PROFESSIONAL SUMMARY:

• Program Management with 20+ years: 70 - 110 MM new projects and legacy system upgrades yielding 370 MM in savings

TECHNICAL SKILLS:

Project Management: Successfully managed over 40 projects simultaneously, teams in excess of 100 members, and projects valued 100+ MM USD. Efforts included strategic planning, roadmap development, prioritization, program planning, vendor and product acquisition, technical and data architecture design, environment/infrastructure build-out, requirements gathering, full life cycle development, QA/ UAT, production roll-out, and . Engaged Steering Committees and Change Control Boards for transparency and improved communications. Provided highly informative and succinct reporting, developed expansive project plans, and obtained buy-in for program level road-maps based on organizational strategy.

PMO / EPMO & Governance: Established enterprise-wide and program level IT governance with formal and consistent processes for Portfolio/ Program/ Project management, centralized decision chains for change, and standardized approval, reporting, and buy-in processes for Executives and stake-holders. Managed pilot projects to establish organizational best practices, trained and mentored Program / Project managers on PMO methodology to ensure easy adoption and enable successful audits.

Business Analysis & Process Optimization: Conducted C-level, business stakeholder and technical facilitation, functional and non-functional requirement & process decomposition, modeling, and management with formal documentation tools. Completed gap, root cause, and forensic analysis. Implemented process decomposition, modeling, process improvement, workflows with data flows, metadata definition, defined success criteria, and cost benefit analysis for process and systematic improvements.

Data Architecture: Data architecture strategies / design / implementations, Big Data analytics, conceptual, logical and physical data models, data exchanges & marts, metadata repositories, data integrity standards, and data governance.

Vendor Management & Product /Services Procurement: Identified desired technologies, identified and engaged vendors, organized infrastructure and POC activities, finalized tool/support needs, completed pricing negotiations, procured millions of dollars of hardware, tools, and support on behalf of clients. Written and processed vendor RFPs and RFIs for multiple global locations. Maintained vendor relationships and ensured responsive support assistance during project tasks.

Other: Agile / SCRUM, Sprint Planning, CMMI Level 4 (audited by Ernst & Young without findings), Compliance/ Regulatory

Tools: Microsoft Project, Clarity, Confluence, JIRA, Quality Center TestDirector, SalesForce.com, PeopleSoft, Docker Containers, Rancher, Artifactory, Jekins, EKL, MongoDB & Cluster Replication, RabbitMQ, CloudBees, Jenkins MySQL Container, Spring Boot, Spring Data, Spring Integrations, RabbitMQ, HTML5, WebSockets, AngularJS, Spring Framework and RedHat, OpenCV, RealSense, Visual Studio 2015, Microsoft R

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Program Manager

Responsibilities:

• Provided Program Management of diverse teams focused on invention, architecture, engineering, robotics/automation, infrastructure design, technical architecture, software design and development, user interfaces /heuristics, business / technical requirements, beta testing / activities
• Ensured oversight for functional and nonfunctional requirements for various integrated complex control and monitoring systems, data capturing / analytics, Machine Learning, Artificial Intelligence (AI), statistical propensities, modeling, and reporting
• Ensured initiation, planning, execution, project documentation, monitoring and controlling and closing of projects
• Reviewed documentation and ensured content met the PMO requirements, were highly consumable, and remained relevant
• Responded to grants for funding, evangelized project for awareness, built investor relationships and sought beta testing partners

Confidential, New York

Sr. Program Manager

Responsibilities:

• Provided Program level management and direction in the following complex project activities: Infrastructure build-out and upgrades of 20+ dedicated environments, Reporting technical architecture rebuild, business analyst / development / QA / UAT activities, data governance, data strategies, integration / connectivity,, Go-Live planning, City-wide roll-out activities, and program level procurement of 30+ products & vendor services
• Implemented formal Steering Committee and Change Control Board; established regular status & approval meetings
• Created PMO-level standards for capturing and reporting metrics and other templates within the project phases
• Established standard and consistent practices for all project team to leverage for overall organizational maturity
• Created Runbook, wrote content for production support, and facilitated Support Model development and approval
• Product /vendor selection, POC activities, tool procurement / implementation / payment, and structured
• Organized candidate interviews, assisted in consultant hiring, and completed on-boarding processes
• Resurrected abandoned 2010 SharePoint site, created Proof of Concept, and obtained budget and Executive management buy-in for project scope, report formats, and legitimized upgrade to SharePoint 2013
• Provided technical and data architecture designs and project management for project site creation, data upload, project plan template population with milestones, risks, issues, and baseline reporting data
• Hired and managed developer activities and provided QA testing of the custom SharePoint application and reports
• Assisted in organizational roll-out, adoption, use and transitioned tool to the Director of the PMO when hired

Confidential

Performed Winter

Responsibilities:

• Identified over 130 urgent tasks that needed assistance for immediate resolution; created roadmap for completion
• Worked with existing project management or took over existing project tasks to finalize outstanding items
• Procured equipment, tools, and vendor resources as needed to complete activities
• Established and conducted an organization-wide Mock Drill for Snow Readiness, which included numerous vendors

Confidential

Sr. Program Manager

Responsibilities:

• Completed requirements and managed the build out of an air-gapped innovation lab for secured experimentation, sandbox lab for mobile app development, QA lab as a PC-based branch environment for testing under typical constraints experienced in advisors’ branch offices, and a cloud-based Infrastructure as a Service (IaaS) for use by all departments.
• Evangelized and obtain policy changes within global Morgan Stanley in support of innovation lab use and set lab precedencies.
• Initiated the User Experience Oversight Group to facilitate organizational behavioral change.

