SUMMARY:

• Talented Technology Project Coordinator with experience in managing multi - platform, client-server Environment. Excel in planning, organization and improving the complete client services delivery model Possess high level skill in problem management, process development, and customer service
• Management
• Server ConfigurationEnterprise Application Install Data Warehousing Tools
• Trouble Desk Management Intranets, LANs & WANsEnd user Support
• System Upgrades Wireless Infrastructure Scientific Applications
• Software Upgrades Application Packaging Novell Console One Admin
• UAT testing of AppsAsset management Application Rollouts

PROFESSIONAL EXPERIENCE:

Confidential

Project Coordinator / Deployment Manager

Responsibilities:

• ·Project coordination / Deployment management from start to finish along with the added responsibility of Enterprise wide deployment services coordination Scope analysis, planning & resource requirements
• Estimation, Planning and final Coordination of all deployment activity for AOTS (ATT ONE TICKTING SYSTEM) on a global basis Ensuring the security of the technology utilized by the sales force. This includes working closely with the networking group to ensure that the proper anti-virus, anti-spy ware, firewall, and other security software is in place and being utilized, security updates are pushed down to the field and proper password policies are being enforced Migration of ATT customers from legacy systems to Business Direct Portal services as part of “Concept One” Initiative. Technical planning and co-ordination of deployment effort for integrating all the disparate Trouble Ticket Tracking Systems under AOTS Handling the Migration of legacy systems as a part of Mergers and Acquisitions business integration activities

Project Coordinator / Software Engineer

Confidential

Responsibilities:

• ·Project coordination / management from start to finish along with the added responsibility of Enterprise wide Production support function for an Enterprise Channel Commerce Management Application sponsored by the Sales and Marketing Team.. Scope analysis, planning & resource requirements estimation for all the upgrade and migration activity on a global basis
• Custom functions involve the Day to day Project related coordination, sending out executive updates, and facilitating the smooth communication channels between Application/Development and Infrastructure teams for the successful completion of the upgrade. Installation of the application, deployment to the users, configuration of the code thru portal workbench, PL/SQL queering, Database tuning and monitoring., all of these have dependencies with the enterprise Hub Web Methods; Portal services which are configured in Web Logic, Platform Engineering with manages the Linux platform and Oracle 10g managed by Database Engineering.
• ·Provide on/off site sales team administrative support
• Ensuring the security of the technology utilized by the sales force. This includes working closely with the networking group to ensure that the proper anti-virus, anti-spyware, firewall, and other security software is installed on all mobile devices such as Treo’s Blackberry’s Secure Push down of security updates to the field and strict enforcement of proper password policies
• · Plan and execute infrastructure changes and upgrades with minimal disruption to Production
• Architect and deliver innovative solutions through collaboration with partners and customers. Manage stakeholder communications on any given project, problem, or change. Ensure service level monitoring and reporting in place for each environment Evaluate the new technologies to secure all off site devices and have vendor interaction to assess the usability in the filed for sales force
• ·Provide infrastructure administrative support for various Data needs that supported Sales Force automation applications.
• Evaluate the impact of the upgrade, resources required, and the level of validation necessary Primary responsibilities include software installation, configuration and maintenance Production monitoring, break fix support, problem diagnosis and resolution Testing, operational scripting and performance tuning of supported software infrastructure and tools such as Informatica, Business Objects, SAS, Erwin and SQL Navigator, Toad, Data Flux and GXS. Manage a hybrid of LINUX, Flavors of Unix, and Windows platform hosted in a regulatory compliant 24x7 global environment.
• · Participate in Disaster Recovery planning and testing for supported applications
• Write and maintain Technical Recovery Guides for supported infrastructures requiring Disaster Recovery Plans.

Site Lead

Confidential

Responsibilities:

• Handling break-fix of peripherals, desktop/laptop software, hardware, and Network connectivity, setting up new systems in support of 3,500 users, supervise a staff of 8
• · Remedy Call management: Responding to user problems in the remedy console
• Improved the Call management process and reduced the SLA by 15% Managing all helpdesk tickets and distribution to the group for a speedy resolution Maintain all problems logged into the Help Desk using remedy Ver. 5.01.2 Patch 1418 database Provide a communications avenue between I/S management and end users

Network Analyst

Confidential

Responsibilities:

• Handling break - fix of Server software, hardware, and Network connectivity, Racking of new servers in the data center and providing first response support to 3,500 users, supervise a staff of 2 Interns
• Remedy Call management: Responding to user problems in the remedy console
• Improved the Call management process and reduced the SLA by 15% Managing all helpdesk tickets and distribution to the group for a speedy resolution Maintain all problems logged into the Help Desk using remedy Ver. 5.01.2 Patch 1418 database Provide a communications avenue between I/S management and end users
• Procurement, configuration, deployment, maintenance, tracking and disposal of IT fixed assets Asset Management documentation, including standard operating procedures and work instructions Development and maintenance of computerized inventory tracking and management Systems
• Technical Support: Ensured 9/5 expert resolution of trouble calls for over 3,000 users
• Configuring and setting up new systems, software, hardware, and Network connectivity Installing and supporting custom designed applications and a wide variety of Microsoft Products PDA Support - - Palm, Blackberry, Sony, HP and Apple

Network Analyst

Confidential

Responsibilities:

• Handling break - fix of Server software, hardware, and Network connectivity, Racking of new servers in the data center and providing first response support to 3,500 users, supervise a staff of 2 Interns
• Remedy Call management:
• Technical Support: Ensured 9/5 expert resolution of trouble calls for over 1,000 users
• Installing new enterprise Server Systems associated software, and Network connectivity Installing, maintaining and upgrading of all network components, NIC cards and Routers/Switches Installing and supporting custom designed applications and a wide variety of Microsoft Products

IT Analyst

Confidential

Responsibilities:

• On site Installation management: Installation of POS and Front Desk Systems in 5 Star Hotels across India
• Provide a communications avenue between I/S management and end users