SUMMARY:

• Key performer with sound judgement. Innovative and technically sophisticated individual with sharp business acumen. Passionate about understanding constantly fluctuating business needs, committed to improve operational efficiencies, striving for customer delight and enhanced user experience.
• Scrum Master and Business Analyst with 13+ years of professional experience in Healthcare, Insurance, Wireless, Retail, Hospitality and Mortgage domains.
• Qualified in gathering requirements, elicitation, conducting joint requirement sessions, prioritizing requirements, as - is/to-be analysis, problem solving techniques and decision-making techniques.
• Creating analysis artifacts like, Business Requirement Document (BRD), Functional and Technical specifications, Software Requirement Specification (SRS), User Stories, Use Case Documentation, Traceability matrices and testing documentation.
• Proficient in seeking cross-functional team agreements and gaining consensus by using simple diagrams and data representation techniques.
• Sound judgement in determining the level of detail required and choice of requirements artifacts, by deeply understanding the audiences in order to avoid unnecessary work and analysis paralysis.
• Skilled in analyzing programming logic to identify hidden defects and created short term workarounds until long term programing changes are implemented.
• Active involvement in test planning, test case reviewing and User Acceptance Testing (UAT).
• Capable to read and write SQL queries (T-SQL) and SQL Stored Procedures (SPROCs).
• Excellent verbal, written, interpersonal and presentation skills.
• Ability to process and easily differentiate between abstract information and highly specific data.
• Skilled in defining, seeking approval and ensuring successful implementation of IT and Business Process workflows with understanding of various software lifecycle methodologies and frameworks like - Waterfall, Extreme programming, DevOps, Agile (Kanban, Scrum), Create-your-own, Etc.
• Experienced in managing successful projects coordinating with business, development and testing teams while honoring the project constraints of scope, time, cost, quality, human resource, customer satisfaction and risk.
• Prepared business case documentation, project plans, work breakdown structure and executed several successful projects that led to systems consolidation and sunset of large legacy systems that continued to be operationalized from prior mergers and acquisitions.
• Passionate about continuously enhancing efficiencies, improving daily work management and communication processes, by creating and encouraging the usage of widgets, tools and trackers. Efficient and experienced in applying best practices to improve project performance and delivery.
• Skilled in breaking down larger programs into manageable fragments like projects, work packages, task, etc. to effectively track them to completion.
• SharePoint power user and sub-admin creating sites, sub-sites, lists, trackers, wikis and libraries. Skilled in developing data entry forms using MS InfoPath designer and designing workflows using SharePoint Designer. Expert in designing, creating and moderating workflows for various project teams and business units using tools like Atlassian JIRA.
• Vision driver - perfect candidate for various project needs that can be a great asset simplifying, dissecting and mapping the company’s vision into the team’s assigned work while ensuring constant reinforcement.
• Exceptional track record of delivering projects with the attitude of ownership and persistently pursuing towards targets by optimizing the use of available resources.
• Ensure team accountability by adopting and fostering a culture of Lean and Agile. Strong proponent of absolute transparency and redundancy.
• Good understand of financial concepts in order to - identify the most impactful project candidates, assist with operational forecasts and measure the impact of projects completed.
• Skilled in seeking senior management’s approval for obtaining resources like - financial funding, human resources, systems and infrastructure purchases, software licenses, budgets, etc. by producing supporting artifacts like - business case documentation, process deficiencies, partially completed project work, risk and compliance evaluation, financial analysis, etc.
• Trusted by senior management to make critical decisions in spite of significant risk involvement.
• Proficient in resolving conflicts with the ability to present solutions focused on strategic business objectives and risk evaluation.
• Mentoring team members to help them expand their current capabilities and out-perform their own prior targets.

TECHNICAL SKILLS:

PM / BA tools: MS Project server, Mind View, JIRA, Grasshopper, Mingle, SharePoint, MS Visio, SnagIT, MS InfoPath Designer, MS Office, Blueprint, Case Complete, Integrate, FastStone Capture

Lean Six Sigma: Minitab, Excel

Database & Reporting: SQL server, SSRS reports, SQL SPROCs, Oracle, MS Access, Tableau, Cognos, ODBC Query builder

Main Frame: IBM AS400 (RPG code)

Cloud Implementation: Azure, AWS

Other: SalesForce, RQ4, ADP, Taleo, People Soft, HP Doc automation, Sengrid, Twilio, Voxco, TriniSYS, Global scape FTP, IP Switch FTP

Compliance: PCI, CPNI, HIPAA, CAHPS, NCQA

PROFESSIONAL EXPERIENCE:

Confidential, Nashville TN

Sr. Director

Responsibilities:

• Leading, managing and mentoring a teams of exceptionally high performing Subject Matter Experts (SMEs), chosen from each of the functional areas of the business to improve process efficiency, cost reduction, client satisfaction, automation of manual tasks, elimination of legacy systems, data quality, business rules implementation and compliance enforcement.
• Managing a CAHPS compliance team responsible for - enforcement and operational implementation of government mandated survey programs for healthcare clients, safe guarding Confidential t Health Information (PHI) and ensuring adherence to HIPAA regulations.
• Key person representing entire business division for the quarterly corporate security meetings.
• Mentoring team members being groomed to be effective and efficient - Product Owners, Business Analysts, System Analysts, Compliance Analysts and Project Managers.
• Appointed as a project sponsor to make final decisions for several Operational Improvement, IT and Compliance projects involving cross-functional team members.

Confidential

Sr. Business, Systems & Process Analyst

Responsibilities:

• Performed a hybrid role of business, systems & process analysis with project management activities for the PX DevOps (production support) team. Gathered detailed requirements for system changes, operations tools, customized views, reports, project and task trackers, etc.
• Established and implemented new two new CAHPS survey programs on the newly developed platform. Challenged the enforcement of compliance guidelines by analyzing the implementation impact. Developed master project template to establish standards for future CAHPS program implementation.
• Learned advance T-SQL and developed complex select SQL queries, later used for SQL Stored Procedures and SSRS reports.
• Key catalyst for the SharePoint revolution within PX division.
• Improved the workflow of the of DevOps team Support ticket management
• Created an internal committee for learning SharePoint called “SharePoint power user group”
• Documenting end-to-end Business Process workflow diagrams for all operational departments and clearly articulated handoff points to identify process gaps. Identified root causes of major operational pain points and prepared recommendation for process and system changes.
• Introduced, championed and established the Business Rules Management committee.

Confidential, Nashville TN

Project Manager and Business Analyst

Responsibilities:

• Planning, executing, monitoring and controlling the assigned project work reporting to the Director of Implementation and Compliance.
• Understanding the Business Logic, User Requirements and test-objectives to develop Use Case Scenarios. Understanding the cross-application dependencies to better help the teams with the related requirements.
• Aligned Edits committee (Business Rules Management) - Assigned Project manager and process owner for the committee management, committee process design and implementation. Responsible for analysis and configuration table settings for individual edits.
• To champion and lead the SDLC enhancement process and specification improvement process by providing recommendations and acting as a change agent in implementing the new processes. Highly involved in the Business analysis tool purchase evaluation.
• To provide process modification assistance and guidance to various project teams and business units by acting as one of the JIRA administrators. As a JIRA administrator, created customized work flows, setup up project types and attributes.
• Assist, coach and mentor other BA’s with requirement documentations and various requirement gathering approaches.
• Acting as a department IT liaison to assist the entire Product team in providing technology recommendations and solutions to solve personalized business needs.
• Introduced and implemented applicable concepts of the agile methodology to the organization.
• Responsible for creating and moderating a team site for the Aligned edits committee on SharePoint 2010, for team collaboration and content management. Streamlined the incoming request process by designing and creating the Edit request form on Sharepoint2010 using MS InfoPath designer.

Confidential, Houston TX

Business Analyst and Project Lead

Responsibilities:

• Successfully launched 2 new retail stores working as a Project lead by managing IT as well as non-IT project requirements. Major activities of the project involved, conducting vendor bids, planning the equipment purchasing, placing the computer hardware orders, making software purchases and installations, materials management, store setup and adhering to the compliance audits.
• Introduced the accessory audit process and streamlined monthly phone inventory audit process.
• Acted as a liaison between several groups within the business and technology to meet project deadlines and objectives with success.
• Directed the first large project using Waterfall methodology and acted as an agile consultant for the second and third project namely: Retail Management Continuous Improvement and TPRi Conversion, for the whole project life cycle.
• Worked on multiple stages of a project life cycle from formulating and defining system scope, analyzing existing system logic and operations, gap analysis, and developing recommendations for procedures to solve end user problems.
• Responsible for gathering, analyzing, and documenting business requirements, writing user stories and use cases, functional and non-functional specifications based on information gathering sessions with business unit stakeholders and technical team members.
• Identified internal/external application dependencies and reusable data.
• Translated the business needs into system requirements, while communicating with the business on a non-technical level, and with the developers and testers on a more technical level.
• Performed Impact analysis for proposed enhancements and conducted gap analysis, understanding how the upgraded system carries out the business functions, assisted in ensuring timely and effective implementation.
• Worked closely with Developers and User Representatives, to communicate end-user reviews and application walk-through. Worked with On-site and Off-shore teams for Development and Testing.