OBJECTIVE: To merge into a dynamic globally focused organization that will strategically utilize my existing skill sets while nurturing my potential merit by providing opportunities in an environment that is challenging, rewarding and conducive to amalgamate personal enrichment with professional goals.

PROFILE

• Qualified Masters in Business Administration offering over 10 years' experience in Banking, IT Business Analyst,
• Exposure of working with midsized to multinational clients varied in multiple industries geographies of Banking and Financial Services Institutions, Credit unions and Automobile Sector Data Intelligence
• Experience of interacting with business users and executives to identify understand business needs, gather requirements, and authoring Business Requirement Documents BRD , System Requirement Specification SRS , Use Case Diagrams using UML modelling
• Strong analytical and project management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
• Experience of facilitating participating in Joint Application Requirement JAR gathering Joint Application Development JAD working sessions
• Hands on experience of working across phases of SDLC from RFI / RFP process to end delivery / implementation and support.
• Experience of identifying and preparing business requirements gap analysis
• Worked on conducting feasibility / discovery phase of project by gap analysis and analyzing and defining AS-IS and TO-BE business processes
• Experience of working on JRD Sessions, directly observing working with end users, prototyping and stakeholder interviews for requirement gathering
• Experience of working with Change Control Change Review board for creation of change requests managing project change requests
• Knowledge and understanding of Business and Process Analysis best practices, techniques and tools, and project management methodologies
• Ability to write simple SQL queries basic understanding of data modeling
• Well developed communication skills with reputation of unwavering accuracy, credibility and integrity. Proven track record in team management to consistently raise efficiency levels
• Detail oriented in approach with strong ability to adapt and handle risk operating outside comfort zone
• A strong team leader and motivator, fostering an atmosphere that encourages highly talented professionals to balance high level skill with maximum productivity with exceptional planning, execution, negotiation and interpersonal skills

PROFESSIONAL EXPERIENCE

Confidential

Project Role : Business Analyst

• Ensure smooth transition of the project from ABA Seguros to Cognizant Technology Solutions which included transition of
• Previously developed functionality, currently being developed and future deliveries
• Challenge included transitioning from a Mexican team speaking Spanish
• Requirement gathering activity
• Sustain activity
• Defects of all state in Quality Center.
• Conduct shadow and reverse shadow of end to end application development activity to end production deployment activity
• Work with business users to identify enhancements required in application and capture update
• Business Requirement Document
• Project Requirement Specification / System Requirement
• Feature Request, Use Case in Caliber RM tool
• Prepare ECR document and capture the enhancements in Work Intake Tool
• Liaise with business users to ensure timely review and approval of ECR's
• Share the ECR's with offshore team and conduct knowledge transition with development team for requirements and query clarification
• Work with team derive estimates for enhancements and change requests provided by client
• Provide the estimates to clients with details including cost , effort and time required to execute each enhancement or change request
• Capture the business requirements for finalized ECR's in Caliber RM Tool
• Facilitated Participated in workshops for JAR / JAD session
• Work with business users to review and approve the business requirements
• Create requirement traceability matrix to ensure complete coverage from business requirements to end test cases and also system design
• Work with client Requirement Test COE to ensure compliance with client organization specified practice is adhered to in requirements and test scenarios cases
• Work closely with clients on future activities in the pipeline for the application and forecast the planning in terms of team size , effort and cost
• Work with vendor and client business team to run timely security scans on the application and access the threats reported in the application
• Work with the development team to co-ordinate on immediate fix and release for the security vulnerabilities found in the application
• Report Defect status and conduct triage, Preparation of daily and weekly status of testing activity and defect status
• Update project activities in team room as required by APEX process guidelines
• Create and update project plan to track project activities and progress
• Work with program manager to update Risks, Activity, Issues Dependency log
• Work with program manager on Resource Planning Project Deliveries
• Work with other vendor teams for technical solution and application deployment activities to ensure there are no time line delays due lack of co-ordination
• Preparation of weekly status report and discuss weekly status with stake holders within Cognizant and client location
• Work with business users to complete Production Validation Testing
• Review test case written for suitability of functionality and requirement coverage
• Monitor execution of test case using HP Quality Center tool

