure timely delivery of project. Proactively worked with the program team and stakeholders to identify, analyze and mitigate projectissues before they turn into risks.
• Worked with cross functional business team to revise existing business processes to meet product functionality thereby avoiding product customization.
• Committed resources for monthly releases. Create, prioritize and track project tasks and hold team for delivery. Managed end to end monthly release delivery. Keep business abreast of developments. Proactively managed issues to avoid them turning to risks for the releases. Experience in Change Management, Compliance, Project Governance and Risk Management.
• Offshore operations/sustain team management. JIRA, Confluence and MS Project experience.

Confidential, San Ramon, CA

Sr. Project Manage

Responsibilities:

• Managed requirements phase of redesigning of Auto Refinance product. Program was put on hold (budget constraints).

Confidential, Concord, CA

Sr. Project Manager

Responsibilities:

• Managed redesign of auto loan application to create efficiencies in the workflow. Improved loan application business process by 30% efficiency.
• Implemented eGain chat product on www.wellsfargo.com. Integrated the Chat platform with Deposit Sales, Credit Sales, Auto Loan and Home Lending.

Confidential, New York

Sr. Engagement Manager

Responsibilities:

• Managed client projects from initiation to delivery (Professional Services). Facilitating requirements gathering JAD sessions and articulating them into BRDs and solution design.
• Integrating Actimize fraud products with Confidential fraud operations group’s business systems.
• Managed project implementation team; developers, business analyst and a tester.
• Managed project budget. Provided monthly budget status to client project stakeholder. Delivered project on time and within budget.
• Worked with Actimize partners to enable them for successful Actimize product implementation.

Confidential, San Francisco, CA

Sr. Project Manager

Responsibilities:

• Partnered with Mainframe, DW/ETL (Informatica), Web technology, Business Intelligence and Infrastructure teams for integration of data from Mainframe to DW/ETL for various BI reports.

Confidential, Iowa

Sr. Project Manage

Responsibilities:

• Managed the implementation of SurePay (Mobile Digital Wallet Product); an alternative digital payment method for Confidential customers to pay for online goods purchased. Integrated SurePay with Cybersource payment gateway on customer eCommerce websites to accept payments for goods purchased online.
• Managed requirements for One Confidential initiative to create one stop shopping experience for customers.

Confidential, San Francisco

Responsibilities:

• Acted as liaison between client area and technical organization by planning, conducting, and directing the analysis of complex business requirements to be solved for Check21 program.

Confidential

Responsibilities:

• Spearheaded analysis to create efficiencies in the sales process/workflow for onboarding merchant accounts. Presented findings and recommendations to senior management for project approval and followed through with a plan that ultimately led to a quick turnaround of decisions being made on merchant applications. Managed POS deployments at merchant retail locations.

Confidential

Responsibilities:

• Managed Identity Management Services portfolio for SSO implementation for various internal applications.

Confidential, San Jose

IT PMO

Responsibilities:

• Managed integration of SSO (Ping Identity) with all internal applications.

Confidential

Responsibilities:

• Responsible for managing the re-engineering of www.giftcardmall.com eCommerce website and reduced number of clicks for customer to checkout from 15 to 6; 40% efficiency improvement (Bundling, Express Checkout, Affiliates). Integrated with Cybersource payment gateway for accepting credit card and electronic check payments (Electronic Payment Processing).

Confidential, San Francisco

Responsibilities:

• Managed Billing Systems Integration/ Data Migration of healthcare Confidential t information to Oracle R12 Enterprise Financial System.
• Integration with AP, AR, GL, PO and Claims Processing.

Confidential, Oakland

Responsibilities:

• Worked in collaboration with business and IT partners to facilitate requirements gathering, determine solution alternatives. Managed the high-level design User Interface/User Experience and estimates for Enterprise Employee Portal and Enterprise Hierarchy to improve staff productivity while reducing operational cost. Created and managed project budget (Capex, Opex, $10M)

Confidential s, San Jose

Responsibilities:

• Provided leadership and direction to project team for the complete end to end solution for eExtend program by understanding client’s business processes for developing an eCommerce solution to promote Cisco products.

Confidential, Redwood City

Responsibilities:

• Served as client manager to implement Content Management system at customer sites. Managed team of business analyst, developers and tester.