OBJECTIVE:

• Manage communications and solidify business value and strategy to meet organization's goals.Use best practices to ensure partner and customer adoption of new technologies.

TECHNICAL SKILLS:

Skills: PMP, PMBOK. SQL, MS Project, SharePoint Administrator, Excel, Power Pivot, Power BI, CRM, TFS, Cosmos, Salesforce, Atlassian, Linux. Windows, Microsoft O365, JavaScript, Visual Studio, Adobe software.

Methodologies: AGILE, LEAN+, SDLC, ITIL.

PROFESSIONAL EXPERIENCE:

Usability Specialist - Change Management, IT

Confidential (Renton, WA)

Responsibilities:

• Lead principal organization announcements and communications about IT change management initiatives. Gain stakeholder agreement for deliverables, resources, budget, and scope. Gather requirements from leaders within cross-functional teams including engineering leads to create strategy on migration process. Complete team performance scorecards; provide communication framework for reporting status to leadership.
• Manage retirement plans for a portfolio of systems and products across organizations. Apply IT standards, policies, and procedures to map system transition strategy. Manage internal and vendor resources in compliance with enterprise guidelines. Collaborate with technical teams and business service teams to plan escalation process and risk mitigation strategies across the IT service portfolio.
• Document feedback from engineering teams to capture current architecture and map over 12 legacy tools and system components. Manage and report upon schedule, budget, risks and other issues, including risk mitigation. Plan and deliver communications to 3,000 users of legacy systems throughout planned system retirement phases.
• Develop complex schedules based on enterprise goals, human resources, and within budget. Schedule user acceptance testing of new systems. Research and analyze data to understand user experience in production environments. Analyze user feedback, drive best practices into SDLC. Develop communication plan with partner, sales, and community affiliates about customer deliverables; stages of development.
• Address risks with defined mitigations; adjust future milestones. Manage customer expectations, write, provide mentoring, manage content from multiple sources; release and announce final online publications.
• Leverage internal social media tools to distribute communications, links and drive awareness of over 300 reporting products. Meet weekly with manufacturing and business leads to report upon projects with details on quality and compliance measures.
• Routinely communicate status of the program to leadership with PowerPoint decks, MS Project schedules, Excel, and CMS dashboard updates. Use BI data for statistical support of reports on user data. Announce and provide content using video demonstrations, internal enterprise support websites supporting communities and blogs.

Project Manager, IT

Confidential (Redmond, WA)

Resposibilities:

• Collaborate with governance and partners to develop a top down strategy for enterprise adoption of program. Coordinate with global sales directors to write communications, map functional requirements from customers to business proposals.
• Build strategy for program based on GM initiatives, targeted to optimize enterprise resources. Collect user feedback to define capabilities of technical solutions and match desired functionality. Create scenarios based on user experience and UAT data.
• Create the roadmap for the program including deployment milestones, budget for resources and communication plans. Align plans to statement of work documents.
• Manage content for presales and caompaigns. Deliver solutions on time and meet quality standards, regulations, licensing agreements, and corporate policies.
• Lead technical team to resolve functionality issues. Capture data to identify root cause of workflow or technical problems and collaborate with teams toward corrective action plans and successful implementation of changes.
• Map business requirements to roles within the global IT call center organization and create a master contact list for the project. Manage the testing plan for over 1500 users for successful user acceptance testing.
• Successfully complete data migration of Linux users to new Windows environments. Collaborate with production teams and vendors to plan rollout of program.
• Report upon budget, and resource status for initiatives using project performance indicators aligned with production. Include appropriate scheduling of annual disaster recovery documentation for engineering.
• Write the statement of work for partners committed to the solution; negotiate scope of work within budget. Collaborate with Finance department and supply chain partners to define their role and tasks for the program.
• Establish timelines for resources and solve production constraints. AGILE response to impacts caused by software scheduling, or resource restraints. Adjust scale of production to meet goals on budget.
• Align infrastructure with IT recommendations and gain support from IT governances.
• Evangelize business value to IT audiences. Integrate security update schedules into schedule. Write monthly online newsletters to highlight program adoption; present Excel Pivot charts and content links about the program.
• Launch announcements across platforms including Office 365 reaching international teams and partners. Create significant analysis and recommendations by using SQL views, and research tools to discover trends. Create project awareness and ensure team access to performance measures. Daily use of SharePoint, MS Project, and Excel Pivot.

