SUMMARY:

• Professional with over 20 years of experience in the technology field. Experience includes maintaining and developing websites for internal clients. Background includes proposal preparation, mock - up development, client negotiation, project feasibility assessment, coordination with web developers and different groups within the organization, technical writing including, USE Cases, stories, testing, and site maintenance and updates.

TECHNICAL SKILLS:

Skills: Microsoft Office, Visio SQL (Sybase, Access, Oracle, SQL Server 7), UNIX Microsoft Project Interwoven Teamsite, KANA, SharePoint, Quality Center, Adobe Lotus Notes, Outlook SDLC Methodologies, Six Sigma, Waterfall, Agile (VersionOne / TFS)

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business Analyst

Responsibilities:

• Worked with both Confidential Group’s architecture teams creating process flows, gathering and documenting requirements that identifying the passing of participant information using web services and the sending participant documents via FTP between our internal participant site and their external Insurance Application Underwriting System Engine. Along with the delivery of policy documents requiring participant’s e-signatures.

Confidential

Senior Business Analyst

Responsibilities:

• Worked on the project team that automated a difficult manual participant enrollment process for one of our largest clients that eliminated over 30,000+ manual forms in the prior year.
• Providing eligible participant’s, the ability to transfer vested amounts in their fixed rate plans to new variable plans being offered during enrollment.
• The splitting of one company into two new companies that required changes to many reports using BI Launchpad and the splitting of stock shares to accommodate both companies.
• Handled all projects (Census Analyzer, Start Date Analyzer, Payroll Analyzer, BI Launchpad Reporting, etc.) for the onboarding of large corporate clients.
• Worked on the company initiative redesigning Confidential participant site currently in use today.

Confidential

Technical Business Analyst

Responsibilities:

• )Part of the Retirement Services Agile Reporting Team whose responsibilities includes holding JAD sessions to gather requirements, and writing both business and functional requirement documents for our Institutional Retirement Trust group. Project Manager/Business Analyst for the Crystal Reports Upgrade project. Worked with the business to determine which reports and file versions were required to be updated, determining all report owners to each of the reports, updating and managing all backlogs in VersionOne for the IT developers and testers.

Confidential

IT - Business Analyst

Responsibilities:

• Development and various customer service groups at Duke Energy. Responsibilities included converting business requirements into technical requirements, analyzing data and existing processes using Visio and Excel, and creating all documentation needed to enhance system knowledge being supported. Managed and completed projects assigned congruently within the release schedule time frame while working on projects that fell during off-cycle releases. Provided the Marketing Web Applications Group with detailed design documents that included USE cases, data attributes, flowcharting and other necessary information that improved development time by removing any ambiguity of the requirements gathered.
• Created Quality Center Tutorial’s using Visio and PowerPoint and trained all Developers, Project Manager’s and support personal on using the tool. Worked with the Midwest and Southeast business personnel and developers capturing, documenting and flowcharting all Online Service processes. Leveraged Sharepoint with all Online Services Process Documents for use by Midwest and Southeast groups as well as our Marketing Web Applications Support team therefore reducing time spent understanding existing processes when making business, system updates and supporting online services web applications. Worked with the Duke Energy Retail Sales Team selling power based on the price and rates set when trading utility commodities to gather new requirements and document the current process in order to determine what can be automated utilizing the Salesforce tool.

Confidential

Senior Business Analyst

Responsibilities:

• Part of the GCIARM team responsible for converting Business Profile word documents into a single automated form for their CIBR Portal. Responsibilities included gathering requirements, performing a gap analysis of all versions of the Business Profile word documents and creating a mock-up version of the automated form to be used by their GCB group.

Confidential

Business Technology Analyst

Responsibilities:

• Followed the SDLC Integrated Development Methodology required to pass Confidential ’s SQA process to receive the Capex funding needed for the MuniManager project.
• Part of the conversion team responsible for all data mapping and gap analysis exercises required for converting the trust data in Confidential ’s Corporate Trust data warehouse for use by our vendor’s MuniManager application.

Confidential

Senior Business Analyst

Responsibilities:

• Worked with the Business to extract and gather all transaction requirements using various elicitation techniques. Authored the USE Case and documented the Create Transactions functional requirements for the Tender Option Bond Information Application System being developed for Confidential ’s Corporate Trust Group.

Confidential

Senior Business Consultant

Responsibilities:

• Part of the team responsible for redesigning the HSBCmortgageservices.com website. Which increased website usage by 17%, on-time payments and reduction of call volume to our Customer Care group.

Confidential

Senior Business Analyst

Responsibilities:

• Worked for Wachovia’s Bond group to convert their existing Bond application for use by Confidential . Responsibilities included leading JAD sessions for converting Wachovia’s bond application, performing gap analysis between Wachovia and US Banks bond processes and writing USE Cases and business requirements for the CASTLE project.

Confidential

Senior Business Analyst

Responsibilities:

• Participated in the successful deployment of EasyFids to the LAX, RDU and ORD airports resulting in customers receiving the latest and most accurate flight information.
• Successfully led Airport Operations team in the EasyInfo/CSInfo migration to ODI providing United Express with automated flight information and increasing CSR productivity by reducing 95% of manual updates to the system.

Confidential

Application Analyst

Responsibilities:

• Implemented the 2003 Invoice / Reconciliation System for management to follow as a guideline when invoices where received for payment.
• Engineered the requirement document that was used as a model for all other team members to follow.
• Developed the WSAP Intranet website for Eddie Bauer store managers to monitor sale quotas by associates using javascript.

Confidential

Web Developer / Business Systems Analyst

Responsibilities:

• Consolidated all web-based administrative applications to increase administrator’s productivity.
• Authored a procedural manual as a tool for administrator’s to refer to when using the Administration Application.

Confidential

Technical Analyst

Responsibilities:

• Trained new employees on the use of Lotus Notes for 3Com’s New Employee Orientation Program.
• Implemented workflow document sharing applications that were estimated to save the engineering groups $100,000 a year on employee time costs.

Confidential

Security Administrator

Responsibilities:

• Supported all tasks relating to the ASK MANMAN system security which included; setting up user’s accounts, maintaining and monitoring user access, departmental user access audits with management, and installing new files into production. Provided end user support for the Purchase Order, Scopus and Striped Lightning systems.

Confidential

Associate Programmer Analyst

Responsibilities:

• Member of the development team responsible for creating PACE’s Internet Web site. Programmed and provided support for our Passenger Services, Customer Services, Financial Accounting and Vanpool Billing Systems. Designed, developed and integrated a Promotional Document Control system into our Customer Services system.