SUMMARY:

• Business Analyst with over 15 years of IT experience in the Financial, Government, Insurance, Telecom, Retail, Aerospace, Manufacturing, and Health Services industries. Experienced in Agile/Scrum/Lean frameworks and ceremonies. Team player skilled in documenting structured business, user, and functional requirements. Experienced in all phases of SDLC, with a passion for creating elegant, intuitive user interfaces.

TECHNICAL SKILLS:

Business Analysis: Business/User/Functional Requirements Analysis and Documentation

PM Methodologies: Agile (Scrum, XD, Lean, Kanban), Waterfall, JAD, RAD

Testing: Test Planning, Coordination, and Execution

Software: Eclipse, Sublime, Microsoft Office, Redmine, JIRA, TFS

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Elicited and documented B2B SME needs into business requirements, working from a prioritized backlog.
• Led/participated in Agile ceremonies including: sprint planning, daily scrum, backlog refinement, sprint review, retrospective, and release planning.
• Created user stories, descriptions, supporting documentation, and acceptance criteria for PBI’s.
• Facilitated communications and meetings between SMEs, developers, and QA for initial high - level design, and QA coordination.
• Coordinated UAT with users, and/or performing UAT on behalf of users by agreement.

Confidential

Business Analyst

Responsibilities:

• Worked with corporate clients to identify and analyze opportunities for corporate restructuring.
• Created client onboarding questionaires and checklists for templates.
• Proofed website for content and user experience and provided feedback to developers.
• Conducted business process mapping and created appropriate documentation to ensure a consistent and complete process for each client.

Confidential

IT Business Analyst

Responsibilities:

• Elicited and documented business, functional, technical requirements, acceptance criteria, and test plans for financial team, working from daily Scrum backlog.
• Facilitated cross-department communications and meetings between key development, QA, and business stakeholders.
• Created business and technical documentation and diagrams to ensure clarity from the project level down to the task level.
• Conducted cross-functional review sessions to obtain sign-off.
• Provided business analysis and project requirements documentation for WISLR (Wisconsin Information System for Local Roads) project.

Confidential

IT Business Analyst

Responsibilities:

• Elicited and transposed stakeholder product needs into business, functional, and technical requirements.
• Facilitated communications and meetings between product stakeholders, dev teams, and QA.
• Developed thorough documentation to provide clarity from the project level down to the task level.
• Coordinated work efforts to ensure consistency of requirements across the project, and to identify and address all dependencies.
• Coordinated with QA creating necessary test cases from epics, user stories and acceptance criteria.
• Worked with Data Governance to develop business data requirements and data dictionary.

Confidential

Senior Analyst

Responsibilities:

• Analyzed business data for multiple clients on both the Customer side, and Employee side developing specialized metrics reports using in-house reporting tool.
• Worked with product owners to create business requirements for Lean developers.
• Implemented new clients according to their unique organizational structures.
• Worked with customer IT department to set up import streams into the Confidential proprietary reports engine.
• Created and customized email templates developing with HTML and CSS into the in-house CMS to match proofs submitted by external customers.
• Performed QA on client implementation tasks performed by peers and colleagues.

Confidential

Business Analyst

Responsibilities:

• Developed Storyboards, Epics, User Stories, acceptance criteria, test cases, functional requirements, wireframes and prototypes.
• Integrated, formatted and maintained provided copy into corporate website.
• Maintained and updated CSS stylesheets according to ongoing requested cosmetic changes.
• Worked closely with senior One Team members to define styles and specifications for User Interface.
• Prototyped styles and usability features using CSS and HTML as requested.
• Performed business analysis, QA, and front-end development tasks within an Agile Scrum project model on international B2B and B2C customer facing websites, pages, mobile apps, and e-mail templates for Plantronics clients and internal corporate projects.
• Worked with stakeholders and SMEs to define requirements, co-design and develop corporate portals.
• Obtained stakeholder sign-off at all phases of development.
• Developed and propagated corporate web pages, new features, and updates using SharePoint.
• Created multiple customized email templates using HTML5 and CSS3.
• Performed QA and maintenance tasks on code submitted by self and colleagues.

Confidential

Business Analyst / Project Manager

Responsibilities:

• Researched products for project management and enterprise-wide reporting needs.
• Created project documentation and managed internal personnel and consultants.
• Created customized reports using Cognos, Brio, Tableau, Business Objects, and Crystal Reports.
• Developed logical data models for OLTP and OLAP systems.
• Edited xml files.
• Provided web marketing and back-linking for business entities.
• Published documentation ensuring accessibility to all required personnel.
• Partial list of client-facing projects:

Confidential

Project Coordinator 

Responsibilities:

• Updated PMO information on SharePoint.
• Conducted meeting with offsite consultants and departments.
• Coordinated bug reporting/issue resolution between departments.
• Updated project plans.
• Created various project support diagrams using Visio.

Confidential

Project Coordinator

Responsibilities:

• Interfaced with QA Team, created bug reports for developers, and ad hoc reports for Business Team.
• Interfaced with Dev Team during daily meeting, and separately to update task completion status.
• Updated project plan documentation for monitoring, resource allocation, and task updates for C-level presentations.
• Provided developer support creating various technical diagrams using Visio.
• Coordinated interviews for prospective developers and business analyst consultants.
• Researched development tools.