Confidential, New York

Project Manager

Responsibilities:

• Managed diverse project teams, which included city agencies, external business partners, vendors, consultants, and other DoITT personnel to execute, application and infrastructure migrations for physical and virtual servers
• Completed server migrations based on application affinities, peak operating periods, and minimal operational disruptions of NYC Department of Law, Department of Health & Mental Hygiene, and Tax & Limousine Commission

Confidential

Salesforce Project Manager

Responsibilities:

• Provided senior level project management for severely crippled multi-year SalesForce implementation, which required development of a roadmap, redirection, re-prioritization, organization, re-architecting, staffing, and goal realignment
• Evaluated the system’s inability to obtain client’s requests for inspector consultations, and inspection / re-inspections requests with required documentation, which resulted in system architecture restructuring and change in reporting
• Managed Agile approach for development and ran requirement gathering sessions with various user groups to gather functional and non-functional requirements. Obtained user sign-off and lead development efforts that aligned with users’ desired end state. Conducted UAT activities and directed bug fixes/architectural modifications to ensure a clean and accurate system inclusive of various e-Commerce web functionalities, inspection architecture, and then to reporting/dashboards.
• Designed, developed, and managed a fully functional online - e-Commerce approach for Confidential with mobile access and GPD based data sourced from Confidential with Do-ITT Security Approval /Accreditation

Confidential

Senior Project Manager

Responsibilities:

• Provided senior management for an Agile implementation of interpretive OCR technology integrated with PeopleSoft Financials.

Confidential

Program Manager

Responsibilities:

• Provided Program management for three Agile billing solutions for Workers Comp, P&C, Auto, Legal Liability, OCIP, and COBRA

Confidential

Senior Project Manager

Responsibilities:

• Delivered Senior Project Management for an end-to-end policy administration system designed for all U.S. lines of business plus Guam, Puerto Rico, and US Virgin Islands.

Confidential

Program Manager

Responsibilities:

• Conducted new business development for merger of two banks in Australia by identifying tasks aligned with executive strategy.

Confidential

Senior Program Manager

Responsibilities:

• Identified and managed 40+ projects during the merger of 7 healthcare companies to realize over 67+ MM dollars expense savings and recoupment and over 110+ MM run rate going forward. Obtained buy-in and resolved issues during merger (i.e. Legal, Benefits, Network Development, Recoupment, Policy/ Plan alterations, Department of Insurance registration, current future coding definitions)

Confidential

Business Process Improvement / Requirements Analyst

Responsibilities:

• Established and delivered PMO based best practices using CMMI for business processes, software development, data management, and technology infrastructure implementing and achieved Level 3 without findings in an E&Y external audit

Confidential

IAA Strategist, Implementer & Trainer

Responsibilities:

• Provided IAA expertise and best practices on behalf of Confidential Consulting for merger of three separate P&C divisions, which included hands-on IAA modeling, mapping and model extension for IAA Use Cases, Business Object Models, and

Confidential

Insurance Application Architecture (IAA/IIW) Strategist

Responsibilities:

• Reviewed a seven-year legacy system transformation plan, provided IAA/IIW strategic direction and for a successful IAA/IIW implementation (e.g. integrated IAA/IIW models, business architecture, IAA/IIW model management plan)

Confidential

Project Manager

Responsibilities:

• Defined an enterprise-wide agent’s portal and obtained buy-in to improve operations, reduce risk and start up time for new offerings

Confidential

Project Manager, Architect & Business Analyst

Responsibilities:

• Facilitated C-level and technical teams to capture requirements, business processes and current architecture for a robotics upgrade

Confidential

Project Manager and Business Analyst

Responsibilities:

• Obtained requirements and business processes for franchisee E-Commerce portal for distribution, accounting, and reporting

Confidential

Senior Technical and Data Architect

Responsibilities:

• Sole enterprise-wide Data Architect that designed the company’s first online lending approval, asset management, and banking

Confidential, Chicago, IL

North Central Regional Manager

Responsibilities:

• Utilized formal methodologies to develop requirements/ Use Cases for online asset management, lending, sales, and transportation

Confidential, Chicago, IL

Data Architect & Developer

Responsibilities:

• Independently designed /developed a data migration/warehousing application with B2B/B2C with web access
• Solely designed and developed the first human propensities / artificial intelligence application for worldwide intelligence data

Confidential - Albuquerque, NM

Lead Software Developer

Responsibilities:

• Analyzed market entry criteria, designed real-time sensor / GPS vehicle monitoring technology that sold for 47 million <1 year
• Designed and developed middleware, data migration strategy, and software for a complex, distributed, and rapid data access