SUMMARY:

• Seasoned Project Manager with 12+ years of Project / Program Management in Insurance, Healthcare, Finance &Banking and Retail Industries. Overall 20+ years of IT experience.
• Skilled in managing full System Development Life - cycle (SDLC) projects, Global implementations, Multiple initiatives, engaging client participation, managing Vendor Relationships, leading diverse, On-site and Off-site team members and meeting project objectives.
• Managed the projects in all methodologies viz., Waterfall (10 years), Iterative (5 years) and Agile / Scrum (4 years).
• Managed/participated in several Custom Software Implementations, large complex projects in multi-tier environments in integration of cross functional, distributed environment, process automation, enterprise and E-Commerce applications. Also worked Vendor software viz., HP Service desk, SSO tools like IBM Tivoli.
• Managed/participated in Insurance, Healthcare, Finance, E-Commerce and Retail domains. Worked with applications like Insurance Policy maintenance, Financial, Credit card, Inventory Management, Order Processing, Payroll etc in Enterprise wide environment. Worked with Cloud teams to provide the functionalities on mobile devices.

TECHNICAL SKILLS:

Project Management and Microsoft Office: Suite, MS Project (10 years), MS PowerPoint (5 years), MS Excel (10Ywars), MS Word (10 Years), MS Visio (4 years), RUP (Classroom ), SharePoint (1.5 years), Lotus Notes (3.5 years).

Languages & Tools: COBOL, CICS, VSAM, FMS, TDMS, FoxPro, Java, J2EE

Databases: DB2, IMS, UDB

Operating Systems: DOS/VSE, MVS/XA, MVS/ESA, VMS, UNIX

Hardware: IBM 370, IBM 43XX, IBM 3090, ES/9000, VAX 780, VAX 750, PDP 11/34, PC-XT, AT

Other software JCL, VSAM, Data MS: Office, Office-365, MS-Project, Primavera, JIRA, HP Quality Center, CA7 (Scheduler)

PROFESSIONAL EXPERIENCE:

IT Consultant

Confidential, Chicago, IL

Responsibilities:

• Coordinate the s
• Facilitating the Requirement Analysis, Design and Development
• Manage the Testing
• IT Project Manager / Program Manager at Progressive Insurance, Cleveland, OH (from )

Confidential, OH

Responsibilities:

• Lead the External Communications (EC) group.
• Facilitating the communication with all stakeholders viz., senior management, Product Managers and technical teams of the program. Lead the status and risk meetings by setting the agenda.
• Planning, Creating and Maintaining the schedule
• Providing the Daily Dashboards and Weekly status reports focusing basically on the s, upcoming tasks, risks and issues.
• Managing the change controls, risks and issues and project documentation.
• Vendor Management
• Resource Management

Platforms & Tools - MS-Office (Word, Excel, PowerPoint), Office-365, MS Project, .Net, TFS, IBM Mainframe, COBOL, VSAM, DB2, Visual Studio, HP-ALM, JIRA, SQL-Server, C-Sharp

Enterprise IT Project / Program Manager

Confidential, Chicago, IL

Responsibilities:

• There are 2 separate streams. One is Credit Cards applications enhancements and maintenance, Payment Applications, Workstream and financial planning in Data ware house & Business Intelligence (BI) stream. On regular basis small size projects of 1K to 5K hours effort requirements arise. They are normally of 2 months to 4 months duration. Methodology was like Agile. Second stream is Regulatory compliance applications. These projects adhere to SOC, PCI DSS standards. They are also of small to medium sizes. Normally 4 to 6 efforts will be going con-currently.
• These projects had basic objective of Data Analysis, ACH and Data Segregation. It further extended to summarization of data after some age etc.

PMO Project / Program Manager

Confidential, Chicago, IL

Responsibilities:

• This is maintenance and enhancement of the Payroll Products, ACH processing for the clients. Changes and enhancements basically originate due to changes in the Regulatory Board. These are normally short duration projects of 12 to 16 weeks managed in Agile / Scrum methodology.
• Worked through Development, Testing, User Acceptance and Roll-outs. Managing the Status Reports, Dashboards, Change controls, Risks and Issues and Project documentation.
• Worked for Cognizant Technology Solutions for over 3 years as Manager Projects. During this time worked for 4 clients. While working with clients at multiple roles, also worked on internal activities for Cognizant for process improvements.

Enterprise Project / Program Manager

Confidential, Oak Brook, IL

Responsibilities:

• This was a huge Program of redesigning and enhancing the features of web portals for E-Commerce and ERP sections. Few applications were migrated to new contemporary .Net technologies from VB and Legacy systems. Few new applications were added. Few applications were developed in SharePoint. The methodology followed is a combination of Agile, Lean and Waterfall methods. Scope included for 26 applications. Scope also included the warranty during the transition of systems to operations. These were as per ITIL, ITSM principles. Some of the applications were implemented on mobile devices like IPADs and Android tablets.
• These applications were using the Web services IE, Chrome. The applications were of financial planning, accounting, receivables, billing & customer service, Inventory Management, Order Processing etc. Billing Applications were part of Accounts Receivables and Payables; included features viz., generating the invoices, payments reconciliation and Aging reports. Scope also included the De-commissioning of old applications.
• Took over in midst of the project while project was during design & development. Worked through Development, Testing, User Acceptance and Roll-outs. Managing the Status Reports, Dashboards, Change controls, Risks and Issues and Project documentation.

