SUMMARY:

• Holds a current CCRP (Certified Clinical Research Professional) title from SoCRA (Society of Clinical Research Associates)
• Solid knowledge of GMP/GCP, adherence to federal and state/provincial regulations in relation to medical research (FDA and Ministry/Department of Health)
• Excellent communication, organization, presentation and teaching skills
• Strong analytical and critical thinking abilities
• Positive management and leadership skills/abilities
• Challenge - driven and ability to multi-task
• Experience with audits, accreditation, QC/QA measures and processes
• Detail-oriented with quality-outcome objectives
• Ability to work independently or as a part of a team
• Proficient computer skills (Word, Excel, PowerPoint and Access)
• Strong professional attitude and commitment
• Able and willing to travel as needed

PROFESSIONAL EXPERIENCE:

Manager, Assisted Living and Home Support Services

Confidential

Responsibilities:

• Reviewed and analyzed yearly budgets for above programs and decreased the program deficit from $60,000 to $14,000 the following year by applying cost- effective/efficient expenditures for programs’ priority needs (operational supplies and activities).
• Refined and implemented Supportive Housing Program Policies and Procedures based on clients’ needs/safety, staff’s proficiencies/safety, and community care/service based on best-practice.
• Planned and implemented in-house events and activities for seniors and delivered staff in-service s by brainstorming with staff at the beginning of each year, coordinating and facilitating information sessions using internal/external resources and other community agencies as needed.
• Actively participated and contributed as a member of internal and external committees which are indirectly/directly affecting program services for seniors such as CELHIN Health Professional Advisory Committee, Supportive Housing and Assisted Living Provincial Committee, Scarborough Networking Group, Infection Control Committee, Intake/Referral Process Committee, Inter-professional Practice Committee, and internal supporting groups working towards organization’s accreditation.
• Created and implemented program document tools which are supplemental to electronic documentation, and are user-friendly that define accurate, honest and reflective service/care delivery.
• Developed, implemented and monitored quality control and assurance measures to promote an audit-ready environment specific to community health care practice.

Nurse Coordinator

Confidential

Responsibilities:

• Developed and created forms necessary for trial flow process (i.e. Client Summary Form, Medication Tracking Form, Stage Identification Process, Study Subject Coding, etc.).
• Prepared/ amended study documentations and materials required for study approval/ implementation.
• Coordinated/ collaborated with other departments associated with study (Laboratory, Pharmacy, ICU and Biobank).
• Facilitated interviews and/or discussions with study subject’s parents/guardians regarding trial information and consent and provided PI (Principal Investigator) with updates.
• Created and coordinated the Therapeutic Monitoring Committee for quality control/assurance purposes.

Nurse Coordinator

Confidential

Responsibilities:

• Implemented protocols and processes required particular to each study from interviewing, including or excluding, providing thorough explanation of study to prospective study subjects up to following-up and closing each study subject profile with proper, accurate and timely documentation.
• Performed nursing and laboratory tasks such as venipuncture, Spirometry, skin pricks/ allergy testing, ECG, and specimen centrifuge, handling, packing and shipping as per GCP and IATA procedures.
• Incorporated quality control/assurance measures as per organizational and industry practice.

Nurse Consultant/Office Manager

West GTA Endoscopy Clinic

Responsibilities:

• Discussed and participated in designing the physical lay-out of a four-suite endoscopy clinic with architects/contractors for clinic flow process with maximum consideration of infection control, GCP, PHIPA, and other health- related principles.
• Created and developed forms for clinic operation from marketing (brochures, business cards and website information), referral (to/from), client progress notes from doctors, nurses and support personnel, medication handling/storage & tracking up to procedural billing and staff hiring/orientation, performance appraisal and termination.
• Developed and implemented flow processes/procedures for each stage of client visit to the clinic by defining each staff roles and responsibilities (doctors, nurses, receptionists and other support personnel)
• Developed, staged, and followed- through each clinic’s process by performing random chart audits, staff

Clinic Supervisor

Confidential

Responsibilities:

• Facilitated scheduled donation clinic as per agency’s protocols and standards with strict implementation of GCP, PHIPA, RHPA, infection control principles and specific/scheduled objectives.
• Implemented, monitored and submitted accurate and accorded documentation of clinic process for QC/QA purposes based on company policy, including any deviation report, if any.

Clinical Director, Personal Support

Confidential

Responsibilities:

• Delivered program curriculum through direct classroom teaching (theories and skills), related learning experience- sharing, and clinical supervision/ follow-up of students in placement facilities.
• Incorporated additional module activities and student tasks to achieve better student participation/ enthusiasm, multi- cultural awareness, and real-life application of related learning experience.
• Collaborated and fostered partnership with external stakeholders such as long-term care facilities, community health care agencies, secondary schools and employment organizations (government and non- government) for program delivery and marketing purposes.
• Pro-actively participated in school’s budgetary and administrative tasks and responsibilities.
• Monitored students’ practical/clinical learning through random audits, peer interview and unannounced on- site visits to ensure quality assurance.
• Created and facilitated social and employment networking for graduates after program completion.

Director, Clinical Management

Confidential

Responsibilities:

• Contributed and participated in writing organizational policies, completing RFPs/RFTs (Request for Proposals/Tenders) and initiatives/ processes towards organization’s accreditation.
• Participated in budget allocation for branch operational expenditures such as employees’ annual salary increase and program over- head expenses.
• Adhered to and implemented quality control and assurance measure/ processes based on organizational SOP and community health practices.
• Addressed and resolved conflicts involving either client and/or staff through transparent communication & discussion, re- s and/or progressive disciplinary measures (as necessitated).
• Fostered a collaborative partnership with external stakeholders such as government agencies and other professional/ health-care community agencies.

Client Service Supervisor

Confidential

Responsibilities:

• Managed PSWs, Coordinators and RNs/RPNs in delivering quality health care services in the community via government- funded contracts, insurance, personal/ private funds or pharmaceuticals (i.e. Visiting/Shift Nursing services, Housekeeping, Home Support & Personal Care, and Flu Clinics).
• Facilitated staff hiring and/or termination; conducted s and orientation; facilitated conflict- resolution among clients and/or employees, performed client assessment and outlined care plans (individual or clustered-care).

Nurse Supervisor

Confidential

Responsibilities:

• Acted responsibly as Hospital Administrator during evening/ night shifts and decided analytically on all nursing-, medical- and hospital- related matters to ensure a non-significant/smooth 24- hour operation of the entire hospital (i.e. security/visitor issues, supplies/ staffing sufficiency, medical residents’ concerns).
• Pro-actively participated in Nursing rounds/ Nursing Personnel Board, medical discussions, family case conferences, al in-service s/sessions, external committees and other hospital- related social events and functions.