Experience Leader Resume
Emeryville, CA
SUMMARY:
- Marketing technology professional — seeking a leadership role for a customer - driven organization who can utilize my extensive digital marketing expertise.
TECHNICAL SKILLS:
SKILLS: Adobe Experience Manager, Analytics Campaign, Target, Google Adwords & Analytics, Agile, MRM, Data Warehousing & Mapping, Wordpress, MediaBin, Microsoft Office Suite, Network & Analytics, DoubleClick, comScore, HIPPA & FIHR Standards, Salesforce, WordPress, Tableau, YouTube, Facebook, Outbrain, Sprinklr
PROFESSIONAL EXPERIENCE:
Confidential, Emeryville, CA
Experience Leader
Responsibilities:
- Architected communications platform delivering an enhanced Confidential t experience utilizing Electronic Health Records management, mobile scheduling, hospital client intake & information gathering, and pricing.
- Ran multiple projects within the project — delivering optimized Confidential t processes, managed HIPAA email
Confidential, Los Angeles, CA
Marketing Manager
Responsibilities:
- Improved customer experience through Confidential t engagement testing and measurement.
- Implemented systems to meet team demands, including Adobe Experience Manager and delivering A/B testing using Adobe Target and Optimizely.
Confidential, Los Angeles, CA
Game Marketer
Responsibilities:
- Injected new demand generation and program optimization tactics — nearly doubling campaign engagement and YOY sales efficiency for the Disney Infinity gaming platform.
Confidential, Santa Monica, CA
ECommerce System Development
Responsibilities:
- Launched Adobe Solutions Consultancy (AEM, Analytics Campaign, Target).
Confidential, Costa Mesa, CA
Digital Strategist / Key Account Lead / Business Developer
Responsibilities:
- Transformed Confidential Care's Medicare Division digital approach — significantly increasing lead conversion, efficiency, and shattering previous acquisition results by more than 40%.
- For Optum, played a crucial role in architecting and executing the go-to-market and digital strategies for its internal online hearing aid startup.
- For Pacific Life, drove significant overhaul of its information architecture while planning and leading SEO and large-scale online research projects.
Confidential, Los Angeles, CA
Chief Communications Officer
Responsibilities:
- Led reorganization process transforming the Chapter into single LA Region, implementing new IT systems, CMS and CRM solutions, and a new website — raising $10 million in additional donations to aid LA-wildfire victims, set up Google grant campaign and collected a $400,000 online.
Confidential, Phoenix, AZ
Principal
Responsibilities:
- Successfully implemented paid search campaigns for Joann.com, myShape.com, The Student Loan Corporation, and SEO visibility for Realogy Real Estate Group.
- Led marketing process transformation initiatives for Joann Stores and MyShape.
Confidential, Scottsdale, AZ
Director of Search
Responsibilities:
- Built, trained, and led the 20-person team in planning and executing digital advertising/search programs successfully doubling revenue from advertising and helping the agency to be named OMMA's 2005 Search Agency of the Year.
- Optimizing internal capability, spearheaded user requirements, and transition to new search optimization and reporting platform.
Confidential, Berkeley, CA
Principal Consultant
Responsibilities:
- Contracted by Google to perform customer satisfaction analysis of services. For Yahoo, tested sales effectiveness and identified markets for behavioral, localized, and geo-targeted products.
- For Nolo Press, served as consulting Director of eCommerce and Direct Marketing Lead — launching the brand with a newly revamped website, affiliate sales, and outlet store channels.
Confidential, San Francisco, CA
Senior Digital Strategist
Responsibilities:
- For Sony's VAIO division, delivered a large-scale CRM plan and website — creating B2B demo for ATG's Scenario Server.
- For LeapFrog's al toy business, prepared and packaged business plans, financial models, and website requirements documentation — helping the client to secure $20 million in investment
Confidential, Oakland, CA
Vice President, Sales, and Marketing
Responsibilities:
- Responsibilities evolved to include product development, working with OEMs to create unique products for the marketplace.