SUMMARY:

• Over 28 years of project management, business development and operations support experience on IT infrastructure, network, service management and application support projects. Successfully initiated and directed numerous US and international IT projects for customers, utilizing both US and global teams to successfully complete the projects ( Confidential, Confidential, Confidential, Confidential, Confidential, Confidential, Confidential ). I have managed multiple small to medium sized projects, as well as large multi - year initiatives. My business development engagements contributed over $9 million dollars in new business signed in four years on the accounts I worked on. Recently, I have overseen projects for Toronto Dominion Auto Finance (TDAF) and Stefanini that involved the design and implementation of Computer Associates (CA) or ServiceNow’s suite of Service and Infrastructure Management tools.
• I have my Project Management Professional (PMP) and ITIL Foundations s. I am trained and proficient using SharePoint, MS Project, MS Project Server and MS Office products to manage my projects. I have also extensively used customer, and off the shelf PM tools for schedule, risk, issue and change management. I have been trained and managed projects utilizing SDLC, Agile, GAD/QMS (HP), Presage ( Confidential ), Clarity and ITIL processes and frameworks.

PROFESSIONAL EXPERIENCE:

Confidentia, Dearborn, MI

Senior Project Manager

Responsibilities:

• Managed and tracked the Ford project team tasked with the integration of Connected X auto diagnostic and driver interactive technology in selected models in plants in Michigan, Mexico, Canada and China.

Confidential, Cleveland, OH

Senior Project Manager

Responsibilities:

• The team was responsible for the following:
• Create and load into CA Service Desk the knowledge base the Service Desk agents and technicians will be referencing when providing user support
• Install and test WAN Connectivity utilizing network VPN tunneling protocol
• Install and test Telecom Connectivity
• Configure, install and test Agent Cisco VOIP Desktops and ACD Phones

Confidential, Columbus, GA

Senior Project Manager

Responsibilities:

• Managed the Stefanini project team tasked with implementing the CA asset management toolset.

Confidential, Chicago, IL

Senior Project Manager

Responsibilities:

• Managed the Stefanini international project team tasked with the migration of the Confidential Service Desk to Bucharest. The team was responsible for the following:
• Recruit, hire and train the new agents in Bucharest
• Create and load into ServiceNow the knowledge base the Service Desk agents will be referencing when providing user support
• Install and test WAN Connectivity utilizing network VPN tunneling protocol
• Install and test Telecom Connectivity
• Configure, install and test Cisco VOIP Agent Desktops and ACD Phones

Confidential, Southfield, MI

Senior Project Manager

Responsibilities:

• Managed the Stefanini international project team tasked with the migration of the MasterCard Service Desk from Southfield, MI to Manila, Philippines. The team was responsible for the following:
• Recruit, hire and train the new agents in Manila
• Install and test WAN Connectivity utilizing network VPN tunneling protocol
• Install and test Telecom Connectivity
• Configure, install and test Cisco VOIP Agent Desktops and ACD Phones
• Launch the new MasterCard Service Center on 12/4/13

Confidential, Schaumburg, Il

Senior Project Manager

Responsibilities:

• Managed the Stefanini international project team tasked with the migration of the internal Confidential Student and Faculty Service Desk from Confidential Service Center in Schaumburg, IL. to Stefanini’s Service Center in Manila, Philippines. The team was responsible for the following:
• Recruit, hire and train 59 new agents in Manila
• Install and test WAN Connectivity utilizing network VPN tunneling protocol
• Install and test Telecom Connectivity
• Configure, install and test Cisco VOIP Agent Desktops and ACD Phones
• Launch the new Confidential Service Center on 12/16/13

Confidential, Farmington Hills, MI

Senior Consultant/Project Manager

Responsibilities:

• Managed the TDAF Service Desk team incorporating vendor (Fidelity IS and Secure24) change requests into TDAF’s Service Desk change management system. All change requests to TDAF’s systems and applications maintained in the vendor’s environment are now routed automatically and captured in Service Desk.
• Managed the TDAF Service Desk technical support team in the in corporation of TDAF’s manual Asset Management tracking spreadsheets and systems into CMDB, and in the development of a process for the Asset Owners to add assets, update asset information and retire assets in the database. The project team worked with the TDAF IT Asset Owners to:
• Gather and load over 5,400 IT hardware and software asset items into CMDB
• Develop and map Asset relationships, to provide the business with a comprehensive view of the IT infrastructure dependences as well as a wind-fall effect in case of an outage.