Confidential

Project Role : Manager Project Management / Business Analysis

Role as a Project Manager

• Worked on Automobile Sector Data Intelligence Project
• Worked on effort estimates using project estimation methodologies like Use Case Point / Work Break Down based and executed the project with both Fixed Bid and Time Material project costing
• Worked client and project profitability computation, project budgeting
• Worked from responding to request for proposal till completion of user acceptance
• Managed 80 member team, with activities including day to day tracking of project activities like status of requirement gather, status of application development progress, system integration testing progress and reporting status to stake holders both Cognizant and JATO Dynamics
• Mentor and guide team members through demanding situations to ensure they are motivated to achieve both client and the project goals and objectives,
• Conducted periodic performance review of team members and provide feedback
• Guiding and liaising between teams in situation of differences and conflicts to ensure the teams worked towards achieving of the set project goals
• Handled client escalations and complaints on issues related from people, gap between expectations and application delivery. In many occasion had to engage the clients in long and tough discussion to work through resolutions.
• Conduct interviews for recruiting team members. Recommend recruitment to Human Resource practice.

Role as a Business Analyst

• Worked on requirement gathering and elucidation for Automobile Sector Data Intelligence Project
• Worked on Feasibility and Analysis phase of the project to enable clients with data points for engaging on a program for Speedwing.
• Captured requirement using the Use Case based requirement gathering and elucidation methodology
• Requirement gathered in Sparx Enterprise Architect, a tool widely used from requirement gathering to end application design
• Worked with the creative to design and create interactive and rich user interface wire frame design on Adobe Flex
• Worked closely with business users and third part user interface application development vendor for creating advanced and ergonomic user interface designs.
• KT to Development Team and quality assurance team
• Performed Functional and Data testing
• Application Training to business users and support for User Acceptance Testing

Confidential

Business Analyst

• Worked on Deutsche Bank project through IBM.
• Worked on various loans modules of Deutsche Bank viz. MORE, APS, KFPK
• Worked on writing of Application Information Document, FS, Test Plan, Use Cases
• Worked on Guided and Assisted Delivery modes of application delivery with IBM Germany
• Worked on execution of test cases
• Provide inputs for the detailed test plans
• Developing test design
• Evaluating business elements for testability
• Participating in definition /review of the acceptance criteria
• Developing the business test scenarios /test case
• Verifying the design from a business prospective
• Execute test cases and scripts Manual and Automated
• Participating of the design of business processes
• Document the application specific technical business details that are relevant for Testing Services in Application Information Document AID .

Confidential Senior Business Analyst

• Worked on Retail Core Banking Solution of Open Solution Inc, Total Core Banking Solution, an application widely used in North American countries for retail banking solution
• Worked on different versions of Total Core Banking Solution namely Centura Version and Dot Net Versions
• Worked on enhancement projects of Mexican Bank BMC for customization of TCBS
• Worked for developing and writing Business Requirement Document, Design Approach Document and Functional Specification Document.
• Worked on writing of White Papers on various BFSI articles.
• Worked on writing/updating of test cases, user manuals, initial setup documents and product notes
• Worked closely with developers for assisting in bug resolution, resolution of queries during development and coding of system and query solving
• Was involved in testing of new enhancements and also with retest of fixed defects.
• Was trusted with Training of fresher's on various aspects of accountancy, banking and Total Core Banking Solution system.
• Worked on Toad for handling database queries and understanding of database / table structure