Program Manager, Communications

Confidential (Everett, WA)

Responsibilities:

• Began with 12 reports and grew business use of over 100 reporting products and administrative access privileges for customers.
• Review statements of work to include accurate descriptions of change requirements for reports. Manage requests for CQ schema changes, monitor data migration progress. Weekly sync with team to review issues and to track planned action for risk mitigation.
• Gather requirements from leaders of aircraft production in the Boeing Factory. Manage user requests for production changes effecting reporting tools, and BI data.
• Lead principal organization announcements and communications about change management goals and sponsor endorsed initiatives. Integrate IT production schedule and enterprise wide database migrations, with internal production cycles.

Program Manager, Global IT Ops

Confidential (Redmond, WA)

Responsibilities:

• Organize and prepare vendor migration playbook for new IT call centers. Generate Power BI dashboard and desktop reports. Distribute communications to PMOs, and the service delivery mangers. Track progress and report upon completion of upgrades, including service platforms, communication plans and marketing content.
• Collaborate with RE&F to implement a print reduction beta program. Schedule meetings with external vendors and partners to create the strategy for beta rollout. Include Cloud technologies in plans for future deployments.
• Collaborate with MSIT, CPE, and SDO to design new service offerings. Drive change requests from stakeholders into functional specifications for engineers to use in next development wave.
• Manage issues reported by customers. Escalate response arising from web functionality; and track resolution of issues with developers. Balance communications between the business representatives and customers to clarify design requirements.
• Run ad-hoc processes and prepare financial reports. Use compliance matrix to create visual tracking of projects and meet regulatory standards. Lead testing sessions to track issues through resolution.
• Compare data to reveal relationships of technical and process issues found and logged within MS Studio and TFS. Communicate analysis to technical teams and track resolution.
• Manage external resources and schedule testing of devices and process workflows for tracking printer use and copy center resources. Capture trends on usage and create reports.

SMSG Program Manager, Learning Central

Confidential (Redmond, WA)

Responsibilities:

• Establish and maintain multiple sites for strategic development of OEM engagements and new devices targeting Fortune 500 clients. Design, implement, and maintain 15 web portals. Create content, campaigns and manage user experience data. Host process materials, user guides, and marketing collateral.
• Manage translation workflow and repository of content. Manage offshore teams; provide SharePoint collaboration for 10 to 25 team members. Create and launch field surveys, collect results and conduct trend analysis for reporting.
• Use web trends data to present statistics with Excel. Reduce costs by 15% with approval of proposed new document production by negotiation with vendors. Create brand identity and establish positioning of products.
• Prepare bid information, write positioning statements of work; create solution framework for response to sales proposals. Triage for solutions, communicate response, and implement corrective actions. Write sale proposals in collaboration with sales directors and technical offshore affiliates to win large contracts.

Marketing Project Manager

Confidential (Bellevue, WA)

Responsibilities:

• Collaborate with technical teams to create presentations and win mobile accounts. Write publications, lab materials, and white papers for ISV and the mobile technology audience. Administrate SharePoint sites, write online content, and design UI interfaces for software and use Adobe and Microsoft products for website development.

Avionics Marketing Specialist

Confidential (Redmond, WA)

Responsibilities:

• Meet with quality (QMS) engineers to review proposals, contracts, and review regulatory and customer requirements for satellite communication routers. Write sales proposals and prepare presentations about rack ATE for avionics OEMs Honeywell, Teledyne Controls, and Rockwell.