Confidential, Detroit, MI

Project Manager

Responsibilities:

• Confidential WPCS Mainframe Legacy System Upgrade needed for SAP Blockpoint 1 Project. This project was in support of changes being made in SAP that WPCS needs to support. This project was run utilizing Agile methodology.
• Managed the Supplier Team in the construct, test, and deployment of the BTRG InFlight tool into the Confidential SharePoint 2010 environment. When completed, all PeopleSoft Self Service (ESS and HRSS) functions for US-based Confidential employees will be established in SharePoint using the InFlight web part to access Global PeopleSoft 9.1. Confidential estimated users will spend 25% less time accessing and acquiring the information they need in Peoplesoft Self Service once InFlight was implemented

Confidential

Project Management Office Support

Responsibilities:

• Program Manager for the 2011/2012 PC Lifecycle Migration (PCLM) Project. Managed the 2010/2011 PC Refresh project activities (PCLM) of the HP PC Build team in Minneapolis (10 member team), the PC Software Migration team in Pune, India (6 member team) and installation technicians Confidential Confidential locations throughout North America. 10,341 Dell desktop devices were scheduled for refresh migration by the team.

Confidential

Project Manager

• Managed projects to migrate Confidential sites throughout the United States, after their acquisition by Confidential (BOA), to the BOA voice (Cisco VOIP) and data network. Coordinated project teams, consisting of BOA, HP and vendor technical resources, located Confidential remote sites, or Confidential the customer’s locations during the schedule cutovers. Worked with the customers Confidential the sites to keep them informed on the progress of the projects, and pass on key milestone dates.

Confidential, Detroit, MI

Application Support Project Manager

Responsibilities:

• Authentication Web Services Migration Program
• Windows Active Directory Default Policy 3.4 Upgrade (160 Sustained Apps and 300 Windows Servers)

Confidential

Project Manager

Responsibilities:

• Managed projects to optimize data networks Confidential Confidential sites within major cities throughout US, migrating the Confidential n metro area networks in these major cities from sonet to fiber backbone networks. . Coordinated project teams, consisting of BOA, HP and vendor technical resources, located Confidential remote or Confidential the customer’s locations during the schedule cutovers.

Confidential, Detroit, MI

Project Manager

Responsibilities:

• Project Management Office (PMO) support for Confidential Department Document Production Center installation project.

Confidential, Troy, MI

Business Development Manager

Responsibilities:

• Led the pursuit team, helped sell and coordinated the installation activities for a Global Internet Firewall project.The three year, $4 million dollar project was for the ordering, installation and on-going support of hardware and software for Internet firewalls located in US, Germany and Singapore.
• The EDS Global Internet Firewall Project Team received the Galaxy from the EDS Midwest Client Delivery Organization. This team was given to the team for project excellence and customer satisfaction.
• Proposed, sold and coordinated the installation activities for a Global Extranet/ANX project.The three year, $1 million dollar project was for the ordering, installation and on-going support of the hardware and software for customer’s supplier network connections located in North America, Europe and Asia
• Assisted in the development and sale of a three-year $700,000 proposal to install and manage a database application, a three year $1.3 million proposal to staff and manage a technical development laboratory Confidential the customer’s location and a two year 1.9 million dollar network infrastructure support agreement for the customer’s Headquarters.

Confidential, Southfield, MI

Technology Support Manager

Responsibilities:

• Reduced the toll free network charges for the FLEX Enrollment project by $50,000 per year.
• Coordinated the activity of the Account personnel responsible for LAN, WAN, Desktop PC and e-mail support.

Confidential, Southfield, MI

Project Manager - Major Projects

Responsibilities:

• Implementation or the first Confidential MasterCard call center
• The relocation of the Flint Automotive Division to their new headquarters
• The relocation of the AC/Delco division to their new headquarters
• The relocation of SAAB’s US headquarters to Atlanta
• Upgraded all of the production facilities and administrative offices in Pontiac, MI from analog to digital Centrex.
• Coordinated project teams, consisting of EDS and vendor technical resources, located Confidential remote or Confidential the customer’s locations during the schedule cutovers.
• Reviewed requests for proposals, vendor project bids and engineering plans for completeness and compliance with customer and account requirements.
• Also, worked closely with the customers Confidential the sites to keep them informed on the progress of the projects and pass on key milestone dates.
• Conducted end user .

Confidential, Troy, MI

Account Executive

Responsibilities:

• Sold customized and promotion programs to Oldsmobile for their wholesale and retail operations.

Confidential, Lansing, MI

Account Executive

Responsibilities:

• Worked with the Confidential government departments selling Confidential &T voice and data network services.

Confidential, Saginaw & Lansing, MI

Account Executive

Responsibilities:

• Worked with medical, dental and laboratory accounts selling Confidential voice, data and network services.