SUMMARY:

• Certified Scrum Master with 4.5 years’ experience in Agile Delivery - Onboarding Scrum Team, User Story creation and refinement\grooming, Sprint Planning, Daily Scrum, Sprint review, Sprint Retrospective, Variance reporting using Burn up or Burn down Charts.
• Prince 2 Certified Project Manager having 8+ years of experience in Project Management, Program Management, IT Service Management and Process Excellence.
• ITIL Certified Service Management professional with sound knowledge on ITSM tools and modules
• Managed diverse IT projects ranging from Enterprise Application Development, IT infrastructure re-engineering-(Architecture, Deployment and Migration), System Integration, IT Transformation-ITSM Platform deployment, Automation and Analytics.
• Comprehensive experience in leading Cross Functional teams and multiple projects.
• Result-oriented with expertise in devising strategies aimed at enhancing overall organizational growth, sustained profitability of operations and improved business performance.

TECHNICAL SKILLS:

Application Development: - ASP.Net, .Net, MVC, HTML, HTML 5, SharePoint 2010 and 2013

ITSM Tools: - ServiceNow, ServiceNow Discovery, BMC Remedy, Remedy on Demand, E-Helpline

Analytics and Business Intelligence: - Qlikview 10,11,12, OBI - Oracle BI

Databases: - SQL DB, Oracle DB

Operating Systems: Windows Server 2000, 2003, 2008, Solaris

BMC Tools: - BMC Capacity Optimizer, BMC Atrium Orchestrator

Manager of Manager: - Novell Operation Centre

Monitoring Tools: - SCOM, Tivoli, Tandem, CA Wily, BMC Patrol, Nimsoft, HPNNM, HPOVI

Infrastructure Automation Framework and Tools: - Fixomatic, Healix, EHealth

PROFESSIONAL EXPERIENCE:

Confidential

Agile Project Manager\Scrum Master

Responsibilities:

• As Agile Project Manager\Scrum Master- responsible for
• Onboarding Scrum Team
• Help PO Maintain a healthy product backlog and in prioritizing
• Help Facilitate User Story Creation and Refinement\Grooming of the stories and categorize into Epic’s wherever necessary
• Facilitate Sprint Planning (which includes estimation), Daily Scrum(Scrum Wall \Tool)Update.
• Sprint review, Sprint Retrospective
• Remove any impediments to ensure teams focus
• Enable Scrum team to be self-organized
• Measure variations using Burn Up or Burn Down Charts
• Release schedule Creation and Planning
• Velocity Determination
• Risk Management
• Coordinate between multiple stakeholders in Business Owners, Service Owners, Product and Process Owners

Confidential

Agile Project Manager\IT Project Manager

Responsibilities:

• As Scrum Master-(In Projects Using Agile)responsible for Onboarding Scrum Team, Enable PO in maintaining product backlog, User Story Creation and Refinement\Grooming, Sprint Planning, Daily Scrum, Sprint review, Sprint Retrospective, Burn Up or Burn Down Charts, Release Planning, Velocity Determination, Scrum Wall (Tool)Update.
• As a project manager closely involved in all the 5 process groups from Initiation, Planning, Execution, Monitoring and control and closing of each phase of the project
• Proficiently handled multiple projects/clients.
• Defining the scope and determining the deliverables from the project.
• Estimation of time and cost of project and scheduling all the project activities.
• Acting as single point-of-contact for all issues /communications and providing regular updates to all stake holders and ensuring closure of issues in timeframes.
• Coordination between virtual teams to facilitate better project results.
• Quality assurance for the deliverables so that the expected quality standards can be met by auditing the project documents and deliverables.
• Project status review and reporting on weekly basis based on outputs from project execution and updating the lessons learnt for improving the output.
• Resource management in the project, their effective utilization by capacity planning and cross .
• Closely monitoring the risks/ residual risks for the project with inputs from stake holders and regularly updating Risk register with mitigation plan (Both internal and external to the project).
• Issue management by tracking the issues in issue register and ensuring timely closure of open issues by close follow up with stakeholders within SLA.
• Worked closely with Pre-Sales team to give technical and financial inputs for their pitch
• Performance reporting for each team member at the end of each phase of the project.
• Measuring customer satisfaction and taking corrective actions based on the feedback for better performance

Confidential

Agile Project Manager

Responsibilities:

• Managing geographically spread team with 40+ analysts and 6 management staff across IT, Online, Broadcast and Footage teams.
• Forecasting, planning, directing & overseeing the analysis activities.
• Drawing up an Analysis Schedule to regions.
• Client Engagement and SLA management.
• Managing work flow for multiple projects and allocating resources for the same as per analysis schedule for multiple clients.
• Drafting a timescale for each job and making sure the deadlines are met efficiently.
• Strategizing and executing plans for day to day business improvement.
• Managing Planning and implementing better process to increase the productivity.
• To set goals for the team and review the same time to time.
• Track quality through analysis of recorded data.
• Operations management
• To ensure the quality is maintained\Improved for the client to see better results.
• CSAT measurement and reporting.
• Collecting and analyzing data to provide clients with the most accurate and evidence-based brand analysis information

Confidential

Responsibilities:

• Handled Resource planning and allocation, planning delivery schedule, accommodating last minute client requests, Timely creation of online portals and Verification discs and finally online data delivery for all the below projects on time to the clients efficiently
• Brand Analysis of predefined Brands by respective clients to provide complete insight into marketing spends.
• Understanding of Sponsorship impact and effectiveness and help clients maximize their ROI on marketing investments.
• Adhered to tight TAT and ensure no SLA breach.
• Complete Brand Analysis and online report upload of all Cricket Australia games, Australian Open, V8 Supercars Utes and Fujitsu, Australian Rugby-NRL, AFL, Super Rugby games.
• Complete Brand Analysis and online report upload of all BCCI controlled games, IPL1-4, Branded Content for IDEA sponsored programs
• Complete Brand Analysis and online report upload of all Korean Soccer, Kespa (Video Gaming) and Korean Motorsports.
• Complete Brand Analysis and online report upload of all NCAA Basketball, NASCAR and NHL games.

Confidential

NSS Engineer

Responsibilities:

• Handling Operation & Maintenance of Five Nortel GSM MSC & Two HLR Preventive & Corrective Maintenance Schedule & NSS Backup Management Alarm Handling & Rectification for all NSS elements
• Knowledge of Nortel Switch, Signaling links, E1 provisioning & configuration
• Trunks/links addition, creation
• Routing Management
• Analysis of MAP, TCAP, ISUP, and INAP protocols during call failure using protocol Analyzer

Confidential

Responsibilities:

• Program Management of Enterprise Application Development, Enterprise IT Infrastructure, IT Transformation, Automation and Analytics Programs
• Project Management of Enterprise Application Development and Enterprise IT Infrastructure-(Architecture, Deployment and Migration), Systems Integration, Automation, Analytics and Help Desk Projects
• SCRUM Process Framework or methodology for Agile Development
• Global Client Management
• Business Management
• People management
• Team management
• Consulting
• Business Analysis
• Requirement Analysis
• Risk Management
• Vendor management
• Stakeholder management
• Operations management
• PMO
• SDLC
• ITIL V3.0
• IT Infrastructure: Handling large enterprise IT infrastructure deployment, Migration from Physical servers to VM servers and from VM servers to Cloud, High availability, Disaster Recovery.
• Drawing up Architecture, Development, Deployment of Enterprise IT Infrastructure and Applications as per client requirement
• IT service management which includes Incident management, Problem management & Change management
• Business Operation
• Data Centre Operation
• Help Desk Support