Confidential Business Analyst

• As Business Analyst primary task was pre-sales presentations to clients, gap analysis, requirement gathering, writing System Requirement Study / Functional Specification, Testing Functional / Business
• Closely worked with business partners like Herald Logic and Vendors like Verifone and Visiontek
• Undertaken pre-sales presentations at Bank Ayudhya and Siam City Bank, Bangkok and SBI Life and HDFC Bank Ltd at Mumbai
• Worked on Integro Loan Origination System, both Retail and Corporate Loan
• Worked on Integro Collateral and Limits Management System
• Worked on Financial Supply Chain Management / Electronic Bill Presentment and Payment FSCM / EBPP for
• Handling full trade cycle from Purchase to Pay and Order to Cash
• Certifying and complying the system with SWIFTNet TSU for order matching
• Worked on iCashPro a Cash Management System developed by Aurionpro Solutions
• Handled Requirement Filing Process for bids at various banks globally

Confidential Assistant System Analyst

• Understanding of the core banking solution Bancslink developed by SBU of Tata Consultancy Services, Financial Network Services
• Working on enhancement and development of new features and version of FNS-Bancslink
• Testing and enhancement of retail-loan origination system and the internet banking channel of R-LOS , Bancs Connect
• Writing of functional specifications by understanding of client needs to integrate the solution and client needs
• Testing the system developed as per the functional specification to ensure the client needs are addressed
• Developing of Corporate Loan Origination System. A new concept software to address the processing of corporate loan system
• Closely interacting with system development team, database team and system enhancement team to enhance and develop the existing system and bring out new features
• Worked on customized development of Retail-Loan Origination System for The National Commercial Bank, Jeddah and Indian NBFC Tata Capital

Confidential Product Manager

• Monitoring individual RM portfolio, profitability and performance while publishing the MIS to branches to monitor RM performance.
• Liaising with other Product groups CIUs for customer promotions and cross sell opportunities while running campaigns on the desirable portfolio.
• Coordinating with the marketing groups to enhance brand visibility and provide differential customer experience across all areas.
• Benchmarking competitive offerings and devising ongoing product enhancements.
• Owning the Preferred Website and ensuring that the Website is updated, modifying the content of the Website on an ongoing basis.
• Handling the personnel management and assisting the Senior Product Manager while addressing RM training needs.
• Ensuring smooth maintenance and consistency in the preferred programme by working closely with the various departments under operations while developing process improvements for better handling of the portfolio on the regular basis.
• Working with DWH on ongoing improvements in the speed and accuracy of MIS while undertaking maintenance of the Customer Contact Management Programme on a monthly basis.

Confidential

Deputy Manager:

• Worked as a back up Branch Manager, monitoring and training bankers tellers, checking cross sales customer interactions.
• Responsible for achieving the business targets of the branch in terms of retail assets, liabilities third party products such as Mutual funds, insurance, RBI bonds. Associating with Business banking teams to source Working Capital and Term Loan Business.
• Managed Customer's queries and complaint resolutions within the prescribed TAT while co-ordinating with other departments and product teams.
• Managed the foreign exchange transactions in the bank.
• Exposure to the various functional areas and operational aspects at the retail level. Ensuring adherence to audit and other statutory compliance's. Handling branch operations, cross sales customer interaction was the key objective. Achieving consistency in delivery of service and excelling benchmarked service levels.
• Handled Retail asset operations like documentation, CAM and PDD for Auto Loan, Personal Loan, Home Loan, Commercial vehicle, Two Wheeler and Loan against Securities.
• Managing the customer's investments while taking decisions for investment mix and policies by matching the investments to objectives, asset allocation risks involved.
• Responsible for initial setup newly opened Udupi branch. Responsibilities included, initial setup of the branch, training of tellers, personal bankers.
• Handled depository operations like Demat account opening, delivery instruction processing etc.
• Closely associated with Business Banking team for Sourcing Working Capital and Term Loan Business.
• Ensuring adherence to audit and other statutory compliance.
• Ensuring better branch operations and providing consistency in delivering service and excelling benchmarked service levels.