Benefits Account Manager Resume

OBJECTIVE:

TECHNICAL SKILLS:

SKILLS: Proven Track Record Top Performer Assertive Positive Attitude Excellent Communication Skills Goal Oriented Self - Driven

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

Worked closely with MMA producers to provide assistance and technical expertise in the sale, placement and service of employee benefits.
Formed effective business relationships with clients through proactive client service, effective management of renewals, accurate and timely responses to inquiries, and ongoing problem resolution.
Marketed employee benefits to ensure client satisfaction on a yearly basis.
Assisted clients with annual renewal including strategy and open enrollment meetings.
Ensured client compliance regarding ACA rules and regulations.
Supported clients with issues regarding enrollment, billing, and overall concerns in a timely fashion.
Worked closely with small, large and self-funded clients.
Worked closely with clients to ensure they are up to date on current industry trends.

Benefits Account Manager

Confidential

Responsibilities:

Developed and maintained long-term relationships with clients and carriers to build customer loyalty.
Assisted clients with the annual renewal and open enrollment process of their employee benefits.
Implemented additional benefit offerings including Health, Dental, Disability, Life, Voluntary and employee benefit communications.
Coordinated FMLA, Cobra, and Flex compliance and administration.
Ensured client competence in ACA rules and regulations.
Supported clients with issues regarding enrollment, billing, and overall concerns in a timely fashion.
Assisted my assigned brokers with day to day administration of their books of business.

Benefits Consultant

Confidential

Responsibilities:

Worked with company owner, presidents, CEO’s, controller, human resources professionals, and executive directors on a daily basis tailoring employee benefit and human resources programs.
Spent a significant portion of my time seeking out new business. Completed cold calls per week: internal and external. Scheduled 3-5 prospective client appointments weekly.
Built and maintained relationships with a large network of contacts in order to facilitate new business production.
Acted as the quarterback on the service team to meet client expectations and client retention.
Held introductory interviews with businesses and organizations using AFG’s value added services and strategic selling methodology.
Serviced existing book of business including being an advocate for clients with insurance carriers, third party administrators, service staff, and professional resources.
Worked through the client’s annual renewal by providing alternatives and shopping the market when necessary.
Identified needs and referred customers to business partners within and across lines of business who can best meet those needs. Mets Sent Synergy expectations.

Admissions Representative

Confidential

Responsibilities:

Set appointments to interview prospective students and recommended qualified applicants for acceptance.
Ensured that prospective students complete entire application for enrollment as well as fulfilling test requirements.
Reached out to potential students by making 300+ dials per week.
Set goals and managed monthly and/or quarterly enrollment targets.
Received and/or promptly returned inquiry calls from prospective students interested in learning about all of the al programs.
Developed rapport and fostered commitment through phone contact and relationship building.
Became familiar with the objectives, requirements and content of all programs in order to make a complete and factual presentation to prospective students.

Assistant General Manager

Confidential

Responsibilities:

Managed 20+ staff which included the front desk and housekeeping workers in completing all of their daily/weekly job functions.
Executed all hiring, scheduling, auditing, payroll and disciplinary actions for all staff.
Ensured hotel compliance with Choice Hotel International guidelines.
Covered the offices of both the General Manager and Sales Director in their absence.
125+ cold calls per week: internal and external.
Ordered all weekly inventories of breakfast, housekeeping, and office supplies in a timely manner.
Ensured that A/R is updated weekly and individual invoices are sent daily.
Analyzed the market and made all necessary changes.
Was responsible for the operation of banquets and catering by directly servicing groups by notifying specifications with all departments on a timely basis.
Assisted General Manager and Sales Director in maximizing hotel revenue by setting, monitoring, analyzing and adjusting rate level controls through utilization of revenue management tools.