Platforms & Tools - MS-Office (Word, Excel, PowerPoint), MS Project, .Net, TFS, IBM Mainframe, COBOL, VSAM, DB2, Visual Studio, SQL-Server, C-Sharp

Enterprise Project Manager / PMO Consultant

Confidential, Newark, NJ

Responsibilities:

• This project was about the Master Data Management for the Healthcare organization. Information came from basically Healthcare, Medicare and Medicaid applications. The program was carried out in 2 phases. First phase was about determining the overall strategy and scope of the program. Initial groundwork was done in Phase 1.
• Started with phase 2. Managed after the SOW was signed and initial kick-off till formal closure of the project. Worked with various technical groups viz., Data Design, Business Intelligence (BI), Data-ware house (DWH). Managing the change controls, risks and issues and project documentation. Basic objective of the project was to Analyze the data, Summarize the data and creation of Meta Data.

Enterprise Project / Program Manager

Confidential, Chicago, IL

Responsibilities:

• Managing the Application Development for mid-size and small size projects for Healthcare program with focus on ‘Brokers and Shoppers’ e-commerce applications. These were incompliance with HIPAA regulations. Some of the projects were on Medicare / Medicaid viz., VA Tiered. For the period of 6 months managed 6 projects at various stages. Application Development Manager (App Dev Manager) role starts after Discovery phase in which
• Project Charter is developed and business requirements are done. App Dev Manager takes the charge afterwards. Leads the further Technical analysis, Estimation, Planning, Change Controls, Tracking, Testing and Production deployment phases. Following are the projects managed for 6 months. Scope also included the warranty during the transition of systems to operations. These were as per ITIL, ITSM principles

Release Manager / PMO Consultant

Confidential, Deerfield, IL

Responsibilities:

• Performed different roles of managing the release for E-Commerce division. During 2011 and 2012, Confidential had fixed no of Releases in a year. Basically each release was placed at 6 weeks intervals. Along with that Confidential Health division had separate releases at 6 weeks intervals. During initiation projects are targeted for particular Release. Normally for a particular release 25 to 40 projects were planned. Normally projects for 3 up-coming Releases are monitored. Projects for immediate release are monitored at micro level. Defect triaging was done on daily basis. Each week’s activities are planned. All the projects were tested at 2 different environments. One week prior to the release all the projects going for deployment are finalized. Some of the applications were implemented on the mobile instruments like IPAD.
• Next is managing the pre-and post release activities. This started 48 hours prior to release time and 48 hours post release. The hourly activities are listed and monitored closely.
• For future Releases progress progresses are monitored.

Project Planner / PMO Consultant

Confidential, Bloomington, IL

Responsibilities:

• Customization and Deployment of Utilities
• Infrastructure Projects
• Portal Development for Claims Division

Sr. Project Manager

Confidential, Plymouth, MN

Responsibilities:

• Developing the Intranet site / Electronic Content Management (ECM) System for Multiple departments and ERP systems. Migrating the content from Stellent to Open Text (Live Link). E-Commerce applications like Purchase and Sales were linked to ECM.
• Leading the Infrastructure project to implement ‘IBM-Tivoli Single Sign On (SSO)’ for various applications like Payroll, Accounts Receivable, Accounts Payable, Billing, Inventory Management, Order Processing, Aging Reports enterprise-wide. Maintaining and constantly supervising the SLAs for the productions.
• Translation project - Translating the contents from English to other Languages.

Independent Consultant

Confidential, Lake in the Hills, IL

Responsibilities:

• Estimation of documentation project
• Coordinating developing the Use cases
• Coordination of activities
• Interacting with internal business clients, and multiple vendors/contractors
• Requirements Gathering

Program Manager

Confidential

Responsibilities:

• Managed large system life-cycle project in multi layer environment. Developed portals using web services, web logic in .Net environment with SOA architecture. Interfaces were developed J2EE.
• Portals were to administer the Insurance policies, Premiums and build policy histories and MIS application viz., Financial Accounting systems. Some of the portals focused on Health care products and personal Health Insurances, Medicare, Medicaid Claims Processing, Billing and Customer service. This system provided interfaces to VoIP modules. VoIP have text to voice conversion features. They also included e-commerce applications involving financial transactions. Dealt with infrastructure groups to define the security access levels, software upgrades and installation. Created 2 major change controls due to change in technical requirements and resulting milestone changes.
• SharePoint was used to maintain all the project artifacts and share the Issues & Risks across.
• Managing the change controls, risks and issues and project documentation.

Project Manager

Confidential, Glenview, IL

Responsibilities:

• Data Center Migration - Anchored the Mainframe Migration for the whole Track till completion. The objective was to consolidate the multiple data centers. This migration involved moving all the applications and databases from multiple mainframes. Developed the test plans for migration. Led the testing and implementation activities. Main objective was to locate all the servers at one location.
• Catalyst Integration - Anchored the ‘Catalyst Integration’ team for whole Track. Catalyst is project is implementation of SAP with homegrown legacy systems. Basic purpose is build the online and offline interfaces between Legacy systems and SAP. The SAP modules involved ‘Purchase Order’, ‘Accounting’ and ‘Invoicing’ systems. Sales and Purchase applications had PPO applications.

Implementation Coordinator / Business Analyst/ Project Manager

Confidential, Bloomington, IL

Responsibilities:

• As Implementation Coordinator was responsible for Implementation Strategy during planning stages, Review Requirements, Detailed Implementation Plan, Related Communication plans during development phases, User Acceptance Testing, Organizing the activities for end-users, Monitoring the roll-outs nationwide, Interacting with various units like infrastructure, system administration groups and Coordinating with Quality Assurance team for process compliance and process improvements during closure and maintenance of project artifacts.
• In some projects I also worked as Business Analyst. Function was to
• Gather requirements, Developing requirement process flows in homegrown templates